L inda Ward

** ******** ****, *********,

Birmingham, B33 8TL

012*-***-****

078**-******

abn3nj@r.postjobfree.com

PROFILE

I am an enthusiastic, hardworking and customer focused person seeking

employment. I have worked as a Packer and Retail assistant. I am currently

volunteering as a Receptionist so that I can continue to develop my skills. I have

many transferable skills that can be utilised for this role. Throughout my career, I

have always been given higher levels of responsibility and was entrusted to

undertake extra tasks because I have always shown my willingness to go the extra

m ile. I am willing to complete any work related training. I am flexible with the

hours I can work and keen to start work immediately.

KEY SKILLS

• Excellent customer service and communication skills

• Good telephone manner

• Works well under pressure and to deadlines

• Approachable, polite and helpful manner

• Cash handling experience

• Good IT skills

• Quick learner

E MPLOYMENT HISTORY

Receptionist, B irmingham Friends of the earth, Nov 2011-current

• Volunteering for a local charity, providing reception support for 4 office based

charity workers and co-ordinating the meeting rooms

• Supporting the staff/customers for the café, bike shop, supermarket set up to

raise funds for the charity

• Providing excellent customer service

• Dealing with all phone and face to face enquiries

• Mainly directing people to right places and people

• Recording donations and providing receipts

• Responsible for room bookings

• Sending internal email about bookings and items being sold

I T Assistant, Birmingham Disability Resource Centre, Jan 2012-Sept 2012

• Volunteering which involves assisting service users with computer classes

Seeking employment, Dec 2009-current

• Completed IT training to improve employment opportunities

Packer, Primetime Recruitment, Jul 2009– Dec 2009

• Worked in a team of 10 for Walkers chocolates Ltd

• Packed chocolates and sweets into boxes

• Loaded/unloaded cardboard machines

• Maintained a clean and safe working environment

Homemaker/Carer, M ar 1992 – Jul 2009

• Raised my 2 children and cared for my mother

Packer, WH Smiths, Aug 1990 – Jan 1991

• Worked in a team of 4 in the warehouse/distribution centre for the leading

retailer

• Packed books, stationary and other goods into boxes

• Identified and separated faulty or damaged goods

• Moved goods ready to be dispatched

Packer, Roberts Chocolate Ltd, Aug 1986 – Apr 1988

• Worked in a team of 10 on a production line

• Packed boxes, sealed sweets and removed faulty goods

Packer, BD Bedding Ltd, Jun 1978 – July 1980

• Placed bedding into a stitching machine

• Operated machine

• Dealt with operational problems

• Packed and moved goods

Shop Assistant, Tesco, Nov 1977 – May 1978

• Worked in a team of 3 at the Alum Rock branch

• Provided excellent customer service

• Responsible for stock replenishment

• Unloaded deliveries and distributed goods from the warehouse

• Maintained a clean and presentable shop floor

WORK RELATED TRAINING

Mathew Boulton College

• EDI Business Admin,Entry Level 3 Achieved 2012

I nformation Technology Computer Course, Birmingham Disability Resource

Centre

• Completed modules in MS 2010, Word Processing, Spreadsheets and Database,

Achieved Nov 2011

F irst Aid Certicate. Achieved June 2012

JHP Solihull

• EDI Technical Warehouse & Storage Principles, Level 2, Achieved 2011

Solihull College

• Retail Knowledge, Level 2 City & Guilds, Achieved 2011

Best Network

• IA Literacy & Numeracy, Entry Level 3, Achieved 2011

• Employment Development Programme, Achieved 2011

H ighfield

• Food Safety Award, Level 2, Achieved 2012

• Health&Safety Award in the Workplace. Level 2, Achieved 2012

E DUCATION

Cockshut Hill School, Sept 1972 –Jul 1977

• Completed Secondary Education

R EFERENCES

Available on Request

Contact this candidate