Customer Service Quality Control

GREG NORRIS 513-***-**** Email Address: *********@*****.***

[pic]Excellent leadership skills, goal oriented.

Email: *********@*****.*** - 513-***-****

OBJECTIVE: To obtain a position which will enable me to utilize my

leadership and communication skills. Self-starter. Self motivated. Quality

minded. Exceptional organizational skills. Interfacing with all levels of

management.

Work Experience:

Customer Service

[pic]Personal Appraisal Service -

Fairfield, OH

July 2008 to Present

[pic]Responsible for scheduling and meeting with insured individuals and

taking photographs and assess the damage to the vehicles. Forwarding the

documentation and photographs to the adjuster to process the insurance

claim.

Quality Control Inspector

Adecco/ Mckesson Pharmaceutical -

Fairfield, OH

September 2009 to April 2010

Perform quality control checks at Mckesson Pharmaceuticals for the H1N1

Vaccine. Duties included verifying correct product, lot numbers, and count

product. Also verified proper pack out procedure per SOP'S and template.

Tested temperature of hard ice and gel packs to ensure quality of product

prior to shipment to the customer.

Filler Operator

Pepsi

Cincinnati, OH .

February 2009 to May 2009

Responsible for operating high speed machinery which dispenses products

into the containers. Responsibilities also included monitoring of the line

to alleviate jams and ensure the quality of the product. Also responsible

for including data input into the computer network system and perform

periodic quality and hourly efficiency checks.

Involvement with daily team meetings and process improvements meetings

while maintaining compliance to FDA GMP practices.

Rack Installer

Ed Loughrea & Associate

March 2007 to February 2009

Responsibilities included traveling to various manufacturing sites within

the US to assemble and disassemble shelving and rack systems.

Material Handler

Promax Automotive

July 2000 to March 2007

Responsible for picking automotive parts for shipment. Also handled packing

duties to ensure accuracy to customers and meeting packing requirements as

defined by the carrier as well as compliance to ISO 9001. Responsibilities

also included a variety of receiving/inventory duties.

Shipping and Receiving Clerk

Reynolds & Reynolds

September 1999 to July 2000

Responsibilities included Customer Service, pulling, and shipping customer

orders. Responsibilities also included Inventory Control.

Production and Manufacturing Associate

H. B. Fuller

December 1998 to September 1999

Responsibilities included producing and testing batches of glue to ensure

the quality and viscosity of the product. Preparing product for shipment.

Trained in ISO 9000 & 9001. Involved in production meetings to improve

processing and controls and inventory.

Customer Service Representative and Production

Cincinnati Sub Zero

January 1996 to December 1998

- Entered customer orders for parts and repairs on medical products into

Visual

computer network system.

- Received certification in GMP training, ISO 9001 and E.S.D (Electronic

Discharge)

Technology. Experienced forklift operator.

Customer Service, Shipping and Receiving Clerk

Central Pool Supply

April 1995 to October 1995

Responsible for interfacing with customers, pulling and shipping orders as

well as performing Inventory Control. Knowledge of U.P.S. and R.D. delivery

procedures. Experienced forklift operator.

Customer Service, Shipping and Receiving Clerk

Kirsch Company

September 1979 to April 1995

Assured items received and shipments met handling and packaging

requirements designated by company, customer and carrier. Responsible for

interfacing with customers, Inventory Control-Cycle counts and knowledge of

U.P.S. delivery procedures. Experienced Forklift operator.

Education

College Preparatory

Roger Bacon High School

1975 to 1979

Additional Information

Through various positions I have received training on FDA/GMP, ISO 9000,

ISO 9001 requirements. I have also held lead positions and have over twenty

years of experience operating the following types of handling equipment.

Equipment includes; Forklift, Sit Down, Reach Truck, Order Picker, and

Walkies. I have interfaced with all levels of management and have an

extensive manufacturing background.

COMPUTER SKILLS: Microsoft Word, Excel, and Visual.

References supplied upon request.

Contact this candidate