Customer Service Management

P. O. Box ***, Fajardo, PR *****

787-***-**** ***********@*******.***

Lloyd W. Linton Tirado

Accountant / Manager

Summary

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Experienced in financial planning, analysis, accounting principles, budget

preparation, supervision, planning and scheduling, cash management, GAAP

and human resources practices. Detail-oriented, efficient and organized

professional with strong analytical and problem solving skills, with the

ability to make well thought out decisions.

Experience

08/12- Present

Accounting Consultant Housing

Department Caguas, PR

Ensure proper management of federal government funds for local

individuals and non-profit organizations provided by the HOME program.

The HOME program provides affordable housing and develops special

projects through grants to help community housing development

organizations (CHDOs).

11/2004 - 02/2012 Mandara Spa

R o Grande, PR

Steiner Leisure is the parent company of Mandara Spa which is located at

the Wyndham R o Mar Beach Resort and Spa. Steiner Leisure Limited is a

global provider of spa services and operations, a manufacturer and

distributor of premium skin, body and hair care products and an

accredited educator teaching students the skills necessary to be a spa

professional, including massage, skincare and spa management. The

Maritime and Resort Spa divisions operate in over 175 venues on land and

at sea.

Business Controller and Employee Relations Coordinator

Manage the complete accounting cycle and responsible for all aspects of

the day to day human resource function. Managed spa operational duties as

required. Financial and accounting functions for spa generating annual

sales in excess of $3 million. Accountability extends to financial

statements, profit flow/cash flow analysis. As management team member,

participate in strategic planning, including expense forecasting, tax

planning, and cash management. Prepared spa health products purchase

order forms in a monthly basis. In charge for PC safeguarding and

evaluating personnel records to ensure observance related to leaves and

vacations. Worked with various personnel-related projects.

Spotlighted Achievements:

- Developed, and maintained all aspects of business accountancy, and data

processing of company.

- Substantially reduced significant audit adjustments through better

financial controls and minimized audit time from eight (8) working days

to four (4) working days.

- Participated in the successful conversion of our payroll system (from

ADP to Ultimate) and accounting system without any interruption of

accounting operations.

- Successful implementation of a payroll adjustment policy in order to

improve accuracy. This policy was enforced at all hotel related spas

during the year 2011.

- Minimized the company allowances in less than 2% in six (6) consecutive

years.

- Minimized the amount of inventory count time from three (3) days to one

(1) day.

- Established close relations between bank executives, and auditors,

ensuring conformity with all regulatory bodies.

- Worked to implement a number of new processes and systems in order to

streamline all accounting functions, implemented all necessary internal

controls to improve on accuracy and timing of monthly financial

information.

- Worked with Senior Management for the preparation of the annual budget,

as well as all associated variance analysis.

- Provided excellent customer service on a consistent basis which ensured

customer value.

- Participated in the open enrollment project for the medical plan for

five (5) consecutive years.

12/1996 - 11/2004 Alternate Concepts, Inc.

Carolina, PR

Alternate Concepts, Inc. is an Administrative Management and General

Management Consulting Services company. They currently operate the "Tren

Urbano".

Accounting Manager

Managed the complete accounting cycle. Maintained the fixed asset

inventory system. Supervised payroll and accounts payable employees.

Worked on financial budgeting, capital expenditure, and cash flow.

Reconciled bank accounts and verify the bank balance with the general

ledger. Established close relations between bank executives, and

auditors, ensuring conformity with all regulatory bodies.

Spotlighted Achievements:

- Developed, and maintained all aspects of business accountancy, and data

processing of company.

- Substantially reduced significant audit adjustments through better

financial controls and minimized audit time from nine (9) working days to

five (5) working days.

- Participated in the successful conversion of our payroll system (from

SBT to ADP) and accounting system without any interruption of accounting

operations.

- Minimized the company allowances in less than 5% in five (5)

consecutive years.

- Worked with Senior Management for the preparation of the annual budget,

as well as all associated variance analysis.

8/1993 - 12/1996 El Conquistador Resort

Fajardo, PR

Situated on the northeastern coast is one of Puerto Rico's premier

resorts, the El Conquistador. This resort has one thousand rooms.

Accountant / Auditor

Managed the accounting division for the resort's transportation.

Evaluated the effectiveness of financial and operating controls. Test for

compliance with company plans, policies and procedures. Evaluated the

reliability of management data generated within organization.

Education

B.S. in Accounting Hunter College, New York

Human Resources Administration Certification

Skills

Fluent in Spanish and English

Microsoft Software Program, Citrix Program, SBT and SAP Accounting

Programs,

Ultimate and ADP Payroll Programs, Integrated Disbursement &

Information System

(IDIS), and Spa Soft Program

Contact this candidate