Customer Service Sales

LYNNE FITZGERALD

** ****** **, ***********, * A * 1581

H ome: 508-***-**** - abn320@r.postjobfree.com

PROFESSIONAL SUMMMARY

Effective communicator and problem solver that excels in fast paced working environments

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Exceptional multi tasking and organizational techniques

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Excellent written and oral communications skills

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Handles high call volume

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Provides a high level of service to the customer

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Exceeds all goals

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Dedication to problem resolution while exceeding customer satisfaction

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Thorough understanding of Sabre

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Proficient in MS Office, Citrix, and Merced

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Social media experience

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PROFESSIONAL EXPERIENCE

Ability to meet and maintain required

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Strong working knowledge of the Travel performance standards

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industry Answers the phones professionally,

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Exceeds sales and goals while maintaining a courteously and promptly

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high level of accuracy

Ability to work in a team environment

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Preforms duties as assigned

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Maintains a favorable working relationship with

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employees

Follows company procedures, guidelines, and

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standards.

Delivers customer service including phone

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etiquette, and follows company service

escalation procedures

WORK HISTORY

S enior Corporate Travel Agent

January 2008 to Current

Carlson Wagonlit Travel – Virtural, MA

C ustomer Service Representative

September 2006 to January 2008

Mr. Handyman – Westborough, MA

Travel Agent

May 1993 to September 1997

A merican Express – Cambridge, MA

Travel Agent

October 1992 to May 1993

Rosenbluth International Travel – Boston, MA

L eisure Travel Agent

September 1988 to October 1992

T homas Cook/Crimson Travel – Cambridge, MA

EDUCATION

JOHNSON AND WALES UNIVERSITY

PROVIDENCE, RI

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