Calle Condado Cond. #**

San Juan, Puerto Rico ***07

Cellular: 787-***-****

Email: abn2yp@r.postjobfree.com

KENIA DUARTE GONZ LEZ

Objective: Looking for a position which allows me to contribute through my knowledge and skills with the achievement of the goals and objectives of a competitive company.

Experience : Concierge

La Concha Renaissance Resort

San Juan, PR

December 2007 to July 2009

Providing the highest level of service in an efficient and courteous manner.

Handling all guest's requests and fulfill them as quickly as possible.

Anticipating guest's needs; ensuring the hotel interest.

Front Desk Agent

La Concha Renaissance Resort

San Juan, PR

December 2007 to July 2009

Following all cash handling and banking procedures.

Monitoring check ins an check outs in an efficient matter.

Maintaining secrecy in the hotel documentation and transactions.

Catering & Sales Department

Embassy Suites Dorado del Mar Beach & Golf Resort

Dorado, PR

December 2006 to March 2007

Customer follow up for proposals.

Revised Banquet Events Orders and enter the activities in Delphi System.

Prepared walk in, deposit, sent and received contracts reports weekly.

Accounting Department

Embassy Suites Dorado Del Mar Beach & Golf Resort

Dorado, PR

July 2006 to November 2006

Bank Reconciliation

Companies & groups follow up for payments process

Statements verification

Education :

University of Puerto Rico, Carolina

Bachelor Degree in Hotel & Restaurant Administration

May, 2007

Special Skills:

Computer knowledge in programs as Opera, Delphi, Word, Excel,Outlook and Power Point.

Interpersonal skills, hard worker, work under pressure and multitasking.

Communications skills in English, Spanish and ASL.

Honors and Activities:

ASL Certificate - 2012

Ownership & Empowerment Recon Squad - 2009

Magna Cum Laude, University of Puerto Rico - 2007

Viola Certificate, Libre de Musica High School - 2003

References :

Available upon request

Contact this candidate