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Customer Service Security

Location:
Danville, IL
Posted:
January 23, 2013

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Resume:

Devontay Lucas

**** * **** *** .***

Champaign, IL, 61820, United States

217-***-****

abn2q7@r.postjobfree.com

Professional Experience

Express Professional Employment Champaign, IL, United States

Customer service/ Security February 2012 - Present

. Confer with customers by telephone or in person to provide information

about products or services, take or enter orders, cancel accounts, or

obtain details of complaints.

. Monitor and authorize entrance and departure of employees, visitors,

and other persons to guard against theft and maintain security of

premises.

Family Dollar Aberdeen, SD, United States

Cashier July 2012 - August 2012

. Receive payment by cash, check, credit cards, vouchers, or automatic

debits.

. Issue receipts, refunds, credits, or change due to customers.

. Assist customers by providing information and resolving their

complaints.

. Establish or identify prices of goods, services or admission, and

tabulate bills using calculators, cash registers, or optical price

scanners.

. Answer customers' questions, and provide information on procedures or

policies.

. Sell tickets and other items to customers.

. Process merchandise returns and exchanges.

. Greet customers entering establishments.

. Maintain clean and orderly checkout areas and complete other general

cleaning duties, such as mopping floors and emptying trash cans.

. Stock shelves, and mark prices on shelves and items.

. Count money in cash drawers at the beginning of shifts to ensure that

amounts are correct and that there is adequate change.

. Calculate total payments received during a time period, and reconcile

this with total sales.

. Monitor checkout stations to ensure that they have adequate cash

available and that they are staffed appropriately.

. Supervise others and provide on-the-job training.

Upper Plains Contracting Aberdeen, SD, United States

Laborer June 2012 - July 2012

. Clean or prepare construction sites to eliminate possible hazards.

. Control traffic passing near, in, or around work zones.

. Position, join, align, or seal structural components, such as concrete

wall sections or pipes.

. Measure, mark, or record openings or distances to layout areas where

construction work will be performed.

. Load, unload, or identify building materials, machinery, or tools,

distributing them to the appropriate locations, according to project

plans or specifications.

. Erect or dismantle scaffolding, shoring, braces, traffic barricades,

ramps, or other temporary structures.

. Position or dismantle forms for pouring concrete, using saws, hammers,

nails, or bolts.

. Lubricate, clean, or repair machinery, equipment, or tools.

. Smooth or finish freshly poured cement or concrete, using floats,

trowels, screeds, or powered cement finishing tools.

HCR Manor Care Aberdeen, SD, United States

Floor tech. May 2012 - June 2012

. Service, clean, or supply restrooms.

. Gather and empty trash.

. Clean building floors by sweeping, mopping, scrubbing, or vacuuming.

. Follow procedures for the use of chemical cleaners and power equipment

to prevent damage to floors and fixtures.

. Mix water and detergents or acids in containers to prepare cleaning

solutions, according to specifications.

. Strip, seal, finish, and polish floors.

. Notify managers concerning the need for major repairs or additions to

building operating systems.

. Clean windows, glass partitions, or mirrors, using soapy water or

other cleaners, sponges, or squeegees.

. Set up, arrange, or remove decorations, tables, chairs, ladders, or

scaffolding to prepare facilities for events, such as banquets or

meetings.

. Remove snow from sidewalks, driveways, or parking areas, using

snowplows, snow blowers, or snow shovels, or spread snow melting

chemicals.

FedEx Champaign, IL, United States

Package Handler March 2012 - March 2012

. Move freight, stock, or other materials to and from storage or

production areas, loading docks, delivery vehicles, ships, or

containers, by hand or using trucks, tractors, or other equipment.

Assembly Hall Champaign, IL, United States

Security August 2011 - October 2011

. Monitor and authorize entrance and departure of employees, visitors,

and other persons to guard against theft and maintain security of

premises.

. Write reports of daily activities and irregularities such as equipment

or property damage, theft, presence of unauthorized persons, or

unusual occurrences.

. Call police or fire departments in cases of emergency, such as fire or

presence of unauthorized persons.

. Circulate among visitors, patrons, or employees to preserve order and

protect property.

. Warn persons of rule infractions or violations, and apprehend or evict

violators from premises, using force when necessary.

Sygma Networking Danville, IL, United States

Truck Helper November 2010 - May 2011

. Report any mechanical problems encountered with vehicles.

. Present bills and receipts and collect payments for goods delivered or

loaded.

. Load and unload trucks, vans, or automobiles.

. Verify the contents of inventory loads against shipping papers.

. Turn in receipts and money received from deliveries.

. Read maps and follow written or verbal geographic directions.

. Report delays, accidents, or other traffic and transportation

situations to bases or other vehicles, using telephones or mobile two-

way radios.

Securitas USA Champaign, IL, United States

Security Guard February 2010 - October 2010

. Monitor and authorize entrance and departure of employees, visitors,

and other persons to guard against theft and maintain security of

premises.

. Write reports of daily activities and irregularities such as equipment

or property damage, theft, presence of unauthorized persons, or

unusual occurrences.

. Call police or fire departments in cases of emergency, such as fire or

presence of unauthorized persons.

. Answer alarms and investigate disturbances.

. Circulate among visitors, patrons, or employees to preserve order and

protect property.

. Patrol industrial or commercial premises to prevent and detect signs

of intrusion and ensure security of doors, windows, and gates.

. Answer telephone calls to take messages, answer questions, and provide

information during non-business hours or when switchboard is closed.

. Warn persons of rule infractions or violations, and apprehend or evict

violators from premises, using force when necessary.

Staff Management Champaign, IL, United States

Warehouse Associate August 2009 - November 2009

. Pack and unpack items to be stocked on shelves in stockrooms,

warehouses, or storage yards.

. Load materials and products into package processing equipment.

. Clean containers, materials, supplies, or work areas, using cleaning

solutions and hand tools.

. Record product, packaging, and order information on specified forms

and records.

. Examine and inspect containers, materials, and products to ensure that

packing specifications are met.

. Remove completed or defective products or materials, placing them on

moving equipment such as conveyors or in specified areas such as

loading docks.

. Seal containers or materials, using glues, fasteners, nails, and hand

tools.

Steak N Shake Urbana, IL, United States

Cashier/ Service/ Customer Service September 2008 - July 2009

. Receive payment by cash, check, credit cards, vouchers, or automatic

debits.

. Issue receipts, refunds, credits, or change due to customers.

. Assist customers by providing information and resolving their

complaints.

. Monitor food distribution, ensuring that meals are delivered to the

correct recipients and that guidelines, such as those for special

diets, are followed.

. Clean or sterilize dishes, kitchen utensils, equipment, or facilities.

. Examine trays to ensure that they contain required items.

. Place food servings on plates or trays according to orders or

instructions.

. Load trays with accessories such as eating utensils, napkins, or

condiments.

. Take food orders and relay orders to kitchens or serving counters so

they can be filled.

. Stock service stations with items such as ice, napkins, or straws.

. Remove trays and stack dishes for return to kitchen after meals are

finished.

. Prepare food items, such as sandwiches, salads, soups, or beverages.

. Monitor food preparation or serving techniques to ensure that proper

procedures are followed.

. Carry food, silverware, or linen on trays or use carts to carry trays.

. Determine where patients or patrons would like to eat their meals and

help them get situated.

. Record amounts and types of special food items served to customers.

. Total checks, present them to customers, and accept payment for

services.

Mcdonalds Danville, IL, United States

Cashier/ Food Prep. July 2008 - August 2008

. Maintain sanitation, health, and safety standards in work areas.

. Clean food preparation areas, cooking surfaces, and utensils.

. Verify that prepared food meets requirements for quality and quantity.

. Cook and package batches of food, such as hamburgers and fried

chicken, which are prepared to order or kept warm until sold.

. Prepare specialty foods such as pizzas, fish and chips, sandwiches,

and tacos, following specific methods that usually require short

preparation time.

. Operate large-volume cooking equipment such as grills, deep-fat

fryers, or griddles.

. Read food order slips or receive verbal instructions as to food

required by patron, and prepare and cook food according to

instructions.

. Measure ingredients required for specific food items being prepared.

. Take food and drink orders and receive payment from customers.

. Clean, stock, and restock workstations and display cases.

. Cook the exact number of items ordered by each customer, working on

several different orders simultaneously.

. Wash, cut, and prepare foods designated for cooking.

. Serve orders to customers at windows, counters, or tables.

. Prepare and serve beverages such as coffee and fountain drinks.

. Pre-cook items such as bacon, to prepare them for later use.

Education

Champaign Central H.S Champaign, IL, United States

General Studies, May 2009

Danville H.S Danville, IL, United States

Completed coursework towards General Studies, June 2008

South Shore School of Arts Chicago, IL, United States

Completed coursework towards General Studies, June 2007

Paul Roberson Chicago, IL, United States

Completed coursework towards General Studies, June 2006



Contact this candidate