Time is of the essence!

I am immediately available for a new permanent assignment in one of the following roles:

•Program Management

•Technical Consulting - Voice Products and Services - Contact Centers – Software Applications

(Operational and Business Support Systems)

•Business Development / Client Management

•Project Management and Planning

•Service Delivery Management

•Marketing Management

•Technical Support

Travel – as required

Based - Highlands Ranch, CO

I am a proven top performer at developing new business plans and go-to market strategies that result in winning solutions and

products across diverse markets.

My extensive professional experience is in the fast-paced, highly-competitive technology industry. Broad management

experience is in all phases of consulting, service delivery, and new business development.

My success comes from strengthening client relationships, understanding the customer, cross-functional team building

(managing international resources), discipline and attention to detail.

Fusing hands-on business leadership and technology expertise to drive service and performance levels and expand revenue

streams

Mitigated risks and resolved conflicts for Elite clients on service, and telecommunication maintenance issues that resulted

in 100% client satisfaction

Excels in operational leadership, business development, program, and project management, startup ventures, and

management consulting

Business analysis, documentation of complex programs, processes, and technical solutions

Facilitates and introduces best practices to optimize business, operational, and process integrity

Saved several IT Service Manager accounts from moving to the competition by becoming a trusted advisor, resolving

incidents, providing on future projects/product and keeping commitments

Experience within the US, Europe, Latin America, and Middle Eastern markets

Expertise in banking, financial, oil and gas, small business, and telecommunications industries

Please review my resume and contact me directly via phone at +1-303-***-**** or email abn2q2@r.postjobfree.com with all

suitable opportunities.

Cindy Hanson

303-***-**** abn2q2@r.postjobfree.com

IT Executive

Professional Competencies

• Fusing hands-on business leadership and technology expertise to drive service and performance

levels and expand revenue streams

• Excels in operational leadership, business development, program, and project management,

startup ventures, and management consulting

• Business analysis, documentation of complex programs, processes, and technical solutions

• Liaison between customers, technical teams, project managers, and developers

• Experience within the US, Europe, Latin America, and Middle Eastern markets

• Expertise in banking, financial, oil and gas, small business, and telecommunications industries

• Facilitates and introduces best practices to optimize business, operational, and process integrity

Education

• Executive MBA Telecommunications, Illinois Institute of Technology, Chicago

• Bachelors of Arts Computer Science, Illinois Institute of Technology, Chicago

Professional Experience

Principal Management Consultant Hanson LLC./Intelepeer Denver, CO 2012

• Development of statement of work and requirements for a Customer Portal upgrade for cloud

service provider

Product Services Technology Consultant Hewlett Packard, Highlands Ranch, CO 2011-2012

• Client proposal development including project cost sizing for new services, risk, strategy,

implementation, third party supplier negotiation for global enterprise voice and contact center

solutions

• Development of proposals including statement of work, contract analysis, cost mitigation for large

banking organization

• Process development for new services that resulted in reduced business closure

• Large global technology based contact or call center solutions included Avaya Voice over IP

(VOIP), Avaya Communication Manager (ACM), Sonus Session Initiated Protocol (SIP), Avaya

Interactive Voice Recording(IVR’s), Cisco LAN-WAN networking architectures and traditional time

division multiplexing and Internet Protocol based applications.

• Developing HP Cloud solutions for enterprise IT organizations

Principal Management Consultant Hanson LLC./Level 3 Denver, CO 2011

• Tracks and maintains project schedules at Level 3, manages internal organizations deliverables to

meet customer dates and communicates with all stakeholders

• Support project goals and objectives and ensure they are accomplished with prescribed business

requirements and time frames

• Participate in an internal support team for customer facing projects

Senior Service Manager tw telecom, Denver, CO 2009 – 2010

• Mitigated risks and resolved conflicts for Elite clients on service, and telecommunication

maintenance issues that resulted in 100% client satisfaction

• Managed the Service Level Agreements and network escalations with Network Operation Center

personnel, maintenance groups, and network management teams for clients WDM (Wavelength

Division Multiplexing), WAN, LAN, and Ethernet, VOIP technologies

• Resolved 100% of technical service issues and provided daily monitoring of chronic service issues

Principal Management Consultant Hanson LLC./British Petroleum Denver, CO 2009

• Created Business Process Improvement audit at British Petroleum (BP) and developed a

comprehensive solution including the audit of plant, equipment, and systems in the refinery, which

resulted in a 5-year compliance plan

• Project managed the Knowledge Management Piping and Instrumentation Diagrams work stream

defining characteristics to maintain detailed information and accurate diagrams

• Developed schedules to keep track of deliverables and defined detailed tasks

Service Delivery Manager / Account Manager Subex Inc., Denver CO 2007 – 2008

• Program managed large communication clients for wireless fraud systems, service assurance

solutions, interconnect billing, and revenue assurance applications. These large clients included

Verizon, Telus Canada, Embarq, Level 3, and Qwest that resulted in finding multi-million dollars in

savings on billing errors

• Managed the technical team, including project managers, implementation consultants, database

administrators, developers in India, and client personnel for a data center service bureau offering.

This offering saved clients millions in systems and hardware expenditures

• Responsible for project planning, project budget, project staffing, risk and mitigation, issue

tracking and resolution, requirements gathering and workshop development

• Presented Quarterly Business Reviews (QBR’s) that uncovered new opportunities resulting in

$1M add-on new business

• Created high level strategic processes and procedures for professional services, production

support, and application monitoring for service level agreements. Generated 15% internal savings

on service and support timeframes achieving higher levels of client satisfaction

Principal Management Consultant Hanson LLC./DU Denver, CO 2001 – 2007

• International contract in Dubai preparing for the launch of a new communication company with

data solutions including Domestic Circuits, International Circuits, Broad Band Internet, WIFI,

Managed TV, Web Hosting and Satellite services

• Project managed a team of business analysts and product managers to deliver data solutions

• Implemented plans and delivered to business customers technical and consumer products

• Consulted with small and medium sized businesses to develop systems, implement software

solutions and generate implementation plans generating thousand of dollars in cost savings

• Developed wire line and wireless solutions including pre-paid and post-paid services, mobile ‘pay

as go’, international roaming, and mobile broadband for business and residential clients

• Developed workshops for gathering and translating business process requirements into functional

and technical solutions

• Developed an Access database for a Hard Money Financial Lender resulting in $5K expense

reduction

• Built a Salesforce.com database for a Non-profit software vendor generating $20K in revenue

Sr. Manager Communication and Content, KPMG Consulting Inc. Denver, CO 2001

• Defined requirements and provided a strategic response ($20M Engagement) for Brazil Telecom

• Developed relationships with network provisioning, network inventory, and middleware vendors to

include in a strategic response for a Request for Proposal (RFP)

• Managed the in country contacts of 3rd party channel partners that were required to develop,

service, and provide technical support for the contract

Business Development Product Manager EHPT USA Inc. (Ericsson & Hewlett Packard Joint Venture)

Denver, CO 1999 - 2001

• Developed a comprehensive pricing program and built a productivity improvement system for

sales and channel management

• Created a pricing program automating the product portfolio and provided discount metrics that fed

into the HP sales process that generated over 10% cost savings while eliminating manual

processing

Senior Marketing Manager Information & Graphics Systems Inc. Denver, CO1998 - 1999

Business Partner Manager, Manager OSS Product Marketing Integration Technologies / Smallworld

1996 - 1997

Systems Analyst Tandem Computers 1994 - 1996

Technical Advisor Bull Advanced Telecommunication Solutions 1992 - 1994

Data Networking Specialist, Performance Engineer, Sr. Technical Associate AT&T Bell Labs

1981 - 1992

Other Interests

Douglas County Volunteer Police

Director Telecommunications National Association of Female Executives

AT&T Minority Diversity Mentoring Chairperson

Technical Software/Hardware/Systems

Business Support Systems (BSS) / Operational Support Systems (OSS)

Carrier Voice (VOIP, IP, Sonus SIP, Cisco LAN-Wan) - HP

Network Systems (VOIP, Ethernet, Carrier Voice, Transport, Internet, Data) – tw telecom

Service Fulfillment, Subex

Service Assurance, Syndesis - Subex

Billing, Kenan – Subex – EHPT – AT&T

Wireless Fraud - Subex

SaaS, Software as a Service – Salesforce.com

EAI – middleware – Information Graphics Systems, Inc.

Performance, System Test, and Benchmark development – AT&T

Geographic Information Systems (GIS) – Smallworld

Network Provisioning – Syndesis – Integration Technologies - Smallworld

Network Inventory – Cramer – Syndesis - Objective Systems Integrators

Workforce Management – Bull ATS

Hardware, Operating Systems

Unix (SUN, HP, DEC, AT&T), LAN, WAN, ATM, PRI, TDM, WDM (Wavelength Division Multiplexing),

VOIP (Voice over Internet Protocol), Ethernet, Frame Relay, SONET, 5ESS, AT&T 3B’s, ISDN,

Tandem Fault Tolerant Systems)

Programming Languages / Methodologies

UNIX, C, Korn Shell, SQL, Informix, Fortran, Cobol, HTML, Basic, Software Development Life Cycle

(SDLC), AGILE

Application Software

MS Project, Word, Power Point, Visio, Access, Outlook, MS Office

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