Customer Service Sales

Mary Ann Dicello 914-***-****

**** ****** *****

Carmel, New York 10512 abn2fj@r.postjobfree.com

A seasoned professional with extensive experience in providing exceptional administrative and technical support including areas of accounting, payroll, not limited to human resource, preparing reports and organizational needs.

SUMMARY

1. Professional offering exceptional office operations support.

2. 15+ years in Administrative/Customer Service industry.

3. Highly organized, disciplined, and detailed oriented.

4. Handled accounts payable/receivable including invoicing, billing and bank deposits.

5. Profound ability to make administrative/procedural decisions.

EXPERIENCE

Pipeline Plumbing and Heating

Office Manager /Bookkeeper

1. Performed a variety of complex clerical and accounting functions for billing, including verification and pricing of invoices, maintenance of third party records, and resolution of a variety of problems; following up on problems.

2. Excellent knowledge of modern office methods, practices, and equipment

3. Profound oral and written communication and interpersonal skills including tact, courtesy, and diplomacy.

4. Experience in inputting new hires, references, terminations ordering background checks and running credit reports.

5. Responsible for answering calls and managing plumbers schedules on a daily basis.

6. Interacting with customers to understand their problem and assigning the right technician to the work order.

7. Responsible for taking lists of materials needed for a job obtaining quotes and sending out proposals.

8. Keeping track of all plumbers times in and out of jobs for weekly payroll.

9. Tracking progress of job costs of multiple projects.

10. Use Peachtree for billing jobs, posting payments and weekly payroll.

11. Dispatched technician to jobs.

East Coast Mortgage 1997-2004

Danbury, Ct.

Loan Officer

1. Great experience in banking and lending environment with knowledge of residential mortgage lending.

2. Solid interpersonal and negotiating skills.

3. Prospected new clients through phone calls, expos.

4. Originated new mortgages and refinanced existing mortgages

5. Maintained customer relationships to enhance future sales.

Liberty Travel

1. Experienced travel agent with skills and training in Sabre airline reservation system procedures.

2. Professional background includes sales, front desk management, claims processing, and customer care management.

3. Bring a passion for travel and business management capabilities essential to promoting travel options from point of consultation to closing.

4. Maintain excellent research, planning, and follow through skills. Qualifications include:

5. Collaborated with vendors to promote exclusive travel packages offered only through Company One Travel, encompassing resorts, cruise lines, and tours through Sandals, Club Med, Beaches, Allegro, Carnival, Royal Caribbean, Celebrity, Princess, Trafalger, Tauck, Central Holidays, Globus, and Islands in the Sun.

6. Demonstrated skills as a capable travel consultant within a high-volume sales environment during the busiest season spanning January to September 2001-- a time of strain for the world and the travel industry; met challenges to meet a five-day sales quota in a four-day workweek

Education

B.A. Finance

Suny Albany

OFFICE SKILLS

Micosoft, Excel, Outlook, Peachtree Accounting, Act.

10 digit adding machine

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