Project Manager Technician

JAMES G. HARNAR

*** ****** ***, *********, ** ***37 406-***-**** **********@*****.***

PROFILE

Proven IT leader with hands on experience maintaining mission critical 24/7 data processing environments.

Extensive experience working with high-profile Banking and Financial institutions.

Strong record of successfully creating robust, fault tolerant IT infrastructure.

Skilled at finding efficient, automated, and low cost solutions to solve business problems.

Focused on internal and external customer satisfaction.

SKILLS

Project Management Capacity Planning

Infrastructure Design Mentoring and Team Building

Security and Auditing Cost Control and Budgeting

PROFESSIONAL EXPERIENCE

Manager of Systems Management LexisNexis/Bridger Systems 9/2007 – Present

IT Manager for two products generating over $20 million in annual revenue

Implemented on-call scheduling and escalation procedures resulting in uptime of over 99% from

2007 through present

Work with diverse teams throughout the company to achieve business technology goals

Architect large scale infrastructure projects from design to implementation: Active Directory

migration, SAN migration, MS SQL clustering, network load balancing, multiple rollouts of new

production/DR environments

Manage team of five in 4 states

System Administrator III ChoicePoint/Bridger Systems 2/2003 – 9/2007

Automated maintenance procedures to decrease weekend work by over 50%

Customized and installed a multi-tiered client hosted product for over 20 top Banking and Financial

institutions in four countries

Researched and implemented cost effective monitoring tools and test environments

Provided 24/7/365 support of over 100 production systems

Accomplished in growing team skills, empowering delegation, exploiting strengths, conflict resolution, and the ability to

concurrently manage multiple assignments

Senior IT Technician Entrée Computers/Point Magu Naval Base 5/2002 – 2/2003

Promoted within 2 months from IT Technician to Senior Technician

Led team in resolving migration issues, creating metrics and scheduling migration resources

ACCOMPLISHMENTS

Championed the testing and certification of using our application on VMware, significantly reducing the

cost and time to deploy new systems. Leveraged VMware test environments for upgrade testing,

documentations of new versions, and bug testing which decreased the overall server footprint and

turnaround time on software releases.

Designed, tested, and implemented a disaster recovery environment. During a SAN failure in 2009, led

the team in executing DR plan. We met our RTO of 4 hours and RPO of 2 hours.

Took ownership of a companywide Active Directory migration after the project manager left the

company. Coordinated meetings, defined issues, drove resolutions, documented processes and moved

the project forward while a replacement was found.

CERTIFICATIONS

Microsoft Certified System Engineer (MCSE)

VMware Certified Professional (VCP)

Comptia Certifications: Network +, Security +, A+

MANAGEMENT CLASSES

Leading and Motivating

Process Improvement

Virtual teams

Decision Making

Customer Focus

Coaching

Accomplished in growing team skills, empowering delegation, exploiting strengths, conflict resolution, and the ability to

concurrently manage multiple assignments

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