Customer Service Manager
Resume:
Kyle A. Duby
Cell: (989) 621 – 9257
Email: abn3rn@r.postjobfree.com
Education
Saginaw Valley State University, Saginaw, MI, August 2006 – December 2010
• Received Bachelor of Business Administration Degree
• Degree weighted heavy with Operations Management courses
Experience
Buckle, Traverse City, MI, November 2012 – Present
• Entered Leadership-in-Training Program
• Lead the development process of teammate skills and salesmanship
Edible Arrangements, Saginaw/Midland, MI, August 2006 – September 2012
• Manager in Midland from February 1, 2012 – September 28, 2012
o Hire, train, discipline, and terminate employees
o Developed marketing schemes with ownership
o Trained new employees with SMS computer program
• Assistant Manager in Midland store from October 2011 – January 2012
o Assisted in store production schedule
o Developed delivery routes
o Store was officially opened October 11th, 2011. I assisted with setup
and new store operations.
• Customer Service Representative from April 2011 – October 2011
• Delivery driver while attending SVSU from Fall 2006 – December 2010
Saginaw Valley State University, Saginaw, MI, summer 2009 – December 2010
• Provided information regarding loans and scholarships to students
• Verified tax documents for appropriate distribution of loans and grants
Delphi Summer Internship, Headquarters and Plant 6, Saginaw, MI, Summer 2008
• Assigned to Inventory reductions for all assembly lines
o Saved $40,000 in inventory and reduced inventory levels by 50%
Delphi Summer Internship, Plant 6, Saginaw, MI, summer 2007
• Updated Pull Cards, Inventory, and Part Number Output
o Helped drastically reduce overproduction and excessive inventory
• Assisted in Dept. 56 with station time cycles
o Created time cycles to asses equipment usefulness and potential
TAC Automotive, Saginaw, MI, summer 2006
• Assigned to Delphi Steering Systems, Plant 6
• Assisted Lean Implementation Team in implementation of Operating Systems
in Plastic Injection Molding Departments.
o Developed KanBan card system
• Assisted Lean Team in development and implementation of standardized
tugger routes
o Road alongside tugger drivers to document work content
o Assisted in development of driver routes throughout plant
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