Manager Customer Service
Resume:
Marjorie K. LaMonica **** Burgess Street Red Bluff, CA 96080
530-***-**** **********@*********.***
Skills/Abilities:
Strong attention to detail with a high level of accuracy
Talent to multi task with effective planning and organizational
skills
Ability to work independently and as a team member
Aptitude to work within budget in all assigned departments and
contribute to profitability in a conscientious and creative manner
and reach goals
Effective decision maker
Efficient "operator" in the business
Experience:
J&A Foods Redding, CA
General Manager-Burger King 8/2011-8/2012
• Complete responsibility for all aspects of the business.
• Hiring, coaching, and termination of employees.
• Perform all scheduling, ordering, up to and including responsible for bottom
line profits
• Teach, direct all employees to success
• Maintain physical plant and equipment, staying within budget
Wal-Mart Distribution Center Red Bluff, CA
Operations Manager 07/1994 to 09/2010
• Maintain operational excellence via communication with all responsible parties
• Successful operation of the Order filling, Shipping, and Quality Assurance
Departments within the Distribution Center
• Ship and receive minimum of $3M of inventory daily
• Implemented and trained for ongoing and new operational procedures
• Researched and developed programs to improve operations
• Develop and maintain staff of Distribution Center
• Execute daily operations within the culture of Wal-Mart
• Ensure superior customer service
Burger King Santa Rosa, CA
General Manager 07/1989 to 01/1994
• Responsible for all aspects of the business, such as food and labor costs,
evaluations of hourly employees and assistant managers, and improving
profitability over previous weeks, months, years.
• Hiring/Training
• Order supplies
• Scheduling
• Minimize costs of doing business, while maximizing profits
Education:
Cosumnes River Junior College Sacramento, CA
AA Business Admin/Accounting
References: Available upon request
Contact this candidate