Customer Service Supervisor

Reba Stoddard

** ***** ***

Nashua, NH *****

Cell: 1-603-***-****

E-Mail: ************@*****.***

Career Overview

****-*** ******** ***** ********** cashier,stocked,I did cash at the end of the night,handled any customer complaints

2006

2006-2008-doty group landscape comp. all functions of maintness on lawns

2008-2012-Cardinal Health-support services supervisor/dispatcher/driver

Core strengths

supervisor

Cashier

Strong Organizational

Computer Literate

Training and Development

Handling all areas of a complete shift paperwork,dispatch,trouble shooting,and setting a tracking system up nightly for drivers and hospitals.

Dealing with hospitals on delivery times or problems

Accomplishments

Customer Assistance

Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.

Conflict Resolution

Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.

Customer Service

Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Customer Interface

Greeted customers upon entrance and handled all cash and credit transactions.

Assisted customers over the phone regarding store operations, product, promotions and orders.

Satisfied all complaints in an orderly manner

Work Experience

October 2008 to July 2012

Cardinal Health Dublin, oh

Support Services Supervisor

I was in charge of getting radio active medicines to local hospitals

packing and shipping.

I was in charge of 14 drivers who I set the runs up for and solved any problems that came up

I do all reviews compensation and vacation time for all 14 guys.

I did all the hiring for my shift I was also in charge of corrective action.

I set up and ran a tracking system called cheetah on a nightly basis

I am a hands on supervisor

Educational Background

Quinsigomond worcester, mass

none business

I was in a business program for two years I became pregnant and never finished

I have two core management certificates I recieved through classes at Cardinal Health

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