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Engineer Customer Service

Location:
Austin, TX, 78664
Salary:
70k or more
Posted:
January 22, 2013

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Resume:

TYRONE E. DAVIS

**** ****** **** ****: ***-***-

8107

ROUND ROCK TX 78664 Cell: 512-971-

8074

CAREER SUMMARY

. 9 years of leadership experience in the United States Army

. 8 years of experience as a Corrections Officer

. 4 years of security experience with companies ranging from

corporate, private, and state agencies

. Adept at applying analytical skills and decision-making

abilities in the areas of computers and

automation

. Capable of coordinating multiple projects and maintaining

challenging levels of productivity

. Effective in training, evaluating and directing associates in

various environments

TECHNICAL

SKILLS

Hardware: Gateway 2000, Dell 755

Operating Systems: Oracle, CIS, Windows 95/98/2000NT

Applications: MS Word, Excel, Access, PowerPoint, Outlook,

Lotus Notes

WORK

EXPERIENCE

TRAVIS COUNTY SHERIFF'S OFFICE

04/05 - Present

Corrections Officer

. Books, classifies, transfers, transports, and releases inmates

with attention to the health, safety, and security of other

officers, inmates and the public

. Maintains accurate inmate count for unit; answering incoming

telephone calls; provides assistance to inmates as needed;

. Operates electronic control panel for access to the unit

. Supervises inmate movement and monitor key control of the unit

. Intervenes and resolves crisis situations such as fights and

medical emergencies

Field Training Officer (Corrections)

02/08 - 9/10

. Conducted training of new officers (FTO Program) in the area

of basic corrections

. Planned and directed emergency drills for 26 correction

officers to ensure the safety and security of staff and inmates

. Maintained training stats, work schedules, and safety briefings

for the entire shift under the guidance of my immediate

supervisors

Security Coordinator

01/05 - 4/05

. Monitors alarm systems in the detention complex, courthouse and

the annex

. Operates electronic control panel for access to units

. Supervises and monitors key control

. Monitors security cameras to track normal inmate movement and

identify security violations in all areas

. Maintains accurate inmate count for each unit; answers incoming

telephone calls; provides assistance to inmates and the public

as needed; accepts money and property for inmates

ALLIED-BARTON SECURITY SERVICES

11/04 - 4/05

Security Officer

. Conducts interior and exterior patrols of the building and

parking lots

. Monitors fire alarms and electrical systems to insure safety of

the facility

. Assists employees and housekeeping by opening doors and

providing escorts

. Provides excellent customer service assistance to the employees

and customers of the mall

ADECCO TECHNICAL SERVICES

01/04 - 09/04

Configuration Engineer (Applied Materials)

. Produced configuration workbooks for 200mm and 300mm semi-

conductor wafer fabrication systems

. Configured and provided information for semi-conductor wafer

fabrication systems valued at 1.5M to 6.5M

. Coordinated extensively with customers, vendors, and internal

company personnel to ensure high quality products

. Maintained 95% of deadline schedules within a 6 week timeframe

CORPORATE SECURITY

11/02 - 11/04

Security Officer (Part Time)

. Conducts interior and exterior patrols of the building and

parking lot

. Monitors surveillance cameras, fire alarms, and electrical

systems to ensure safety of the facility

. Assist employees and housekeeping by opening doors and

providing escorts to their vehicles

EDS/NHIC

11/02 - 1/04

Call Center Representative

. Responded to inbound calls from Medicaid providers and clients

regarding claim status, client eligibility, and policy

. Researched and resolved inquires, recommending solutions to

provider or client issues

. Multi-skilled, providing cross-functional support through

excellent use of technical and time management skills

ADECCO TECHNICAL SERVICES

06/02 - 10/02

Configuration Engineer (Applied Materials)

. Produced configuration workbooks for 200mm and 300mm semi-

conductor wafer fabrication systems

. Configured and provided information for semi-conductor wafer

fabrication systems valued at 1.5M to 6.5M

. Coordinated extensively with customers, vendors, and internal

company personnel to ensure high quality products

. Maintained 95% of deadline schedules within a 6 week timeframe

BARTON PROTECTIVE SERVICES

11/01 - 5/02

Security Officer

. Conducts interior and exterior patrols of the building, parking

garage, and removed unauthorized

personnel

. Monitored surveillance cameras, fire alarm and electrical

systems to ensure safety of the facility

. Assisted tenants by opening doors and providing after hour

escorts to their vehicles

TEXAS STAR SECURITY

04/01 - 10/01

Security Officer Supervisor

. Responsible for the supervision of 19 security officers that

were comprised of three shifts

. Provided human resources with the hours worked by each employee

for the payroll cycle

. Supervised and maintained security operations throughout the

facility

TRC STAFFING SERVICES

08/00 - 03/01

Configuration Engineer (Applied Materials)

. Produced configuration workbooks for 200mm and 300mm semi-

conductor wafer fabrication systems

. Configured and provided information for semi-conductor wafer

fabrication systems valued at 1.5M to 6.5M

. Coordinated extensively with customers, vendors, and internal

company personnel to ensure high quality products

. Maintained 95% of deadline schedules within a 6 week timeframe

UNITED STATES ARMY

05/97 - 05/00

First Lieutenant, Corps of Engineers

. Supervised the training, moral, discipline, development, and

care of 58 soldiers and their families

. Planned, directed, and supervised food, ammunition, and

petroleum distribution for a combat engineer battalion

consisting of 300 soldiers

. Administered strict hazardous material and disposal methods for

the battalion

. Provided demolition training for 300 soldiers using composition

explosives

. Implemented a disciplined environment for personnel to achieve

outstanding proficiency at their individual jobs

. Monitored the maintenance and accountability of 27 vehicles and

equipment valued at 10.5M dollars

. Evaluated senior non-commissioned officers on their job

performance quarterly

MOSES CONE MEMORIAL HOSPITAL

01/96 - 12/96

Security Officer

. Conducted interior and exterior patrols of the hospital and

parking garage

. Assisted law enforcement with removing unauthorized personnel

from the premises

. Responsible for the security of hospital staff and visitors to

the facility

. Provided assistance to funeral directors with the transport of

deceased individuals

EDUCATION

. North Carolina Agricultural and Technical State University,

Greensboro, NC 08/94 - 05/97

BS: Industrial Technology (Manufacturing Systems)

. Carver High School, Winston-Salem, NC

08/84 - 06/88

High School Diploma

MILITARY EXPERIENCE

. United States Army

10/91 -

05/97

Prior Service (Calvary Scout)



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