Customer Service Manager

Cara Holleman

SUMMARY OF QUALIFICATIONS

Highly motivated and results-oriented professional with outstanding

leadership, oral and communication skills. Strong background in accounting,

customer service, transportation, and administrative (clerical) positions.

Solid track record of consistently meeting and surpassing company goals and

objectives.

EXPERIENCE

Nickey Logistics, LLC - Memphis, TN 2010 - 2012

Broker Operations Manager

* Selling and booking loads to different trucking companies throughout US

for brokers.

* Scheduling & pricing LTL freight for our customers.

* Accounts Payable/Accounts Receivable

* Handled a huge customer account that dealt with sending daily reports to

and quoting them daily on all freight.

Fullen Transportation- Memphis, TN 2007-2010

Dispatcher/Logistics Coordinator

* Selling and booking loads to different trucking companies throughout US

for brokers.

* Making sure the trucking companies have the required insurance.

* Making sure all the loads have been picked up & delivered everyday.

* Sending out new load lists throughout the day to various trucking

companies.

Gulf Rice Arkansas, LLC- West Memphis, AR 2005-2007

Plant Accountant/Payroll Supervisor

. Calculates and prepares reimbursement billings and tracks receivables;

reconciles monthly accounts receivable.

. Prepares journal entries and reconciles general ledger and subsidiary

accounts; prepares monthly financial statements, including distributing

monthly revenue and expenditure reports to departments.

ServiceMaster- Cordova, TN 2003-2005

Office Manager

. Supervises personnel which typically include recommendations for hiring,

firing, performance evaluation, training, work allocation, and problem

resolution.

. Manages daily administrative operations of a department including

establishing work priorities; assists in resolving problems related to the

day-to-day operations of the unit.

. Reviews, reconciles, and evaluates monthly ledgers, budgets, and

financial reporting system reports for unit accounts; assists with fiscal

planning, development, and management of annual budgets.

Memphis Wrecking- Memphis, TN 2002-2003

Inventory Control Analyst

. Establish cycle count control, analysis min and max quantity levels are

correct.

EDUCATION

1999-2001 Mid-South Community College West Memphis, AR

. Major: Business Management 32 Semester Hours

1998-1999 Hughes High School Hughes, AR (Diploma)

SKILLS

MS Word, Excel, Publisher, Outlook, QuickBooks Pro, Water & Fire

Restoration Estimator Certified, Xactimate Classes, Keypoint, Dr Dispatch,

ACT database, TruckWin, Type 80 WPM

West Memphis, AR 72301

Phone: 901-***-****

Email: ****.********@*****.***

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