Quality Assurance Management / Engineer

Wayne A. Ruggles

*** ********* ** ****: *** ***-

9245

Georgetown, Kentucky, 40324

*********@***.***

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Quality Professional

Seeking a senior quality management role. Credentials include a BSEE and

MBA and over 20 years experience as a dedicated quality professional in

manufacturing and distribution industries.

ISO9001 Quality Systems Management Supplier Quality Management

Internal Auditing

Root Cause Analysis (RCA) Product Quality Planning (PQP)

Lab Management

Regulatory Agency Liaison Lean Manufacturing

Injection Molding

Corrective/Preventive Action Management Direct Customer Interface

SMT/PIH PCB Assbly

FMEA Product development

Continuous Improvement

ASQ Certifications: CMQ/OE, CQE, CQA, SSGB

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WORK EXPERIENCE

E.D. Bullard Cynthiana, KY

09/2002 - 12/2012

Quality Manager

Manufacturer of Personal Protection Equipment for the Safety Industry with

global sales/distribution of $75M - manufacturing operations include

injection molding, electronics assembly, mechanical assembly, sewing,

painting, pad printing, automated manufacturing processes

Responsible for Quality Management System ISO9001, QA Lab, product

certifications and regulatory compliance, Supplier Quality Assurance,

customer complaints & corrective actions, and Non-Conforming Material

(NCM) Management

. Reduced quality costs to sales by .5% by implementing a Cost of

Quality (COQ) program.

. Achieved a 90% complaint closure rate (within 30 days) by

developing and implementing a Field Quality Report system that

captured Sales and VOC feedback.

. Developed QA staff into highly professional team of 2 lab techs

and 4 QEs who achieved 9 ASQ Certifications (4 CQE, 1 CQA, 1

CRE, 1 CMI, 1 CQT, 1 CMQ/OE).

. Increased testing volume by 14% in the QA Lab and maintained an

average of 1 day early completion (turn around) on testing

requests.

. Developed and improved regulatory programs with 7 different

agencies: NIOSH/CDC, NFPA (National Fire Protection

Association), CSA (Canada), Factory Mutual, SAI Global

(Australian), Inspect International LTD (ISO9001, CE/EN), ANSI

. Achieved a state of no major ISO9001non-compliance findings and

reduced minor findings by 80% on external surveillance and

recertification audits.

. Helped develop the 1st NFPA compliant Thermal Imaging camera as

member of cross-functional product development team.

. Led team-based root cause analysis (RCA) on key problems that

prevented production shut downs, rework, and the need for

recalls.

Arrow Electronics Memphis, TN

1999 - 2002

Multi-site Quality Manager

World's largest ($12B) distributor of electronics components and custom

computer products assembly; North American Computer Products Division -

Manufacturing operations included electronics assembly and test, computer

system assembly and test, simulation, control systems for medical

instrumentation/diagnostic equipment

Wayne Ruggles

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Arrow Electronics Memphis, TN (continued)

1999 - 2002

Responsible for the management of ISO9001 & Quality Assurance

responsibilities for multi- site integration and distribution centers;

responsible for continuous improvement using Lean Manufacturing

principles, Kaizen, Corrective action system, Internal Audit,

Managment of NCM.

. Achieved improvements of 50% floor space reduction, 30% thru-put

improvement, 15% in manpower requirements through lean

manufacturing concepts and Kaizen events.

. Reduced turnaround by 50% on Engineering development of new

product and process change orders

. Reduced quality defects by 50% year over year through use of

continuous improvement, Kaizen, Poke yoke, and process mapping.

. Helped consolidate 3 Integration centers into 1as a member of a

corporate cross-functional Systems Integration Task Force.

Techsonic Industries Eufaula, AL

1995 - 1999

Quality Manager

A designer and manufacturer of marine electronics (Humminbird brand) such

as sonar, GPS, and VHF/FM using SMT/PIH, injection molding and

waterproofing technologies.

Managed Quality Assurance responsibilities for marine electronics

manufacturing operation using

Lean mfg, DOE, Weibul analysis, SPC, Supplier quality management,

Managment of NCM.

. Assisted in reducing manpower requirements by 15% and finished

goods inventory by 80% by converting manufacturing processes

from mass assembly to cellular (Lean) manufacturing using the

TPS system.

. Developed product quality plans for major customers like

Caterpillar, Motorola, DART.

. Quality representative for engineering /project management of

research & development programs for new products.

QMS, Inc Mobile, AL

1983 - 1995

Product Quality Manager/Sr. Quality Engineer

A major manufacturer ($121M) of a broad family of monochrome and color

laser printers and microprocessor based graphic printer controller using

SMT and PIH technology, electronics and mechanical assembly, encoding of

programmable devices

QA management for laser printer manufacturing operation, Quality

Management System ISO9001. Previous positions included Customer &

Technical Support Manager, Sr Quality Engineer, and Field Service

Manager.

. Successfully developed and managed project that brought the

Customer Technical Services Division into compliance with

ISO9002 standards.

. Improved production yields and AOQL by 15% through applied

Quality methods, TQM principles, Continuous improvement,

DOE/SPC.

. Effected a 50% reduction in customer complaints and warranty

costs.

. Managed a rework operation that recovered $2.8M in non-

conforming product inventories.

. Established the first of a national network of field service

offices and spare/service parts distribution.

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EDUCATION

University Of South Alabama - Mobile, AL

. MBA - Management

1989

. BSEE - Electronics/digital/analog

1983

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