Customer Service Manager
Resume:
Bruce Taylor
**+ year experience in Managing Real Estate and Information Technology
Summary of Professional Qualifications
I’m seeking a position that allows me to transfer my skill set and align with a company’s business model. I am a proven professional who possesses a strong acumen for sales, information systems and inventory control. I have exceptional organizational and multi-tasking skills. I offer a unique combination of creativity and analytical skills with the ability to assess both vantage points to create cost-effective solutions for internal and external clients. I have a limitless understanding of marketing asset for territory, a keen business judgment and the ability to prioritize projects for actionable impact. I have experience in strategic planning, data driven problem solving, analytical decision making and troubleshooting.
Professional Experience
Goree and Thompson Real Estate, Inc. Sacramento, CA
Asset Specialist January 2002 – Present
Perform broker price opinion (BPO) and marketing strategies for best pricing practices and selling solutions.
Maintain continuous alignment of program scope with strategic business objectives, and make recommendations to modify the asset task to enhance effectiveness toward the business result or strategic intent.
Evaluate and interpret property’s worth to various banks using Comparable Marketing Analysis (CMA) and analyze market trends to report the worth of the property.
Proactively prepare monthly status reports for stakeholders – include cost effective methods of selling.
Responsible and accountable for the coordinating multiple operations during the asset life cycle while managing vendors.
Write/negotiate purchase contracts, disclosures, and evaluate bids for repairs for assets to effectively achieve client’s goals.
Build credibility, establish rapport, and maintain communication with stakeholders at multiple levels, including those external to the organization.
Assist asset managers with quantitative and qualitative decision making while managing the properties prior to sale.
Utilize superior interpersonal skills to negotiate surrender of property with occupants, meet with sheriff for evictions and attend court order for occupant eviction procedure.
Accomplishments Include;
• Created company financial reports which contributed to obtaining new and retaining bank accounts.
• Increased company bottom line by closing more than 80 transactions within a year.
• Substantially increased company exposure by implementing and deploying company website – increase revenue by 10%.
• Manage 40+ assets per month with multiple banks on asset task oriented databases. Consistently maintained a 90+ percentile conversions from start to finish.
• Applied paying feature to National Real Estate Association Sacramento chapter website to streamline and automate paying process.
Schlage Lock Company-World Wide Ingersoll Rand
Program Developer October 1997-2000
Analyzed, designed, developed and implemented client/server Oracle business and manufacturer applications per customer requirements (SDR – Software Develop Request).
Prepared project estimates as well as developed and oversaw various project plans.
Created Lotus Notes DB Tracking System from development to implementation, this was utilized to monitor and control the workflow of calls and request from customers.
Utilized interface tables to build order entry web system.
Generated custom and automated pricing system in PL/SQL
Monitored and supported Order Entry and Customer Service departments for system performance on an ongoing basis. Continually solicited feedback from end-users and enhanced systems for new releases.
Assistant Production Control Supervisor October 1996-September 1997
Maintained and updated custom MRP production reports in Access.
Constructed bill of material tables for products.
Developed plan for Kanban utilization and integrated to custom MRP report
Provided day to day direct to departmental employees to ensure efficient utilization of production tools and equipment.
Acted as a liaison between IS and Production Control departments.
Coordinated with Production Manager, Quality Assurance Manager, Engineering Manager to ensure all work was completed on schedule and in accordance with quality standards.
Order Management Specialist January 1994 – September 1996
Served on the Strategic Information and System Planning teams -responsibilities included testing, training, designing and development in Oracle platform.
Participated in the re-engineering of Order Sales and Customer Service Departments for Oracle release implementation.
Trained and prepared manual for a staff of 70 employees.
Designed business operations with the aid of flowcharts and developed business police.
Facilitated plan for pre and post implementation for five manufacturers, credit and marketing department.
Summary of Technical Skills
Programming Languages: Oracle SQL plus, PL/SQL, Joomla Admin,Lotus Notes, familiar with C++ and Pro C Platforms: Unix, Windows NT for Workstation .Other Tools: Oracles Modules and Oracle Management Applications, Report Writer and Oracle Forms.
Other Skills: Microsoft project, CRM, Agile, Entity Relationship Diagram, Data Flow Diagram, System Design Life Cycle (SDLC), Data Modeling Processes, Case Tool – Visual Analyst, Decomposition Flow Chart.
Education
University of Phoenix, San Francisco, California
Bachelor of Science, Information Systems, June 1998
State of California Licensed Realtor 2002 - Present
Apics – Production and Inventory Management Control Courses
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