Claudia Sofia Pereira

** ******** ******

Brockton MA 02301

508-***-****

abn2xa@r.postjobfree.com

Objective: To gain an entry level position that utilizes my outstanding

customer service skills and ability to multi task in

a fast paced environment.

Experience:

Front Office Supervisor

Country Inn & Suites 02/2011-Present

. Responsible for checking guests in and out of the hotel

. Greet and register the guests when they come in, but also assign

rooms, issue room keys, discount etc

. Collecting payments from guests, making reservations over the phone,

etc

. Patiently answer all the queries of the guests and assist them in

every way possible, so as to give the guests maximum customer

satisfaction.

Secretary 11/10 - 9/12

Liberty Bakery Kitchen, Brockton, MA

. Prepare and manage correspondence, reports and documents

. Organize internal and external events

. Create and maintain filing systems

. Collate various information

Housekeeping 05/10 - 09/10

Princess Cruise, Denail, AK

. Delegate responsibilities to employees to meet company's expectations

. Responsible for proper maintenance of all work areas

. Oversee employees and assist with special events

. Manage proper reports and documents

Cashier/Merchandiser 09/05 - 09/09

Macys, Brockton, MA

. Process multiple forms of payment

. Properly assist customers with merchandise selection

. Organize store products per company's request

. Price and create signage for merchandise to indicate product and

sale changes

. Manage and process damaged merchandise billing for proper

corporate/store credit

Skills:

. Ability to work in a fast-paced environment

. Excellent customer relations and rapport

. Great aptitude to follow instructions and make decisions with no

supervision

. Fluent in Cape Verdean Creole

. Proficient in MS Word, MS Excel, and MS Power Point

Education:

International Air and Hospitality Academy, Vancouver, WA 09/09 -

02/10

Diploma Airline/Travel

Brockton High School, Brockton, MA 09/02 - 05/06

Diploma

References: Available Upon Request

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