Customer Service Technician

D A N E L L T O W N S E N D

Huntington Beach, CA

213-***-**** ~ abn1d6@r.postjobfree.com

OBJECTIVE

To provide a solid history of customer service, quality work, and

professionalism. Also, to allow for the maturation of my career as an

Automotive Technician through opportunity and challenge.

EMPLOYMENT HISTORY

Employer: Quality Auto Specialist Location: Santa Ana, CA

Title: Volunteer Automotive Technician Duration: 09/2010 -

Present

Job Description:

~Maintained a clean, efficient and safe environment before,

during and after business hours.

~Kept a clean and professional appearance.

~Inspected and diagnosed customer vehicles.

~Worked with team members in providing quality service and

repairs in a timely manner.

Employer: GBI Tile & Stone Inc. Location: Costa Mesa, CA

Title: Waterjet Operator Duration: 11/21/2011 -

12/27/2011

Job Description:

~Installed and learned a new, larger CNC machine.

~Engineered new inventive ways for the Waterjet department to be more

efficient.

~Repaired and maintained the CNC Waterjet machinery when needed,

including the hydraulics of the Intensifier, water filtration

systems and air compressors.

~Pulled CAD designs from files provided by the company drafter and

created them in stone, glass, metal and wood.

~Logged and staged all finished product for packaging and shipping.

~Logged operational activities including machine quotas, maintenance,

production, and inventory of materials used.

~Hone any stone that was needed.

~Maintained cleanliness in the warehouse.

Employer: Pep Boys Auto - Service Super Center Location: El

Monte, CA

Title: Express Service Technician (EST) Duration: 07/01/2011 -

8/26/2011

Job Description:

~Provide customer service to all in-store customers, including

incoming calls, with a professional and positive attitude.

~Assist customers with inquiries and sales purchases.

~Diagnose and inspect electronically and mechanically for any present

and potential issues.

~Service, repair or replace parts needed for, audio equipment, tire

maintenance, oil changes, and brake maintenance.

~Communicate honestly and directly with customers.

~Complete cash handling transactions.

~Record and organize tire inventory.

~Maintaining a clean shop to ensure safety for all fellow team

members.

Employer: Pep Boys Auto - Speed Shop Location: Los Angeles,

CA

Title: Sales Representative Duration: 05/31/2011 -

07/01/2011

Job Description:

~Provided customer service to all in-store customers, including

incoming calls, with a professional and positive attitude.

~Assisted customers with inquiries and sales purchases, including OEM

and aftermarket performance products.

~Completed cash handling transactions.

~Recorded and organized Speed Shop inventory.

~Installed parts, including performance parts and audio equipment

when needed.

Employer: Cashman Equipment Location: Sparks, NV / (800)

937-2326

Title: Steamer Duration: 03/2008 - 9/2008

Job Description:

~Cleaned and prepared diesel engines, hydraulic pumps and cylinder

parts for mechanics and technicians.

~Accounted for all outgoing work.

~Cleaned, inspected, and maintained all equipment, tools, and work

area before and after performing.

Employer: Pick-n-Pull Auto Dismantlers Location: Sparks, NV

Title: Production Crew/Head Core Technician Duration: 02/2007

- 07/2008

Job Description:

~Assisted customers according to their requests.

~Cleared and cleaned all debris and parts from roadways and isles for

customer and employee safety.

~Pulled all starters, alternators, transmissions, radiators and

wheels.

~Removed hazardous materials including fuels, oils and fluids.

~Processed and staged all vehicles for consumers.

~Loaded and crushed all scrap metals.

Employer: Reno Regency Location: Reno, NV

Title: Renovator Duration: 10/2006 - 01/2007

Job Description:

~Demolish, clean, and prepare hotel rooms for renovation.

~Construct some walls in existing structures.

~Complete all finish work and ready rooms for re-opening.

Employer: Truckee Meadows Water Reclamation Plant Location: Reno, NV

Title: Pipe fitter's Assistant Duration: 07/2006

- 10/2006

Job Description:

~Prepared materials for installation including cutting and deburring

pipe, hangers, or drilling support anchors.

Employer: Source Refrigeration and HVAC Location: Las Vegas, NV

Title: Installer Duration: 04/2006 - 06/2006

Job Description:

~Installed commercial air ventilation systems and some refrigeration.

EDUCATION

School: Wyotech Long Beach Location: Long Beach, CA

Major: Auto Technician Duration: 08/07/2010 -

12/21/2011

Graduated: 12/21/2011

Certificates:

~Presidential Honor Roll - Basic Electrical Systems, Engine

Mechanical and Electrical, Hydraulics, Drive Train, and Manual

Transmissions.

~Perfect Attendance - Basic Electrical Systems; Engine Mechanical and

Electrical; Bearing Systems & HVAC; Steering, Suspension and Wheel

Alignment.

~HVAC - EPA approved 609-Refrigerant and Recovery Certification.

School: Langston University Location: Langston, OK

Major: Pre-medicine Duration: 1993-1994

REFERENCES

Rick Nevilles 714 - 751 - 3936

Al Mendiola 310 - 218 - 9383

Chad Jensen 808 - 268 - 7247

Jeff Maginnis 860 - 575 - 2597

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