Customer Service Manager

Anna Rigitano

** ********** ******

Toronto, Ontario

M6N 4N2

Phone:416-***-****

Email: abn282@r.postjobfree.com

A mature professional with extensive knowledge and experience in

customer service. A client-oriented person who possesses excellent problem

solving, organizational, and communication skills. A team leader and team

player who also adapts to new environments.

EXPERIENCE

March 2010 - Present

Mortgage Edge

Mortgage Agent

. Successfully completed the Ontario Mortgage Agent License Course

through CAAMP February 2010. I am responsible for assessing clients'

financial and personal circumstances, credit history and

affordability. My responsibilities extend to help the clients' needs

and services regarding refinance and purchasing a mortgage.

August 1999 - January 2010

McCague, Peacock, Borlack, McInnis & Lloyd

Senior Collector

. Independently responsible for the collection of all outstanding

accounts for this mid - size law firm which consisted of 8 partners

and 45 associates. Maintained records and provided the senior

partners and individual lawyers with the status of the overdue

accounts. I regularly addressed clients by telephone in attempt to

determine reason for overdue payment. I would contact clients to

negotiate payment in full, receive post dated checks, and set up

monthly payments by obtaining a settlement agreement. Duties were not

limited to assisting with the ongoing training of employees in

relation to the collections department. I utilized my problem solving

skills and communicational skills in order to reach monthly quotas

and maintain positive relations between existing clients and the

establishment.

August 1995 - 1998

Royal Woods Lincoln Mercury

Customer Service

. Corresponded with all customers purchasing a vehicle to enquire as to

their satisfaction. Front line customer service in a high volume car

dealership. I was responsible for determining the nature of the

problem they are experiencing with their vehicle. I responded to

complaints and resolve customer disputes not only with regard to the

dealership, but with Ford Canada.

February 1994 - 1998

Roxon Medi - Tech Ltd.

Office Manager

. Primarily responsible for the work scheduling for seven full-time

sales staff, I maintained the office inventory, supplies, payroll,

and all the office records. I also directly supervised the part-time

staff.

January 1989 - 1994

Armando's Fine Dining Restaurant

Owner

. Owned and operated this Italian restaurant and catered large events

such as weddings, and corporate functions.

EDUCATION

. Marvel Beauty School, Toronto, Hair Stylist Course

. 1980-1982 George Brown College, Toronto, Bookkeeping/Administrator

Course

. 1976-1980 Central High School of Commerce O.S.S.G.D.

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