Customer Service Sales
Resume:
Kenneth Sandy
Washington DC ****9
abn256@r.postjobfree.com
Objective:
To obtain a highly visible position within a dynamic organization where my
acquired skills through work and education will be fully utilized.
Career Summary:
Accomplished Business Development, Senior Recruiter. Bringing 10 years of
Business Development, both inside and outside sales, historic numbers of
new hires, and multiple years of finance and contract negotiations. Well
versed in implementing creative strategies for marketing, relationship
building and contributing to the vision and mission of the organizations I
have represented. All areas of billing, receivables and payables.
Redefines tenacity in customer retention and satisfaction.
Areas of Knowledge:
. IP Law Firms, Research and Development ( Skilled Nursing, Long
Term Care industry
. Assisted Living Communities ( Relationship development and building
strong partnerships and continuity in relations with many areas of
business.
. Social networking fueling business development.
. Contract Negotiations and all areas of staffing that impact
contribution to bottom line
Education:
2012- Present Business Management - Averett University (10 classes left)
2010-2012 Business Management - University of Richmond
2001-2003 Business Management - Strayer University
1992-1994 Business Management/Finance - Virginia Commonwealth
University
EMPLOYMENT:
06/2012 - Present DPS Files, Inc.
A 5 million, for profit, privately held Patent and
Trademark Procurement Document Delivery, Information
Technology Company focused on designing partnerships with
IP Law Firms, Large Corporations with IP Counsel, Research
and Development companies that are heavily involved with
patenting and trademarking products for innovation and
growth.
Business Development Manager (06/2012- Present)
Summary
Proactively drive sales growth and profitability in all business segments
for the company. Provide Leadership and strategic direction to all sales
and production personnel that represent not only the Company interest, but
also the voice of our customers.
Promote and advocate the Company vision, mission and values, as well as
overall philosophy of legendary customer service and operational
excellence. Collaborate with owner to further Company goals, strategic
initiatives, and ongoing projects.
TASKS:
.Review daily performance and activity reports to measure productivity and
goal achievement and to determine areas needing program improvement.
.Establish and implement departmental policies, goals, objectives, and
procedures.
.Develop, implement, track and report critical business metrics that will
provide an accurate assessment of operations, including customer
satisfaction, quality, efficiency and cost.
.Develop, implement track and report the critical business metrics that
will provide an accurate assessment of financial/strategic effectiveness,
including growth and productivity.
.Evaluate the marketplace for new business opportunities and develop and
execute strategies to grow revenues and relationships.
.Play an active leadership role within the organization. Promote a culture
of success, pride, performance, discipline and creativity.
GOALS;
Grow company net profit by meeting needs of customers through leadership,
design, implementation and follow-up of strategies that will increase the
region's net profit and return on total assets (ROTA).
One of the primary goals is to increase sales effectiveness through
developing business skills of Account managers, Monitor productivity,
effectiveness, execution and follow-up of all personnel.
Ensure that team is focused on execution and follow-up of sales growth and
profit plans with a focus on process improvement and operational
excellence.
8/2008 - 06/2012 Rehab Management, Inc, Richmond Virginia
A $15 million, for profit, privately held contract rehab
provider/partner with relationships in 50 facilities
throughout VA, MD, and NC.
Director Business Development (1/2010 - Present)
. Responsible for sales / business development and maintaining
relationships within the long-term care community.
. Responsible for identifying areas of potential business through many
community/social events.
. Responsible for working together with Vice President of Business
Development in coordinating sales, business development, and marketing
efforts. This includes designing / developing new marketing materials as
required assisting our long-term care clients with their census
development objectives.
. Analyze costs and return on investments with advertising and marketing
campaigns.
. Attend trade association shows and conferences as necessary to promote
RMI's services and products.
. Closed a 4 SNF chain, Large Extended Care facility of major hospital and
multiple ALF's in first year of Business Development role.
Senior Recruiter (8/2008 - Present)
. Responsible for recruiting candidates through corporate/home based
recruitment, employee referrals, advertisement, web applications, cold-
call leads, shows, off-site job fairs, licensure lists, etc.
. Manage full cycle recruiting efforts including interviewing, coordination
of clinical, on-site and managerial interviews, reference checking,
offers, placement and retention.
. Finalize hiring process to include negotiating salary and contractual
issues, assisting with documentation to complete the applicant's
administrative records and licensure issues, and assisting candidates
with relocation and information about geographic area of job position.
. Maintain candidate and personal database.
. Complete follow-up process regarding requests for information,
preparation of follow-up letters, and PRN packets.
. Maintain file of qualified therapists for future consideration.
. Create and manage mass-direct mailings as needed for recruiting purposes.
. Maintain mailing list by deletion of adverse candidates, address changes,
etc.
. Plan and implement marketing campaigns to keep abreast of the latest
techniques and most effective means of prospecting for new candidates.
. Write, update and place all advertising campaigns on voice mail,
Internet, newspaper, etc.
. Plan and participate in job fairs, trade shows, recruiting shows, wine
and cheese gatherings, college recruitment activities etc. to prospect
for potential candidates.
. Establish and maintain contact with selected employers, colleges and
universities, agencies, community organizations, associations, potential
employees and the general public to increase awareness of the company and
its services.
. Take 100% accountability for the retention of placed candidates for the
first 90 days of employment.
. Negotiate temp staffing agreements and fill assignments with qualified
candidates.
. Responsible for preparing daily recruiting reports with current status
of all new and potential candidates in the interviewing process.
. Participate in weekly recruiting meetings to strategize on hard to
fill positions and prepare written plan of actions.
. Prepare, submit, and analyze monthly management reports for PT, OT and
SLP placements related to length of time from job order to placement,
number of weeks without staff, number of candidates placed each month
and the timeframe and demographics of the placements.
. Contribute and participate in weekly training meetings. Assist the
Assistant Recruiters with plans of action, training and mentorship.
Assist the HR/Marketing Associate with guidance and training.
2006-2008 Director of Member Services/Sr. Trades Analyst/Marketing -
TradeToTravel
Brought revenue stream from 20,000 monthly to highs of 50,000 on
executive travel
Recruited all travel customer service reps based on the professional
needs.
2005- Business Development/Recruiter - Domestic Uniform
2006 Strengthened reputation and relations with existing customer base
thus increasing revenue
Sought, screened and attracted all talent into the sales force.
2002-2004 Marketing/Business Development - Advanced Patent Services/Owner
Secured large Intellectual Property accounts such as Caterpillar,
Welsh Bello, Chrysler
2001-2002 Inside Sales - Woolcott
Secured several large law firm client base for document delivery on
patent/trademark documentation.
2000-2001 Finance/Member Services - Derwent Information
1998-1999 Sr. Member Relations - The Equitable
1996-1997 Sr. Customer Service Rep - CIGNA Healthcare
1994-1995 Customer Svc/Billing/Dispatch - Averitt Express
Additional Knowledge Areas
. IOP - Intellectual Property association
. PANV- Paralegal Association of NOVA
. HFAM Health Facilities Association of Maryland
. VHCA Member - multiple committees
. Multiple tracking software programs; ACT Software / PC Recruiter Software
/ Bullhorn
. Maintain all areas of Applicant Tracking System
. Star 12 Management Skills Webinars
. AMA Principles of Selling
. AMA Social Media
References available upon request
Contact this candidate