Human Resources Sales
Resume:
FRANCINE CRONIN, SPHR
abn1g1@r.postjobfree.com
SENIOR HUMAN RESOURCES PROFESSIONAL
Senior level manager with more than 10 years broad-based and progressively
responsible experience in Human Resources. Demonstrated ability to drive
change through all levels of the organization, significantly impact
business units and corporate initiatives. Background includes labor and
employee relations, benefits and compensation, staffing, safety, strategic
planning, and performance management in both the public and private sector.
Exceptional communication, consultative and facilitation skills.
o Corporate Staffing and Talent Management - Implemented staffing programs
designed to meet the needs of various business units within a short time
frame and with limited funds. Developed creative solutions to staffing
challenges across the organization's regions and department. Full-cycle
recruiting for all levels of positions from hourly labor, CDL class A&B
truck drivers, full-service maintenance (electrical, plumbing, welding,
carpenters, painters, machinists), clerical, first-line supervisors,
department managers and directors, finance, marketing, engineering
(civil, structural, electrical, architectural), and sales professionals.
o Organizational Design Consultation - Assisted executive team with needs
assessment/definition, resource identification, and process/change
facilitation in organizational design as a result of consolidation of
departments, functions, and operating units. Conducted job analysis and
classification, and performed market wage data surveys to determine
equitable salaries for positions.
o Sales Organization Support - Partnered with multi-site/multi-state sales
team to support department objectives. Managed full-cycle recruiting,
assisted in succession planning, employee training and development for a
sales organization consisting of inside sales, route sales (DSD),
logistics, district managers, senior management.
o HR Policies, Programs and Regulatory Compliance - Authored and
administered human resources policies and procedures including
performance management systems, employee handbooks, drug and alcohol
testing policies (in accordance with DOT regulations), safety programs,
IIP, and management incentive plans. Wrote requests for proposals (RFP,
IFB) and federal grant applications for training funds. Conducted HR
compliance audits, internal investigations, EEOC/DFEH complaints and
answered interrogatories, OFCCP audits. Represented the company in
court ordered mediations, and authorized settlement agreements.
Extensive knowledge or state and federal wage and hour laws and
regulations, managing FMLA, CFRA, PFL, PDL, etc. Ensure compliance with
applicable IWC wage orders.
o Diverse Industry Experience - Manufacturing (durable and non-durable
goods), public sector (County government, local public transit),
design/build/engineering, wholesale/auction sales.
EDUCATION
Bachelor of Science, Psychology, Western Illinois University, Macomb, IL.
Certification - Senior Professional Human Resources
PROFESSIONAL ACCOMPLISHMENTS
Human Resources Consultant, October 2009 to Present
Senior HR professional providing consultation for client companies, in the
areas of HR compliance, training and development, including AB 1825
harassment prevention training. Currently on contract with San Francisco
State University (since April 2011) assisting executive team with needs
assessment/definition, resource identification, and process/change
facilitation in organizational design as a result of consolidation of
departments, functions, and operating units. This process includes, job
analysis/ classification, and market wage data surveys to determine
equitable salaries for positions. Assumed role as Interim Manager, Faculty
and Staff Employment Services to provide unit management and leadership,
assessing staff competencies and training needs in order to establish an HR
generalist model, ensuring excellent customer service to campus
departments/colleges.
C&H Sugar Company, San Francisco Bay Area
Human Resources Manager, February 2008 to September 2009
Senior leadership role managing the entire Human Resources function for a
24/7 manufacturing operation, with responsibility for recruitment,
selection, compensation and benefits administration (workers' comp, health,
dental. Life, AD&D, LTD, 401K), performance management, employee relations,
supervisory training, policy development and interpretation. Management of
HR department staff. Significant responsibility for labor relations,
grievance resolution, arbitrations and contract interpretation.
. Advise staff on interpretation of collective bargaining agreements;
employee discipline and counseling issues; dispute
resolution and employment law. Hear and resolve grievances, conduct
investigations, work with attorneys in preparing arbitrations and
mediations. Work collaboratively with union executive board to lead and
promote positive employee and labor relations toward achieving company
mission and goals. Represented the company in court ordered mediations,
and authorized settlement agreements. Extensive knowledge or state and
federal wage and hour laws and regulations, managing FMLA, CFRA, PFL,
PDL, etc. Ensure compliance with applicable IWC wage orders.
. Provide guidance on performance management and performance improvement
plans; administer benefit plans through subordinate staff.
. Investigate employee harassment and/or discrimination complaints;
provide information and answer EEOC/DFEH charges.
. Member of implementation team for conversion of HRIS to SAP HR/Benefits
system for American Sugar Refining (parent company of C&H Sugar).
Francine Cronin
Page 2
CONTRA COSTA COUNTY, Martinez, CA
(Bay Area County with a population of approximately one million residents,
employing close to 9,000 union and management staff)
Assistant Director of Human Resources, November 2005 to February 2008
Senior staff member with management responsibility for Classification,
Compensation and Recruitment Division; direct reports include 24 exempt,
professional and support personnel. Assisted in the management and
oversight of HR administration, employee benefits and labor relations.
. Coordinated the negotiation of union contracts (MOU's) with multiple
labor organizations simultaneously. Negotiations were successfully
concluded and significant concessions were achieved at a time when the
County experienced severe financial constraints. The various labor
organizations represent firefighter, deputy sheriffs, public defenders,
probation officers, hospital staff (including doctors, nurses,
technicians, mental health professionals, and custodial personnel),
engineers, clerical support and laborers. Wrote contract language and
process grievances.through arbitration.
. Initiated and implemented internet based application, tracking and
certification system resulting in a "paperless" recruitment process.
. Developed a bonus program for executives and key employees who gave at
least 12 months prior notice of retirement or resignation. This enabled
the organization to establish executive coaching, mentoring, and
rotational assignments/work experience for those employees ready to move
up to a leadership role, ensuring continuity of department operations.
. Wrote department policies and procedures; update County Personnel
Regulations, including the meet and confer process with employee
organizations and employee associations.
. Assisted County Administrator in department reorganization, including
classification and compensation development; prepared board orders and
agenda items regarding reorganization for Board of Supervisor approval.
. Made presentations to the County Board of Supervisors, executive
management and other elected officials.
ARCHWAY & MOTHER'S COOKIE Co., Oakland, CA
(Manufacture and distribution of cookies and bakery products to the Western
U.S. with sales over $200M)
Manager, Human Resources, December 2001 to November 2005
Senior leadership role with responsibility for the entire Human Resources
function covering multiple sites/states across the Western U.S. Managed
recruitment, selection developing staffing plans, budget preparation,
compensation and benefits administration (workers' comp, health, dental.
Life, AD&D, LTD, 401K), performance management, employee relations, safety,
facility security, new hire orientation, training, policy development and
interpretation, supervised HR department staff, partnered with management
team to develop labor strategies; act as chief spokesperson for contract
negotiations; proactive prevention and resolution of grievances; managed up
to 7 labor contracts.
. Advised management staff on contract interpretation and application.
Conducted investigations for employee and labor relations issues,
processed and resolved grievances from first step through arbitration.
Worked with supervisory staff on employee performance management,
including writing and delivering PIP's; issuing discipline and
termination actions.
. Conducted HR compliance audits and internal investigations. Brought the
preparation and development of the company's affirmative action plans in-
house, resulting in significant savings.
. Designed policies and provided HR support for sales organization
initiatives; resolved sales team employee relations issues; consulted
with field management on recruiting and staffing at all levels.
. Successfully defended company against an EEOC charge and, to date, the
company has not incurred any other employment related discrimination
charges or lawsuits, including development of position statements on
ADA, age, sex and race discrimination claims resulting in favorable
decisions. Represented the company at IWC claim mediations/hearings.
. Initiated safety programs and developed and delivered OSHA mandated
training for manufacturing operations. Experienced with Dupont
Corporation's safety program "STOP".
. Full-cycle recruiting for all levels of positions from hourly labor, CDL
class A&B truck drivers, full-service manufacturing maintenance,
clerical, line supervisors, department managers and directors, finance,
marketing, and sales professionals.
Jacobs Facilities, Inc., Livermore, CA (Premier design/build/engineering
firm contracted for the NIF Project)
Project Human Resources Manager, December 2000 - December 2001
HR Management responsibility for a single project employing over 400
professional and crafts people. Managed day-to-day HR activities; answered
benefit inquires. Identified, sourced, recruited and screened candidates'
prepared and presented offers for engineering professionals. Selected to
assist other locations and conduct investigations at other projects due to
my professional experience and background in employee relations.
ADESA Golden Gate, Fremont, CA
(One of the largest auto auctions in the Bay Area)
Human Resources Manager, September 1996 - December 2000
Managed the Human Resources and Payroll function for over 400 employees,
including recruitment, selection and the development of staffing plans,
compensation and benefits administration, performance management, employee
relations, safety, new hire orientation, policy development and
interpretation.
. Managed the HRIS conversion at the local level - from ADP to Lawson.
. Full-cycle recruitment, developing programs designed to maintain
existing employee base.
. Instituted processes to comply with state wage and hour laws;
successfully represented the company before the Industrial
Welfare Commission.
. Maintained a union-free work force using effective communication and
employee relations expertise.
. Responsible for payroll process for bi-weekly payroll covering salaried,
hourly, commissioned, piece rate and flag rate positions.
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