Skye McGlothlin

***** * *** **

Tahlequah Ok ****4

abn2f5@r.postjobfree.com

918-***-****

Employment History

American Eagle Outfitters

Store Manager

Muskogee, OK 74401

November 2011 to August 2012

March 2009 to December 2010

. General duties included a mix of Operations,

Merchandising, and Talent. Within these divisions included reports

and daily analysis of kpi reports, payroll, building and setting

walls / visuals, recruiting and hiring for the company, coaching and

developing associates to make sure they are at their best of

abilities with customer service, product knowledge and following

company policies and procedures, also generally overseeing the

business as a whole.

Bank of Oklahoma

Banker / Loan Officer

Muskogee, OK 74403

December 2010 to November 2011

. Accountable for sales and service activities for in-store branch

locations

. Proactively seeks new customers through in-store marketing and in-

aisle prospecting

. Open accounts, handle teller transactions, sells/cross-sell bank

products and services

. Handle loan application process from application to loan processing

and funding

. Resolve complex customer service issues

. Participate with maintaining operational integrity at the branch

. Develop new business and expands customer relationships

. Convert service opportunities into sales events

American Eagle Outfitters

Store Manager

Muskogee, OK 74401

March 2009 to December 2010

. Meeting and exceeding store sales goals, metrics, and shrink

established by the company

. Understanding and identifying sales opportunities to increase sales

volume

. Meeting/exceeding internal and external customer expectations by

setting the example and coaching my team

. Identifying, recruiting, and managing adequate store staff

. Providing daily coaching, clear expectations and direction to the team

. Role modeling Vanity company pride in the store by keeping a clean and

safe environment for all customers and employees

NCO Group

Telesales Supervisor/Telesales Representative

Joplin, Mo 64801

April 2008 to February 2009

. General duties included supervising team of associates,

quality assurance and coaching on calls, supervising schedules of

team members, handling and organizing quota paperwork as well as

performance paperwork on each team member, and taking supervisor

calls while working with strong customer service skills.

Convenient Store Services

Administrative Assistant / Office Manager

Carthage Mo, 64836

November 2004 to April 2008

. General duties included data entry (ten key and working

with word and excel), answering phones and speaking directly with

customers taking orders, handling all billing and invoicing, ordering

of office supplies, putting together trade shows, working directly

with drivers checking them in with daily route money, and working as

a direct representative for the company.

Leggett and Platt

Switchboard and Mailroom Attendant

Carthage, Mo 64836

May 2003 to July 2004

. General duties included general data entry, answering

switchboard, and handling intercompany and outgoing mail while

working directly with Fed EX and Airborne.

Education

Crowder College

Webb City, Mo 64870

August 2003 to December 2008

Business Management

Northeastern State University

Tahlequah, Ok 74464

June 2008 to October 2009

Marketing

*Emphasis on Hospitality and Event Planning*

References

Scotty Rowe American Eagle District Sales Manager Muskogee,

OK 918-***-****

Amanda Lear Vanity District Sales Manager

Muskogee, OK 918-***-****

Mike Schwegler Bank of Oklahoma

Tahlequah, OK 918-***-****

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