IT Manager
Resume:
HARRIET L. ROUGEAU
abn3em@r.postjobfree.com
CAREER PROFILE
IT Executive for Fortune 100 Company with a distinguished career designing, planning and implementing
High performance, cost-effective IT technology solutions (network, security and distributed computing).
Looking for opportunities to expand management expertise to other industries and areas of expertise.
MBA with an emphasis in Telecommunications Management, Certified Information Systems Security Professional
(CISSP), LM21 Six Sigma Process Improvement Gre enbelt, and IT Infrastructure Library (ITIL) foundation
certification. Expertise includes:
Cross-functional/global team building and leadership;
Change management and organization start-up;
Process/performance improvement;
Strategic Planning; and
Infrastructure operations and program management oversight.
PROFESSIONAL EXPERIENCE
METTERS INC. November 2009- July 2012
Program Manager, Federal Aviation Administration (FAA) Contract
Responsible for managing a $13M + contract that provides Information Technology Systems Security
Services to the FAA. Primarily supported the management of the Certification and Accreditation (C&A)
lifecycle for up to 24 systems in the FAA Air Traffic Operations organization. In addition, supported the
remediation of action items established in the Plan of Action and Milestones (POAMs) for each system.
Developed plans for establishing a comprehensive Information Systems Security (ISS) program, and
supported implementation of those plans. Provided the necessary management, la bor, facilities, materials,
equipment and data to perform contract requirements. Familiar with FIPS 199 and the NIST 800 standard
publications, including the NIST-800-53, rev 3 control requirements, and the 800 -37 Risk Management
Framework.
Hired to turnaround a failing program. Within 6 months improved the customer relationship and team
morale, improved performance, and reduced program management costs. In addition, increased revenue by
3% the first year.
Received the ‘Medallion of Excellence Award” for sustained superior performance in 2010 and 2011 and
the “President’s Award” for excellence in 2011.
LOCKHEED MARTIN CORPORATION June 1982 – January 2009
Director, Enterprise Information Systems (EIS), (2001-2009)
Executive point-of-contact for IT infrastructure service delivery (desktop, server, network, security, DR,
and back-office infrastructure products and services) to the Corporate Headquarters & International
Services, Shared Services and Enterprise Information Systems (EIS) business areas of Loc kheed Martin;
Established plans for, directed and provided operational and strategic and program oversight for delivery
and implementation of infrastructure projects and services within business areas, consistently improving
program success rates and service performance metrics;
Supervised three direct managers, a program lead and two indirect managers with up to 90 employees;
managed an O&M labor budget exceeding $10M; achieved success in exceeding customer agreements,
financial commitments, and cost-reduction goals. And excelled in employee development.
Key member of transition team in a major reorganization. Provided change management support, including
leading key orientation and change management sessions. Received special recognition.
HARRIET L. ROUGEAU
abn3em@r.postjobfree.com
Executive sponsor for Video Teleconferencing (VTC) Modernization program. Presented the proposal and
obtained authorization to proceed (ATP) from the Human Resources Exec VP.
Successfully led a team in proposing an ITIL instantiation to ATP.
Built Corporate Headquarters and International, Corporate Shared Services and Enterprise Information
Systems service delivery organizations, including service delivery support to the Center for Innovation
(CFI), Lockheed’s premier show case for innovative customer solutions and horizontal int egration.
Successfully took on and completed CFI security remediation efforts and led the development of a security
plan to meet their unique needs.
Sr. Manager, EIS Computing and Network Services- Technology Implementation Operations, (1995 to 2001)
Managed the Network Interoperability department in the Technology Implementation Operations (TIO)
organization. TIO was a new organization established to provide strategic direction and identify and
implement IT technology solutions that met enterprise busi ness requirements.
Defined strategic directions, standards, best practices and processes for Lockheed Martin Corporation in
area of networks/ connectivity.
Managed and provided technical leadership to an organization of highly -skilled professionals chartered
with providing technical support, consulting and project management in deploying enterprise and regional
IT programs and projects.
Managed from 26 to 50 virtual employees
Supported and played a critical role in most major IT infrastructure deploymen ts, including consolidation
of 21 different email systems into one, a 100,000 -node, Microsoft Exchange LMXpress Messaging System.
Received a major EIS award, The Pinnacle Award.
Key team member of a virtual team which developed Cisco Network Capacity Serv ice Agreement (NCSA),
that saved capital expenditures in acquiring network equipment, tech refresh and training based on usage
requirements. Vision Award.
Key member of an enterprise team that developed an IT Strategic Technology Plan (ITTP). Received
Vision Award.
Managed successful deployment of an international desktop and messaging system. Received an EIS
Pinnacle Award. Also upgraded it to LMXpress.
Responsible for initial organization start -up and development of TIO Network Interoperability Department.
Developed exceptional leaders who moved to key leadership roles in other organizations.
Represented LMC as a Loaned Executive to the United Way in the Greater Washington Area for three
months. Received a commendation from I&S Sector President for sig nificantly improving contributions of
about 150 accounts.
LOCKHEED MISSILES & SPACE COMPANY
Supervisor, Information Resources Division, Network Engineering & Operations (1994 -1995)
Supervisor, Space Systems Division, Systems Software (1991 -1994)
Supervisor, Space Systems Division, Computer Resource Management (1989 -1991)
Lead, Space Systems Division, Computer Resource Management (1987-1989)
Telecommunications Analyst, Information Services Strategic Planning (1982 -1987)
EDUCATION
MBA, Telecommunications Management, Golden Gate University, San Francisco, CA
BS, Psychology, Santa Clara University, Santa Clara, CA
ITIL Foundation Certification; LM21 Greenbelt Certification; CISSP
Active Public Trust Clearance
Active Top Secret Security Clearance
Previous SCI
Contact this candidate