J anua ry ** ****

A ndrea Schjang

**** * * ***** *** AVE APT# 611

L EAGUE C I TY, T EXAS 77573

H M: 832-***-**** Cell: 832-***-****

d abn16j@r.postjobfree.com

Experience: 12/10-4/11 H & R Block H ouston,

TX

Client service P rofessional:

1 R esponsible for checking clients in on the

a ppointment management and sitting them

w ith the r ight tax preparer.

2 Answer and operate the phone system making

a ppointments and answering questions or

d i recting the calls to the appropriate

d epa rtment.

3 P r inting out checks and calling clients to let

t hem know their checks are available to be

p icked up.

4 Assisting the tax preparers with clients giving

t hem coffee or water, faxing, filing, opening or

c losing, p rinting documents and checking our

status on the email and informing the preparers.

5 T aking payments from clients for taxes that has

b een prepare for them.

12/07-02/11 Resource Health Services H ouston,

TX

H ome Health Care P rovider:

1 Go to clients home and help them.

2 Take clients to their doctor appointments.

3 Cook and clean for them.

4 M ake sure my clients take their medications.

5 Basically help them with their needs they can

n ot

d o for their self.

11/06-11/08 Dee’s Cajun Cooking H ouston, TX

Assistant M anager/Customer Service/Cashier:

1 Assistant manger, help with payroll and

scheduling.

2 H eavy cash handling, deposit money bag,

o pen/close.

3 R ung up the dishes I cooked and served.

07/04-10/06 National/Avis Rental Cars

H ouston, TX

Exit Booth Agent:

1 D o data ent ry on our clients and information on

t he

vehicle they are renting.

2 Some sales, upgrade, gas and insurance.

3 Public contacts; Assisting clients with their

r ental needs.

05/02-04/04 Sarah/Sparkle T r ucking

H ouston, TX

Customer Service/Receptionist:

1 P lace and answer calls PBX system 50 lines.

2 H ad to do general office, i.e., computer ( MS

Word/Excel), fax, coping, printing, and filing.

3 D ispatching the t rucks out, some record

k eeping, open and closing.

5/01-5/02 Flying J T ravel Plaza

H ouston, TX

Cashier/Customer Services/Sales:

1 Wait on customer by r inging up their items.

2 I H ost for appreciation day for our t r uck

d rivers. Organize contest for my peers.

3 I h ad to count my cash draw at the end of the

d ay and clean and stock my department.

06/99-07/01 Value Pawn/Shell/Wal-Ma r t

H ouston, TX

Customer Service/Cashier / Sales:

1 C ashier; accept payments for merchandise.

2 A nswer incoming calls and sale merchandise.

3 R espond to custome r’s complaints and

r equests.

11/98-05/99 M anpower Houston,

TX

C ustomer Service/Call center:

C all center answering multiple lines; heavy call

volume.

06/98-04/99 Carlton Staffing H ouston,

TX O ffice Assistant:

1 I was awarded a certificate for employee of the

m onth for not missing a day, available when

n eeded and performing my duties more then

expected.

2 Answer and assist incoming & outgoing calls.

3 General offices, i.e., computer ( MS

WORD/Excel)

Coping, printing, and filing.

E ducation: 08/2008-05/2012 Houston Community College

H ouston, TX

M ajor: Real Estate received certificate in, property

m anagement, commercial real estate, and

r esidential real estate, completed loan

o rigination and quality cont rol, law of contracts and

agency, investment, finance, const ruction, economics,

t itle and settlement computer application and

b rokerage degree. Goal is to continue education and

get the associates’ degree.

08/1999-06/2000 Kingwood Community College

K ingwood, TX

Certificate for; computer accounting, quick book,

excel Computer programming and ten key.

09/1975-06/1979 Rancho H igh School N.

L asVegas, NV

H uman Relationship t reasurer and voted must

spirited and took required subjects.

I n terest: Broaden work experience beyond cur rent work

h istory.

R eferences: Available Upon Request

Contact this candidate