Customer Service Health Care
Resume:
Lori Lento
Warrensburg, MO. *4093
****.*****@*****.***
Summary
• Demonstrated achiever with exceptional knowledge of human resource management principles and practices.
• Knowledge of health care financial accounting, economics, data and administrative processes and principles.
• Knowledge of medical issues, anatomy, physiology, medical terminology, medical ethics, Pathos and Pathology, Psychology of health, nutrition, and behavioral science.
• Knowledge of applicable regulations and compliances, state and federal laws, HIPPA certified, health care information systems, patient quality of care, and consumer trends and marketing.
Key Competencies
• Organized and skilled planning
• Exceptional communication skills
• Pays attention to detail
• Adaptable
• Excellent customer service skills
• Problem solver
• Confident judgment and decision-maker
• Upholds confidentiality
• Strong integrity
• Tolerant of stressful situations
Technical Skills
• MS Word
• Excel
• Outlook
• Power point
• Health care research utilization
• Health care Quality management and outcomes analysis
• Type 60+ wpm
Education
Bachelors of Science in Health Care Administration
University of Phoenix, Phoenix, Arizona
3.83 GPA
Associates of Arts in Health Care Administration
University of Phoenix, Phoenix, Arizona
3.82 GPA
Career History
Printing Services 1997-1999
• Front desk responsibilities- answered phones and helped customers.
• Secretary for the owners of the business
• Handled payroll, accounts receivable and accounts payable
Professional Research Consultants, Omaha, Nebraska
• Conducted research studies for health care organizations all over the United States on customer service, quality of care, and treatment options for patients.
• Compiled results into reports for health care organizations in order for them to make changes in their organization and better their patient care.
Kohl’s Department Store, Abilene, Texas
• Visual Aid Manager
• Responsible for visual aids throughout the store
• Supervised 15-20 employees
• Reported data and reports from the store to executive management
• Held management meetings to discuss employee incentives, quality management, and employee morale.
• Responsible for annual performance reviews for employees
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