Manager Customer Service
Resume:
Melinda Atwood
Objective
To obtain a position that I find both challenging and rewarding.
Work Experience
Manpower
9105A Indianapolis Blvd.
Highland, Indiana 46322
Staffing Specialist at Manpower
Responsible for the effective operation of the staffing side of the business through the expansion of client orders, revenue generating new business, customer service and process management.
• Manage client and candidate relationships through effective use of best practices.
• Consistent communication with clients to determine client needs.
• Expand business for branch within assigned territory.
• Proactively source new business independently and with Branch Manager by referral selling, networking, re-activations, etc.
• Flexibility to adjust focus and activity to revenue generating results from month to month, congruent with changing business needs.
• Provide effective problem resolution through taking ownership of incoming complaints.
• Manage client and candidate follow-up in a timely manner.
• Provide coaching and counseling to temporary employees as needed to ensure job performance and job satisfaction.
• Create a sales call activity plan with Branch Manager.
• Sales activity as aligned with company expectations e.g. outside calls, In house office visits, demonstrations, key skill selling.
• Manage candidate intake process to ensure qualified candidate pool.
• Effective management of the candidate database, to ensure candidate information is current e.g. availability for work, working hours, personal information, complaints, testing and performance appraisals, and references.
• Innovative solutions to search out new recruiting resources.
• Resume management and screening
• Ensure the orientation process is complete. New information is added to the orientation process in a timely manner. This includes the maintenance of the orientation binder.
• Prospecting applicants to generate leads.
• Prospecting new clients in person and by phone.
• Effective negotiation of bill and pay rates in order to achieve gross profit percentage expectations. This includes widening the gap between bill and pay rates.
• Other tasks as assigned by manager
Indiana Beach Inc.
5224 E Indiana Beach Rd
Monticello, Indiana 47960
General Manager of NASCAR RV Resort & Ideal RV Resort at Indiana Beach
• Ran daily operations and maintained two RV resorts
• Scheduled and advised approximately 35 employees
• Maintained budgeted labor hours and payroll
• Supervised merchandising and ordering of daily cost of goods for two camp stores and one cafe
• Provided daily reporting on sales and revenue for corporate office.
• Set sales and revenue goals for small call center as well as worked it myself
• Followed up on all customer concerns and questions
• Daily use of Microsoft Word and Excel, as well as the internet
• Planned weekend activities for the seasonal guest as well as our NASCAR guest
• Traveled to various cities for RV Shows and outings, setting up booths to advertise the resorts
• Participated in the writing of corporate policy and procedures.
• Provided daily interaction with guest and staff to ensure a safe, clean, and enjoyable place to vacation and work
• In the off season, ran reservations operations and daily clerical activities
• Assisted in marketing and advertising with a major hardware store
• Assisted in setting up numerous volunteer events with marketing team at Indiana Beach
Rotech Healthcare Inc.
3701 Rome Drive
Lafayette, In 47905
Billing & Collections Quality Assurance Specialist
• Position is responsible for auditing all intake paperwork entered in IMBS prior to selection the account to bill.
• Receive all Store Patient Packets from Mail Clerk
• Sort incoming paperwork
• Verify all documents located on the Batch Control Sheets, which include patient packets.
• Reviews and audits the forms for accuracy and completeness
• Communicate any form errors to the store or makes necessary corrections in IMBS, based on the information written on the form.
• Submits maintenance audits reports to Claim Supervisor for final review prior to entering in system.
• Corrects any errors identified by the Supervisor enters IMBS audit control number located on Report, verifies in the system that there is an AOB for each claim, files the audit report, identifies any claims that will release during the nightly cycle, makes copies of necessary forms, and identifies Cash Sale Delivery tickets.
• Verifies insurance information for accuracy
• Communicates with locations/customers via phone or email to accurately process all information.
City of Delphi
201 N Union St.
Delphi, In 46923
Park & Recreation
• Organize and supervise summer recreation programs
• Fill out claim forms
• Answer phone, calendars email
• Summer recreation reporting
• Adopt a spot program
• Filing
• Temporary superintendent duties while position vacant
• Park maintenance, mowing, trimming, mulching, etc.
Delphi Community School Corporation
501 Armory Rd.
Delphi, In 46923
Vocational Aide
• Clerical duties such as filing, data entry, scheduling, answering phones, email and internet projects
• Administered assessment testing to students
• Tutored for the ISTEP tests
• Administer the NWEA and Core 40 test
• Kept activity logs for student progress
• Study hall supervisor
• SADD sponsor for 5 years
• Class sponsor and cheerleader coach for one year
• Wrestling manager for 10 years
• Attended various workshops and meeting through the CO-OP
Delphi Hardware/Watson Construction
Delphi, In 46923
Office Administrator-part time
• Assisted customers
• Cash register and phones
• Book keeping of rental properties
• Organized phone logs
• Showed apartments to potential renters
• Inventory of stock
• Re-ordering of stock
Accomplishments
Employee of the Month during May 07’
Was a key component in the decrease of DSO in the assigned companies
Activities
SADD Sponsor for 5 years
Organized educational program for SADD
Supervised and organized the summer recreation program for Delphi Parks Department for 5 years.
Managed Delphi Wrestling team and AAU team for 13 years
Interests
Enjoy the outdoors and traveling, sports
Education
North Newton High School
US 41
Morocco In
Dates attended: 1982-1986
Lowell Middle School
Range Line Road
Lowell, In
Dates attended: From 1980-1982
Shelby Elementary
Main Street
Shelby, In
Dates attended: From 1974-1979
References
Jennifer Brown
Lafayette, Indiana
Anne Michele Weber
Delphi, Indiana
Donna Svitek
Morocco, Indiana
Contact this candidate