Sameer Satish

Office Phone:

Email Address: abn31t@r.postjobfree.com/abn31t@r.postjobfree.com

cell phone/pager: 837-***-****

Profile Summary

Job Experience

Client/Company :Accenture

Project :Scottish power\SHC(Stanford hospitals)

Project Duration :3rd June 2010 - 21st September 2012

Standard Role : Service Desk\Network analyst

Role Description :

SHC (Stanford hospitals and clinics) Was my primary project in Accenture where in my job

profile was to maintain and manage and configure network devices (cisco routers, switches, load

balancers, cisco firewall, checkpoint devices etc.) and to assist SHC employees, IT staff and

doctors with the daily network issues.

My primary skills are:-

1) I am a cisco certified (CCNA) and my primary area of skill is routing and switching. I

have worked on maintaining the cisco routers and switches and I can work on configuration

of cisco routers and switches including resolving trivial matters. I have worked on

improving the efficiency of the network. I have handled many issues involving different

technologies.

2) I have worked on the load balancers and issues revolving the cisco ASA and checkpoint

and Assisted SHC employees with opening of change requests following ITIL standards for

opening the port on the firewall.

3) I have a first-hand experience on BIG IP load balancer and the removal and configuration

of the pool members and virtual servers in the load balancer for load balancing the traffic.

4) My other skills include working on the Issues like ISP problems, vpn issues, connectivity

issues related to internet from within the network. I have worked on various problems

related to connectivity between data centres

5) My responsibilities in my previous projects were working on the incidents, creation of the

change requests, problem tickets properly documenting them and getting the approval for

the implementation and completion respectively in the ITSM tool as per the ITIL standards.

The other project I worked with involved working as a service desk support where I helped

Scottish power employees with the daily IT issues.

6) I have worked on the ITIL standards which includes Working on the ITSM tool and to

provide inputs on the tickets logged by SHC employees understanding them and

documenting trivial issues. And afterwards providing necessary steps for troubleshooting to

rectify the issues before the deadline.

Job Experience

Client/Company : HCL BPO

Project : AT&T BROADBAND

Project Duration : July 2009 - April 2010

Standard Role : Service Desk/Customer Service Specialist

Client/Company : Arvato Services

Project : Microsoft Activation

Project Duration : June 2007 - Nov. 2007

Standard Role : Contract Service Delivery Specialist

Project & Role Description

Worked as a specialist in Microsoft Activation and assisted

customers to activate their microsoft operating systems and

other common softwares

Supervisor

Nitin vinod

Non-Accenture

Client/Company : IBM

Project : Aenta medical insurance

Project Duration : Oct. 2003 - Oct. 2006

Standard Role : Contract Service Delivery Specialist

Project & Role Description

Worked as claim specialist for Aetna medical Insurance (U.S).

Supervisor

Nitin Vinod

Education

University/College

Lucknow University

Training/Continuing Education

Course

CCNA (passed)

Training on advance HCL March

2010

AT&T routers and home

devices

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