Customer Service Medical

JACQUELINE JACQUES BUCHANAN

**** ******* *****

South Bend, IN46601

574-***-**** Home/Cell

PROFESSIONAL SUMMARY

A highly motivated and versatile individual with excellent organizational and analytic skills. With a strong work ethic and a positive attitude, operates effectively in leadership roles and as a team member. Readily accepts new and additional responsibilities; learns quickly and applies new skills to improve quality and efficiency in the workplace.

EDUCATION

Ivy Tech Community College, South Bend, IN

Associate of Nursing, August 2013

US Army Medical Department Center & School, Ft. Sam Houston, TX- June 2008

Nationally Registered Emergency Medical Technician 2008

COMPUTER KNOWLEDGE

Windows, Microsoft Office Word, Microsoft Office Outlook, Microsoft Office Excel, Microsoft Office Publisher, Microsoft Office PowerPoint.

PROFESSIONAL EXPERIENCE

2012- 2013(temporary assignment) Delaware State University Dept. Of Public Safety, Dover, DE - Dispatcher

Perform crime analysis, dispatch appropriate calls for service to available units. Answer multi-line telephone systems for the emergency and non-emergency situations. CAD system operator, Monitors and operates fire and security alarms computer systems, video surveillance equipment, for the campus, assists facilities in restoring system malfunctions.

2011-2012 Kmart Retail Store, Mishawaka, IN- Sales Associate

Assisted customers in locating specific items and assisted in other areas of the store, such as clean-up, shelf stocking, or keeping merchandise displayed in an orderly manner. As a trainer I equipped new cashiers with the proper techniques of optimal customer service, integrity, precision and team work. As a part of training personnel I was delegated to provide new sale associates with loss prevention awareness techniques and informed them of the proper protocols to notify loss prevention personnel. My duties of cashiering consisted of properly maintaining and balancing finances in various forms of tender and the integrity of the store front.

2006- 2011 United States Army Reserve- Honorable Discharge

Worked together with Officers to achieve mission success even in the harshest of conditions globally. I lived the Seven Core Army Values every day on the job and off: Loyalty, Duty, Respect, Selfless Service, Honor, Integrity and Personal Courage. I've received the following accolades: National Defense Service Medal, Global War on Terrorism Service Medal, and Army Service Ribbon. By opting to certify and become a Physical Combative instructor I gained promotion for excellent soldier conduct. Throughout basic training I excelled in Drill and Ceremony, Land Navigation, marksmanship I qualified as a sharp shooter, and successfully completed several character building courses which greatly displayed strength in my attention to detail. I am skilled and proficient in use of various military communications equipment and the phonetic alphabet. This allows me to pronounce and understand the use of critical combinations of letters and numbers to successfully transmit and receive voice messages; either by radio or telephone regardless of potential difficulties due to various native languages or the presence of transmission static.

2011-2012- Sanctuary at St. Paul's South Bend, IN- Dietary Aide

Duties included providing customer service to residence and employees. Preparing meals based on specific guidelines in a professional and proficient manner. Skilled in buffet style dining and personal preparation in private settings such as bistro or small café.

2008- 2009 Walter Reed Army Medical Center, Washington, D.C. - Health Care Specialist 68W

Duties included Selection and assignment of the most appropriate type of response resources, triage, monitoring potential AED removal alerts, and personal safety alarms. As a part of the Emergency Medical Technician curriculum I received training in dispatching which consisted of properly identifying the call information including the location and telephone number of the caller, the location of the patient, the general nature of the problem, and any special circumstance. I am proficient in triage of incoming calls, providing expert systematized caller interrogation, using the script provided by the emergency medical dispatch system, in order to determine the likely severity of the patient's illness or injury, so that the most appropriate type of response resource may be expedited. In the event of a panic-stricken caller I am skilled in interpersonal and crisis management skills to sort through these distractions, taking control of the conversation, calming the caller, and extracting the necessary information. As an EMT-B at WRAMC I assisted with outpatient and inpatient care and treatment. My daily duties consisted of interviewing patients and record their medical histories, keeping health records and clinical files up-to-date, give shots and medicines to patients. Also, I Prepared patients, operating rooms, equipment and supplies for surgery.

Contact this candidate