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Project Manager Customer Service

Location:
Minneapolis, MN, 55417
Posted:
January 22, 2013

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Resume:

John Kolze

Minneapolis, Minnesota, USA

+612-***-**** or +234-***-****-587 (Nigeria)

E-mail: abn1lp@r.postjobfree.com

WORK HISTORY

Major ISP providing Data and internet services via VSAT, Wireless, and Fiber

• January 2011 –

• Senior Project Manager for new ICT Park, Kano, Nigeria and New Teleport, Lagos, Nigeria, Facilities Management,Sales

• Responsibilities

-Manage project Budgets/implementation, create project plans, Vendors management including developing request for quotes, quote evaluation and negotiations (Procurement process). Verify project Purchase orders (including, Manage PO. Payments), design, implementation and acceptance testing procedures. Conduct Customer Meetings and presentations; manage electronic document management system process’s and fulfillment (EDMS)

- ERP software Sage Pastel/Evolution used for Procurement, Suppliers, Accounts payable/payments, contracts

- Single point contact with customer and vendors, management of vendors

- Ensure project is technically completed as engineered

-Manage Facilities including management of the contractors doing the civil construction of facilities, EMS documentation, and implementation

Open Range Communications/Alvarion Project (Contractor)

• June 2010 – December 2010

• RF/Wi-Max Lead Field Engineer,

• Responsibilities

. Install Commission, Integrate Alvarion Wimax, Microwave, routers and power for Open Range Communications in the 19 states for rural 4G

.Wimax, turnkey projects beginning to end and customer acceptance with no quality items, troubleshoot with Alvarion Wimax issues, drive test the markets for RF engineering

.Supervise Tower crews quality, workmanship, work with them in EM (Electro Magnetic) (for RF interference) surveys and pathing of Microwave hops with Harris Radios (IDUs)

.Bit Error Rate Testing Microwave hops for Alvarion Wi-Max Backhaul microwave access

.Built supporting training documentation for Field Engineers to correctly install Wimax equipment.

.Working toward Knowledge in Wi-Max to implement in other countries

.Work with Telecom for T-1 connectivity and verification of T-1 Circuits to Cisco routers

ICT-Auction AS

• Oct. 2009 – June 2010

• Technical Manager and Local Manager - West Africa

• Responsibilities

. Prospecting and building relationships buyers and sellers of telecoms equipment in West Africa

. Technical documentation and surveys of customer’s equipment, especially RF antennas, towers and BTS’s

. Equipment includes: Cisco Routers, Siemens GSM BTS and BSC eq., Towers, Transformers, and Power Plants. Manage asset recovery project

Wireless Workforce

• Sept. 2009 – Oct. 2009

• Clearwire Wi-Max Field Engineer / Technician

• Responsibilities

.Learn and apply training on Wi-Max equipment:

(Motorola BCU 1 and 2) Wi-Max Base Control unit,-Over air-MGT, Valere J Series Power supply MGT, Ceterus (Overture Networks)

.Carrier Grade Access Aggregation Device for transport T_1 and Ethernet, Asentria Site Boss, 570 (Remote Site MGR), Cienna,Lightning Edge Le-311v

.Trained by Clearwire, on the above equipment

.Trained on Motorola BCU 1

.Provisioned both the Motorola BCU1 and 2 Wi-Max Equipment

.Trained on Ceterus by Kevin Smith, Ceterus-Overture Networks Customer service rep.

.Field provision Motorola BCU 1 and trouble shoot with Motorola SSE

Impasse Technologies LTD

• (September 2007 - August 2008 ; May 2009 – August 2009)

• Business Development Consultant

• Responsibilities

.On going engineering business development of companies in Nigeria which include the following business areas: Banks, wireless communications, Oil and Gas, large corporations, Nigerian government (State/local/federal), foreign governments, rural solar power electricity. This is for energy and telecoms solutions in Nigeria.

Samsung Phones

• (Sept. 2008 – March 2009)

• Telecoms Account Manager

• Responsibilities

.Establish relationship based sales with Western African country telecom operators

.Manage and give presentations of handsets and marketing support offered to customers senior management, device testing department, marketing and purchasing department

.Direct the development of all promotional, sales and marketing material for customers

.Introduce and present new product for possible sale and get feedback from customers about their interest in these handsets

.Explore opportunities for sales

.Manage accounts and sales to customers from the time of Proforma invoice including ship dates, logistics, payments and delivery

.Negotiate price for handsets and terms such as letter of credit, quantity, customization, delivery

.Work with Samsung engineers on CDMA and GSM phone testing issues internally and with customer acceptance engineers

.Load new updates software and binary loads to test phones being evaluated by customers

.Work though all technical issues with the customer handset testing team

Phase 3

• (Jan. 2008 – March 2008)

• Technical Head of Phase 3 DWDM (Dense Wavelength Division Multiplexing) Network

• Responsibilities

.Manage staff on DWDM fiber projects in Western Nigeria

Nera

• (June – August 20

• Quality Auditor Consultant, RF Transmission

• Responsibilities

.Supervise Audits sites for largest CDMA WLL service provider in Lagos, Nigeria and interfaced with CDMA customers Field engineers in the Quality Audit surveying of 113 Cell sites, doing a physical and software inspection according to Nera engineering standards and industry best practices along with creating a digital picture library of the sites, equipment, grounding network and antennae’s.

.Audits were detailed Quality Audit reports for all 113 sites and reporting back to Nera MGT and the customer enabling Nera to make the argument for a maintenance contract is needed to maintain all site Microwave transmission networks according to Nera and industry standards.

.Reports observed and reported back technical issues and potential solutions.

Extensive interaction with customer senior management and project Managers resolving issues as they came up

Document all recommendations based on site surveys

Interkel Networks

• (March – May 2007)

• Network Maintenance and start-up Consultant for Large GSM Operator

• Responsibilities

.Consultant for Maintenance of Wireless Cell Sites and Power (start –up):

.Building work Process’s, process mapped work flow of business

.Interviewed and analyzed contractors for maintenance of towers,AC/DC power, air Conditioning electrical, alarms, civil maintenance check

.list for maintenance of 22-40 KVA generators, AVRs, AMF panels, power switch gear for Maintenance for Large Wireless company 200 + cellular sites, select staff and contractors to provide maintenance service.

.Develop Business Plan and Operational plan

. Built relationship with customer and enabled the successful contract

ICT-Auction

• (August 2006- February 2007)

• Project Manager

• Responsibilities

.Decommission CDMA WLL Network, remove and ship to warehouse in Rotterdam, outside Nigeria

.Complete management from beginning to end, hire, manage workers, coordinate activities, create total inventory of all specifications of equipment, boards, parts for BSC’s and BTS’s using excel spreadsheets, also get quotes from crate builders

.Create and manage a budget.

Nortel

• (May – July 2006)

• CDMA Program Director / Project Manager

• Responsibilities

. Manage entire project activities

.Initiated weekly meetings with customer CTO and Vice President on Project progress and issues to resolve.

.Managed and gathered information on presales, post sales and marketing in Nortel to prepare and coordinate communication of all future projects and future engineering solutions. Further detailing out ability to manage the KPIs of service delivery to our customer.

.Ownership of KPI metrics and reporting to senior management, internal and external customer.

.Prepared detailed weekly service delivery reports with input from technical support engineering on network performance issues relating to system capacity, RF Call performance to Senior Nortel management and to the customer.

VAS

• (Feb. – April 2006)

• Technical Consultant

• Responsibilities

.Supervise installation of N-Soft Switch for Voice over IP services and Value Added Services, also power

.Consulted in building Process flow maps of all departments

Reltel

• (2003 – 2005)

• CDMA BSM/BSC Manager, Manager of Core Access of Network

• Responsibilities

.Managed and hands on standards based install, maintain and repair of Nortel BSM (Sun Solaris Unix), BSC, BTS, MTX CDMA equipment,also Ericsson and Huawei when installed

.Managed the Core Network Performance and taught engineers how to repair faults in above equipment

Maintained as needed DMS-100 Switch, Rf Transmission, Juniper, Cisco routers, data services, Microwave Transmission troubleshooting and repair

.Trained engineers on core network in Lagos, Onitsha, Port Harcourt, and Ibadan

.Drive testing Data Mobility operating Ericsson TEMs drive test diagnostic monitoring Software (test hand offs sector to sector and between cell sites and data through put)

. Extensive Testing of T-1-E1 circuits for connectivity with microwave hops to cell sites and BSC and Bit Error testing and integration for 80 wireless Cell Sites

NORTEL NETWORKS

• (1997 – 2003)

• Senior Network Field Engineer, Site Manager, Project Management

• Responsibilities

.Supervise and hands on installation, commissioning and integration of Nortel CDMA BTS, BSC, BSM MTX, Power, ATMs equipment and software, for Sprint across US, Australia and Nigeria

.Install and commission Broadband point to multipoint systems in Philippines, Singapore, and Hong Kong

.Project managed projects as needed

.BTS RF testing with Spectrum analyzer

.Extensive installation, testing, troubleshooting, integration and repair of Wireless Core networks, which included testing T-1s and E-1s circuits for all access communications via microwave hops and using Bit rate error testers for access from cell sites to Base Station Controller in Central Office.

Emerson

• (1988 – 1997)

• Senior Field Engineer, Site Manager, Project Management, Internal Re-Engineering Consultant

• Responsibilities

.Supervise and hands on work of all standards based installation, commissioning and integration of Power Projects, including complete very large Verizon (NYC) power plant new installation, transition of “hot” power plants and removal of 50+ year power plants, Supervise and install new alarm systems for AT&T

Field Engineering: Respond to service requests from customers (hospitals, universities, and enterprise sites) and repair Power Equipment

.Project Management: Management of Site managers and power projects in Verizon territories also special project in India supervising construction and installation of a custom built ISO container for a cell sites.

.Internal Reengineering Consultant on Power EF&I business: For One year internal consultant working with Accenture consultants and internal team to Process map and reengineer the Entire Power Services Company in North Ridgeville, Ohio)

.All projects used existing Bell Operating Standards in implementation of building power plants (ie: Verizon, Bell South, Southern New England Telephone and AT&T for complete Central office installations)

QUALITY CONTROL SERVICES

• (1986 – 1988)

• Fiber Optic Network Field Engineer, Integration

• Responsibilities

. Central Office plant I&C (Install, commission, integration, Customer final acceptance testing) Fujitsu, Rockwell Collins Fiber Optic systems across America for Bell South, Verizon, MCI (includes complete frame, shelves, cables, power, fiber, alarms installation and fiber testing with set up of software and light transmit levels)

.All projects used existing Bell Operating Standards in implementation of building power plants (i.e.: Verizon, Bell South, and AT&T for complete Central office installations)

.Extensive testing and completion of Fiber networks using Bit error rate testing Equipment ( BER Testers: T-Berd and others) and Optical Testers such as Light power meters, Optical time Reflectometer.

CDI

• (1985 – 1986)

• Fiber Optic splicer and OTDR operator

• Responsibilities

.Fiber Optic Splicing using Siecor and Fujikura fusion slicers installing at the standards based link budget

.Built fiber splice enclosures, troubleshoot broken fiber and repair

.Operate the OTDR to measure sure splice loss and find location of cut fiber for repair working on MCI’s national fiber backbone projects across America

.Test end to end Fiber routes from Repeater site to site also to Central office across entire states

EDUCATION

Wright State University, Dayton, Ohio

Bachelor of Arts, Urban Studies, Concentration in Public Administration (Management and City Management)

D. Russell Lee Vocational School, Hamilton, Ohio – Electronics

PROFESSIONAL DEVELOPMENT

Alvarion

.Outdoor 4G Wimax, commission and test

.Harris RF backbone radios, install, commission, Link test and final ATP testing

.Cisco Router install and test external Internet connectivity of circuits, T-1s

Dragon wave (October 29/30, 2009)

Wi-Max, LTE an 4G Microwave Backhaul

. Trained on Horizontal Compact Modem and Radio (400 Mbps, 6- 38 GHZ Freq., 7-56 MHz Channel Spacing)

Product knowledge, installation, programming, troubleshooting, case studies

.Trained on Horizon Duo Radio and indoor modem (400 – 800 Mbps, 11-28 GHz Freq., 14-56 MHZ Channel

spacing) Product knowledge, installation, programming, troubleshooting, case studies

.Trained on Air Pair Radio (11, 18, 23, 24 GHZ Freq.) Product knowledge, installation, programming,

troubleshooting, case studies

.Training included hands on training and working in field on links troubleshooting

Clearwire

Wi-Max:

.Motorola BCU 1 and 2,

.Valere J Series Power supply,

.Asentria ( Overture Networks) Site Boss 570 (Remote Site MGR)

.Dragonwave Install, commission, troubleshoot All IP based microwave transmission radios, Horizon Compact,

Horizon Dual and Air Pair Radios.

Ericsson

. CDMA 2000 AIR INTERFACE (LZU 108-5719)

. CDMA 2000 RAN PERFORMANCE MANAGEMENT (LZU 108-6121)

. JAMBALA HLR-AC (LZU 108-3827)

. Drive testing BTS network field transmission of data and voice service quality of coverage

NORTEL NETWORKS:

. Passport (ATM) 15,000 Operations and Maintenance

. BSC/BSS Navigation (FS 802)

. Metro Cell Operation and Maintenance (FS 814)

. BSC Operations and Maintenance (FS803)

. CDMA BTS Presentation (FS 185)

. CDMA Product Overview (FS 809)

. Basic Installation (FS 101)

. Project Administration/ Safety Training

. HP (Hewlett-Packard spectrum analyzer)

Huawei

. Acceptance testing for CDMA networks

. Motorola CDMA BTS optimization (BTS 120, Field Engineering for SC9600 BTS (CDMA) (Motorola)

. Channel banks (interface DSX panels, multiplexers, CO frame, cellular power, DSO level switching, time slot

interchange) (NEC, RELTEC)

. Electronics (D. Russell Lee)

. UNIX (Motorola), Local Area Networks (Data-Tech)

. Project management (including time mgt. (Franklin Quest), PC skills (Productivity Point), quoting/layout

(RELTEC), managing priorities (Jesko Associates, Inc.), leadership (Wright State University), reengineering

and process Mapping (Accenture consulting), team building (Development Dimensions International))

. Grounding for Lightning protection (NYNEX, Emerson), safety (Emerson), Customer service (Out Reach

Concepts)

. Emerson certification on Telecoms DC “live” power plant transitions, involving rectifiers, battery’s, inverters,

UPS’s, alarm systems, safety and quality control)

. Computer software including MSWord, EXCEL, (Productivity Point), PowerPoint, FORTRAN (WSU)

. Experience installing/optimizing/maintaining satellite and antennae equipment (TCI) 3COM internet wireless access to PDN

. Productivity Point (Cleveland, Ohio) MSOffice-EXCEL

. Voice over IP and Wireless LOCAL AREA NETWORKS seminars

. NEC (Fairfax, Virginia) Microwave Transport Radio and multiplexer

. DATA-TECH (Clifton, New Jersey) Training in Local Area Networks

. UNIX for Motorola cell sites (PER 010) (MOTOROLA Supercell 9600 BTS CDMA optimization, BTS 120)

. 3-COM IWF (Arlington, VA, 2002)

Project Management Institute (PMI) International and Lagos Member



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