Customer Service

MICHELLE POLANCO

*** ***** ****** #****

Webster, Texas 77598

949-***-**** abn2pz@r.postjobfree.com

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QUALIFICATIONS SUMMARY

Executive support professional experienced working in fast-paced

environments demanding strong organizational, technical, and

interpersonal skills. Confident and poised in interactions with clients

and executives at all levels. Capabilities include:

Customer Service & Relations

QuickBooks / Bookkeeper

Microsoft Office

Accounts Payable/Receivable

Appointments and Scheduling

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EMPLOYMENT HISTORY

AROD Mercedes Benz of League City

March 2012-January 2013

Reception/ Service Appointment Coordinator

Michael Sentovich, Newport Beach, CA April 2010 - January 2012

Personal Assistant / Nanny

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Walker Construction, Corona Del Mar, CA June 2008 - March 2010

Administrator / REO Real-estate support

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Salon Gregorie's, Newport Beach, CA May 2006 - January 2008

Operations Manager

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Essential Chiropractic, Irvine, CA July 2004 - March 2006

Front Desk Manager / Patient Coordinator

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EXPERIENCE HIGHLIGHTS

Administrative Support

Executive assistant to Business owner, Office Management, Report

creation and management, Accounting, Inventory Management and Logistics,

and Management Travel Coordinator

Scheduling and coordination of special projects, work orders, and trade

shows

Managed and coordinated special events, sales promotions, and company

parties

Scheduled patients, patient check in / checkout, encounter-billing

specialist, and customer reminders and follow-up

Schedule and maintain shop, on-site and towing appointments for 5

service advisors

Assist Service Manager with monthly policy report; maintain spreadsheet

with calculations of various coupons and discounts given with service.

Data Entry of reports needed by various departments within dealership

Customer Service & Reception

Responsible for the overall direction, coordination, and evaluation of

the Operational and Customer Service areas of Salon Gregorie's including

the facilities maintenance, rental stations, employee payroll, and human

resources

Client appointment and project scheduling coordinator within various

industries

Medical records management according to HIPAA privacy rules, Scheduling

of resources to complete work orders, provide medical office and salon

coverage

Maintained daily communication with Field Agents and Asset Managers

regarding current foreclosure listings, and maintenance/compliance

requirements.

Provide information to clients regarding products and services offered

by Dealership.

Meet and greet with clientele while waiting for vehicle in service

Management & Supervision

Responsible for the daily operations of Salon Day Spa including: Daily

Sales and expenses, policies and procedures training, human resources,

purchasing, and inventory control

CA City Code compliance requirements documentation and communication to

Asset Management Team

Dispatch and scheduling coordinator for multiple teams of Southern

California technicians for the successful completion of work orders, and

daily resource expense calculation

EDUCATION

Irvine Valley College

Irvine, CA

3 years completed

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