Customer Service Nurse Practitioner

Tara Greaves

* ******* ***** ****, *******, MA 02571

Home: 508-***-**** - Cell: 508-***-**** : ********@*****.***

Career Overview

Committed and motivated Secretary with exceptional customer-relation and decision-making skills. Strong work ethic,

professional demeanor, and great initiative.

Skill Highlights

• Knowledgeable in medical office

• Attention to detail

• Administrative operations

• Staff motivation

• Employee training and development

• Insurance processing

• Medical Filing and data archiving

• Patient charting

• Health insurance processing

• HIPAA compliance

• Insurance eligibility verification

• OSHA compliance

• Patient scheduling

• EMR (Electronic Medical Records)

• Telephone Skills

• Schedule management

Core Accomplishments

• Greet, check in/out patients and made them feel welcome and comfortable.

• Answered questions/concerns in timely fashion.

• Collaborated with staff/doctor's to ensure smooth workflow and efficient organization operations.

• Accountable operations of busy office, including scheduling Hospice and Home Health Care.

• Responsible for training all new employees to ensure continued quality of customer service.

• Managed daily schedules of PCP's, Nurse Practitioner and Physician Assistant's

• Boarding of new employees by scheduling training, answering questions and processing paperwork.

• Processes insurance eligibility/insurance referrals.

Professional Experience

Receptionist/Secretary

February 2002 to October 2012

PMG Physician Associates – Plymouth/Halifax, MA

Managed incoming and outgoing calls for busy medical office. Scheduled and confirmed appointments for physicians.

Assisted in all areas of administrative work including data entry, receptionist duties. Composed and drafted all outgoing

correspondence and reports for medical providers. Located, and pulled medical records for appointments and

incomplete patient charts. Trained incoming new employees. Checked patients in and out, scheduled appropriate

testing/procedures/surgeries. Managed schedule for all medical providers. Verified eligibility of patient's insurance.

Confirmed upcoming appointments. Relayed information/messages/test results to patient from provider.

Contact this candidate