S. Samuels

Cambria Heights, NY *****

abn3rj@r.postjobfree.com 718-***-****

Strong Datacenter/NOC, Helpdesk support, wi th over 6 years of professional experience includes: infrastructure security

(storage, network/performance, and backup power supplies), Remote/onsite network, applications, data monitoring, U til izing

A + certification within varies environments for ISP Clients hardware, software (home and/or business) users, email, security.

A nd connectivi ty related issues

Performed Level I, I I technical support for Army and Air National Guard for over 5 years. Experience teaching with a

superior amount of training, leadership and schooling in: Tech support/Network/Data management, specialist t raining (in/out

of a call center environment) Data management, Infrastructure security.

Assist temporary with well known merchant provider as, Network Operator Controller including yet not limited to: 2nd and 3 rd

shift data backup / level I technical support in house sale support team, maintained servers network/data, t raffic performance

using monitoring tools like SolorWind.

EM PLOYMEN T

Desktop Support LVL I I

Years Employed (2011 -2012)

N I T Health

Ut ilizing A+ certification knowledge and hands-on t raining, On call/and Onsite Desktop Support Tech with the

following:

Assists with deployment of network and/or data server at varies medical site including: desktop installation,

Network topology and configuration, network securi ty deployment

Performs staff scheduling to ensure Help Desk coverage during normal business hours and after hour support.

Sets deadlines to ensure timely completion of work

Work closely with Level 2 and Level 3 Support on escalations and deployment procedures

Responsible for implementing all user account creation and removal according to company requirements

Analyze performance of NOC Service Desk activi ties and documented resolutions, identify problem areas, and devise

a nd deliver solutions to enhance quality of service and to prevent future problems

F ield Support Technician

Years E mployed (2010- 2011)

I T T Solutions

Daily responsibili ties includes: IT infrastructure Migration for Capital One/ Well Fargo branches

Performed installation, testing, configurations and troubleshooting of hardware and software applications and

equipment on networks veer cabling and wi ring for systems and peripherals usage

Troubleshoot network components (routers, hub, bridges and switches)

Record/Report Drive circuit and/or equipment related incidents with associated vendor to resolution team.

NOC Technician

Years E mployed (2008 - 2010)

EVO Merchant Services

State of the art Cisco Data/Network environment with an array of power backup supplies, storage device and on site

call center. As an 2nd t hru 3rd shift NOC duties included:

Levels I and I I operation support for EVO Call center(hardware/peripheral repair telecommunication and device

repairs, connectivity issues/ proper data t ransfer storage commination)

Maintain up to date remedy ticketing system with proper service issue routing documentation on circuits, network,

data and supported hardware.

Update data for department review with proper storage t ransfer on merchant accounts ticketing system with

current “usage” status with a 60 minutes time span/Also continually monitoring of Data servers: Billing, Fraud,

E VOE, performance, storage usage status and data backup

Create “Activi ty” spreadsheet report including: servers status, storage imaging, ISP connection, hardware,

software, securi ty, alone with merchant account holders daily “act log”, Cisco/servers and switches activity

a utomated system database back up (Nor ton Ghost)

TSG Level I I (Technical Support Group)

Years E mployed (2004 - 2008)

NESCO Research Services

Troubleshoot Level 2 calls from Optimum Online and Optimum Voice customers using remote access and/ or phone

support with the following support:

Email Clients configurations (Outlook, Outlook Express, Windows Mail, Mac Mail, Entourage, Eudora, and

Netscape)

Configure network settings, wi th proper TCP/IP, DNS settings for modem to PC or modem to router connectivity

Troubleshoot in house issue relating to signals, internal home wi ring and products defect

Troubleshoot connectivity issue relating to fi rewalls hardware and or software, Antispyware, Anti spam software

Configure and set up voicemail, password, and number portal feature for VOIP product.

Technical Support Specialist / Senior Medical Logistic Specialist Years Employed (1994 -

2003)

Army/Air National Guard

J ackson Barracks/105th A irlift Wing

Responded to requests for assistance on desktop software related users end issues including: peripheral and related

equipments (scanners, printers, digital cameras, projectors)

Performed technical systems support as backup to the "Unit System", m ul tiple servers, and in ter operating

L AN/WAN; i ncluding administering system-level securi ty procedures; establishing and maintaining user account

policies, i nstalls, upgrades, configurations, t roubleshooting system hardware, software and communications issues

Maintain and manage the operations, components and services of complex LAN/WAN infrastructure to achieve

optimal technical performance and user support

EDUCAT ION

Informational Technology

Years Attended (2001 - 2003)

Taylor Business Institute New York, N.Y.

AAS, GPA 3.95, Dean's List

Course H ighlights: I n t roduction to Computer programming, Networking Essentials, M icrocomputer T roubleshooting Theory,

a nd Electronics Communications, Web Development, Business, Programming

Contact this candidate