Sales Representative

Ronald I. Milstein - **** Verdmont Lane - Wellington, Florida, 33414

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Mobile Phone: 561-***-**** - Home Phone: 561. 642. 4732 - Email: abn1nx@r.postjobfree.com

Career Objective

To be able to apply over 25 years of Inbound/Outbound Telemarketing and Sales Experience within

the Insurance & Financial Sales fields, Banking, Customer Service along with Individual & Team

Performance Skills substantially increasing Company Profits.

Education

Bachelor's Degree - Pennsylvania State University - 1976

Business Logistics & Transportation Management

Graduated Pennsylvania State University with a Bachelor's Degree in Business Logistics and

Transportation Management. Accepted a Telemarketing Insurance sales position with Colonial Penn

Group in the Property & Casualty Department.offering Automobile Insurance on a national basis.

Worked in the Call Center as a Telemarketing Sales Representative offering Automobile Insurance.

Achieved Top Sales for 7 of 8 Consecutive Quarters. Promoted to the Financial Sales & Services

Department and passed the NASD Securities Dealer Series 6 & Series 63 Licensing Examination.

Achieved Top Sales offering Tax-Free Municipal Bonds, Unit Investment Trusts, Mutual Funds along

with Fixed & Variable Annuities.

Work Experience

From January 2011 to June 2012

Sales Representative - Innovative Healthcare Systems - Royal Palm Beach, Florida

Medical Equipment Sales

Description/Duties

Medical Equipment Sales to Physicians within their local communities on a National Basis. Targeted

Neurologists, Orthopedic Surgeons, Pain Management, Internal Medicine, ENT's and Family Practice

doctors.

Contacted small to medium size Physician Practices by Phone,Fax, Email & Direct Mail offering

Company Products along with detailed explanations of features & benefits to Practices interested in

increasing profits and substantially increasing their current patient base by adding Diagnostic Medical

Equipment and personalized services such as Marketing, Installation & Training.

From January 2007 to February 2009

Sales Representative - Intercontinental Warranty Services - Deerfield Beach, FL

Extended Warranty Sales

Description/Duties

Extended Warranty Vehicles Sales predominantly to Credit Union Members on a National basis.

Inbound/Outbound Telemarketing Sales offering Real-Time Extended Warranty Quotations for New

and Used Vehicles to Credit Union Members and to the General Public including additional information

regarding Policy Coverage, Explanation of Benefits, Deductibles, along with available Vehicle Service

Repair Facilities & Locations and Mechanical Breakdown Emergency Policy and Procedures.

Utilized organizational, communications and time management skills along with excellent sales abilities

producing over 50 Warranties/month on average meeting and often exceeding Company Standards.

From March 2004 to February 2006

Admissions Advisor - Kaplan University - Boca Raton Call Center - Boca Raton, FL

Description/Duties

Assisted potential students with the entire Enrollment Process including initial Application, Government

Financial Assistance along with Individual course overviews and Curriculum Recommendations.

From September 1997 to February 2004

Sales Representative - MBNA America - Boca Raton Call Center - Boca Raton, FL

Account Management

Description/Duties

Worked for MBNA America in their Call Center in Boca Raton, Florida as a Credit Card Account Manager

receiving Inbound calls assisting MBNA Credit Card Client base with Credit Card Activation, Opening New

Accounts, Credit Card Declines and provided detailed explanation of Current Merchant Charges and

Statement Charges, Bank Fees along with other Credit Card and Lines of Credit related issues.

Exceptional ability in cross-selling MBNA Bank Related Products such as offering quotations for

Automobile Insurance, Accidental Death & Dismemberment, Credit Life Insurance, Credit Card

Protection and Identity Theft Protection.

Promoted to Senior Account Manager and was selected to join a specialty team of Account Liaison's

handling exceptionally difficult calls at Local Banks (POS) dealing directly with Branch Managers working

together to resolve Customer Credit Card Issues and Complaints. Averaged between 80 to 130 Calls per

Day resolving Late Charge issues, Over-the-Limit Fees, Cash Advance Fees and other bank related fees

& services. Additional duties include processing calls regarding Lost or Stolen Credit Cards, Credit Card

Fraud Issues, Credit Line Increase requests and Credit Card Consolidation requests.

Current Licensing - State of Florida

Passed FL 2044 Personal Lines Property & Casualty Exam - October 2012

Passed FL 215 Life/Health & Variable Annuities Exam - November 2012

References

Jacqueline A. Aterno RPH

Retail Pharmacist

Publix Super Markets, Inc.

Phone: 561-***-****

Email: abn1nx@r.postjobfree.com

Bonnie R. Cruz

Administrative Assistant

City of Port St. Lucie

Phone: 772-***-****

Email: abn1nx@r.postjobfree.com

Contact this candidate