Customer Service Management

Bettie Cochran

219-***-**** (mobile line)

abn3bd@r.postjobfree.com

PROFESSIONAL SKILLS

. Progressive Management skills

. Excellent organizational, communication and problem solving skills

. Enthusiastic Facilitator

. Effective and Efficient train-the trainer skills

. Proficient curriculum development

. Highly successful employee training and development

. Excellent verbal and written skills

. Enthusiastic employee management skills.

. Ability to read, analyze, and interrupt technical, academic, and

corporate documents

. Highly successful project management

. Effective and Efficient faculty management and professional

development

Computer skills:

Proficient in Microsoft Office/Word, Power Point, Excel, Database

Management, Access, CampusVue

Compliance skills: ACICS, ICOPE, IEP, SAP (higher education compliance)

expert and CIQ designer.

ADA certified

EDUCATION

Masters of Arts in Adult Education

(MA) Roosevelt

University, Chicago, IL

Masters Certificate in Curriculum

Development (Certification)

Roosevelt University, Chicago, IL

Bachelor of Science in Business

Administration (BSC)

DePaul University, Chicago, IL

Associate of Arts in Paralegal

Studies (AA)

McCormac College, Chicago, IL

PROFESSIONAL ACCOMPLISHMENTS

Awarded Kaplan College 2009 Golden Record-Obtaining Record Breaking Student

Retention for the month of December, achieving a final month-end budget of

2.1% on a budget of 4.5%.

Achieved a $6,500 monthly savings on faculty budget within three months of

hire, by streamlining

adjunct/ part time instructors and increasing full-time instructors.

Instrumental in obtaining re-accreditation for 8 years at ITT Technical

Institute, Obtaining the first perfect score and passed all areas:

Conducted IEP meetings analyzed appropriate documents for the ACICS

(Accrediting Council for Independent Colleges and Schools, Retention and

placement reports.

EXPERIENCE

University of Phoenix, Indianapolis, IN

Resource Specialist

Current

. Manage Learning Resource Center

. Facilitate professional skill development workshops

. Conduct train-the trainer seminars

. Professional Mentoring techniques

. Manage Professional staff and ground faculty

. Proposal writing

. Conduct Customer Service workshops

Kaplan College, Hammond, IN

Assistant Director of Education

8/06-12/10

. Lead and motivate faculty in retention endeavors

. Conduct Faculty In-Service Training

. Conduct instructor Classroom Observation

. Train New Faculty

. Chairperson for campus retention committee

. Manage and operate campus evening shift

. Student advisor

ITT Technical Institute, Matteson, IL

Professional Enhancement Center Coordinator

9/03 - 7/06

. Instruct Composition I & II, Economics, Portfolio Development, and

Group Dynamics courses.

. Often responsible for the successful development and completion of

special projects for the college Director.

. Successfully proposed and designed a professional enhancement course

for A+ certification.

. Given leadership of campaign to increase student retention; lead

committee and trained faculty and staff.

. Manage and maintain busy Learning Resource Center

. In charge of tutoring program.

. Developing English Department to train all new communications

instructors.

Indiana Wesleyan University, Marion, IN

Adjunct Faculty

6/02 - 7/06

. Facilitate classes at the Associate, Bachelor and Masters level in the

following: Business Communication, Management, Literature and English

Lou Holtz-"Ability is what you're capable of doing. Motivation determines

what you do".

Contact this candidate