Customer Service Sales

LISA M. CAROTENUTO

**** ********* *** *****, **** 44134 440-***-****

abn2al@r.postjobfree.com

EMPLOYMENT OBJECTIVE

To secure a challenging and rewarding position with growth potential that

will utilize my experience and education.

EXPERIENCE

Sales Banking Specialist, Huntington Bank, Broadview Hts, Ohio (June 2012-

Present)

. Deliver excellent customer service and develop strong customer

relationships while cross-selling

. Surpass sales goals by uncovering and meeting the financial needs of

customers, prospects, and businesses

. Provide financial solutions using proactive, consultative sales skills

to market bank products and services

. Open new accounts, generate loans, sell and refer specialty products

and resolve customer inquiries with a high performing team.

Teller Banking Representative I, PNC Bank, Parma, Ohio (November 2009-June

2012)

. Represent PNC Bank daily with friendly and direct customer service to

fulfill client's needs

. Diffuse difficult customer situations with a quality outcome

. Consistently achieve top ratings in customer service by implementing

PNC'S guidelines

. Develop excellent rapport with customer that fosters cross-selling

(i.e. credit cards, investments, merchant services, etc)

. Managed ATM

o Reconcile 100k daily

o Processed deposits to proper accounts

o Prepare weekly financial reports for Branch Manager

. Notary

Assistant Manager, American Eagle, Beachwood, Ohio (May 2008 - November

2009)

. Recruited associate and management level talent through networking,

maintained staff work schedules

. Responsible for entire interview/hiring process and administered

performance feedback to hourly associates

. Conducted new hire orientation presentations and staff meetings to roll-

out seasonal merchandising campaigns

. Forecasted and established on-board plan to maintain appropriate

staffing levels for season

. Assessed business performance by analyzing trends and implementing

strategies to meet business plans

. Executed store inventories quarterly

. Promoted a positive team environment focusing on customer service and

brand awareness to achieve sales goals

Sales Leader, Express, Parma, Ohio (June 2005 - May 2008)

. Facilitated a team environment that motivated sales associates to

effectively exceed all sales and profitability goals

. Ensured adherence of staff members to all retail policies and

procedures

. Trained,educated and motivated staff to achieve management goals

. Created an environment focused on customer service and brand awareness

to achieve sales goals

. Analyzed various business reports to understand trend and maximize

store goal opportunities

. Inventory: maintained proper controls and compliance standards for

shrink control

. Responsible for opening/closing routines of store

Personal Attributes

. Excellent mentoring and supervisory skills

. Ability to work well with all personalities

. Excellent at fostering teamwork, dependable

. Service, goal and growth oriented

. Excellent critical thinking and judgment skills

. Work product is accurate, thorough and timely

EDUCATION

University of Toledo: 2001-2004 Business

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