ABHISHEK SRIVASTAVA

E-

Mail:abn3i3@r.postjobfree.com

Contact:

084********/081********

Assignments in Training & Development with an organization of high repute

Professional Summary

Product & Process Trainer with 7+ years in training and content

development, delivering training, designing and writing content, leading

teams of trainers, and directing enterprise initiatives. A proven track

record of significant improvements in learning processes, productivity,

quality, and customer satisfaction with reducing costs and maintaining a

positive work environment. Dynamic leader, strategic thinker and decision

maker.

Attend 16 days boot camp in Airtel and certified by Vice- President and

Senior Trainer of Company.

Attend and Certified in MACT (Managers are Coaches & trainer) batch

Professional Skills

MANAGEMENT SKILLS

> Supervise staff of few employees, performing duties such as scheduling

and making training calendar on monthly basis.

> Handled different types of technical and non-technical projects

> Maintained inventory control for technical and non-technical supplies

> Delegated suggestions and duties to other team members regarding

opportunities for improvement in work-related tasks and processes

> Creation of documentation for implemented processes

> Monitoring performance of Team on regular basis and provide them

training for improvement.

CUSTOMER SERVICE SKILLS

> Delivered excellent customer service while working with clients on a

daily basis for various new and on-going projects

> Served as a liaison between clients and staff to resolve clients problems

and implement long and short term solutions

TRAINING & INSTRUCTIONAL DESIGN SKILLS

> Provided training to new employees and internal/external clients on

process.

> Created workshops on topics such as Team Building and Learning Styles

for staff.

> Created and taught training classes for various technical and soft

skills

ORGANISATIONAL EXPERIENCE

June'11 to Oct 12; with Tata sky Ltd. UP as Product &

Process Trainer

Attainments:

> Successfully conducting training to ISP's Installer (Engineers) & Area

Service In charge (ASI) about Tata sky product & Process.

> Trained installer on behavioral skill and to give best demo to customer.

> Sometimes conduct technical training for Installer and ASI's

> Steered efforts for gathering training requirements, organizing and

executing trainings and monitoring performance of participants.

Oct'10 to June 11; with Next Link Pvt. Ltd. (Worked for Dishnet

Wireless Ltd-AIRCEL), UP

as Circle Sales Trainer

Attainments:

> Successfully conducted training for Zonal Sales Manager (ZSM), Territory

Sales Manager (TSM), Pilot Sales Representative (PSR) and DSM about

Prepaid Products and Process of Aircel.

> Imparted field coaching to TSM & DSM with taking batches of Postpaid

Sales Team.

> Responsible for developing content on Product & Process for company.

> Developed high quality content 3G, MNP & Various Products.

> Steered efforts for gathering training requirements, organizing and

executing trainings and monitoring performance of participants.

> Known as 3G Specialist trainer. Help successfully, in launching of 3G at

UP-EAST.

> Took batches of more than 50 Participants several times and got

appreciation for this too.

Dec'08 to Oct'10; with Centum Learning System (100% subsidiary

of Bharti Group), Jammu

as Zonal Lead Trainer

Attainments:

> Effectively conducted training for Territory Sales Officer (TSM), Rural

Sales Officer (RSO), Urban Distributor, Rural Distributor (RD) and FOS

about Prepaid Products and Process of Airtel.

> Bagged an Appreciation Certificate from the Vice President and COO for

achieving more than 100% of Training Mandays execution targets.

COMMENCED CAREER

Aug'05 to Dec'08; with India Infoline, Lucknow as Team Trainer

Attainments:

> Imparted training to Tele-callers on products.

> Pivotal in providing the guidelines of Insurance and for generating the

leads.

> Trained Relationship Manager for closing the leads.

SUMMER INTERNSHIP

> Organization : Parag Dairy Milk Union, Lucknow

> Duration : 6 Weeks

> Title : Studied the comparison between Parag milk

products with

other available companies in the Lucknow

market.

ACADEMIC CREDENTIALS

> Master of Business Administration (MBA) from Greater Noida Institute of

Technology, Greater NOIDA in 2005 Affiliated to U.P. Technical

University, Lucknow Secured 65%.

> B.Com. from Lucknow University, Lucknow in 2002.

> XII from S.S.S.V. Inter College, Faizabad U.P. Board in 1999.

> X from Anil Saraswati Vidhya Mandir, Faizabad C.B.S.E. Board in 1997.

PERSONAL DETAILS

> Date of Birth : 7th August 1981

> Languages Known : English, Hindi

> Present Location : Pune

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