Customer Service Manager
Resume:
Douglas Lindsey
Taylorville,IL 62568
********@*****.***
home 217-***-****
cell 760-***-****
birthdate August 5th 1976
Education and Certifications
July 2012 CPR-AED certificate
FirstAid certificate
1996 to 1998 Lincoln Land community college. Majored in Hotel/Motel
management and minored in Spanish.
Foreign exchange student with Sol del Verano to study
the Spanish language and Mexican culture.
I completed the intensive, Spanish program with a 4.0 grade point average
and received certificate upon completion. In addition, I taught
English to 10-12 year old children in their private school.
1992 to 1995 Graduate of Taylorville High school
Employment:
2010-2012 Residential caretaker
Contact: Yolanda Valdez
I was responsible for the daily care and management of a 2000 sq. ft. home with an in
ground swimming pool and spa. My responsibilities included
the cleaning and maitanence of the interior and exterior of the home, pool, spa, and
grounds.
2010-2012 Process Server
Contact: Yolanda Valdez
I assisted a divorce mediator with filing of court papers and serving of rits
for divorce and other legal matters.
2005-2010 Hilton Hotels / property management/cash handling:
6450 carlsbad blvd Carlsbad,Ca 92011
contact: General Manager Mr. Robert Moore
Phone: 760-***-****
My responsibilities included providing services associated with the front desk, and
assisting, at times, restaurant, in housekeeping and maintenance departments. This
hotel was awarded Hotel of the Year in 2007 out of 360 hotels in the US and
internationally.
I was responsible for making guest reservations, checking guests in and out, handling
credit cart transactions and other forms of payment. My position required that guests
needs where met and the guests felt comfortable and worry free.
2002-2005 Holiday inn express
3170 Vista Way Oceanside, CA 92056
Phone: 760-***-****
I often worked the front desk making guest reservations. Welcoming new and
returning guest to the hotel., checking guest in and out. Providing ultimate service
to all different backgrounds from around the world . The hotel often communicated
email and calendar events via pc/online ms office. Taking care of our guest needs.
Handling credit card transactions and other forms of payments.
1998-2001 B&J Speed Shop
Taylorville,Il 62568
owners Walt & Barb Stokes
Business has closed
My responsibilities included Sales of motorcycles,Atv's, jet ski's
customer service, welcome customers to the
shop. Customer complaints both on the phone and at the shop. Work with the
Gerneral manager on sales and statagies. Arrange motorcycles and keep clean.
2008 Awards and Publications: Spirit of Pride Award at Hilton Hotels.
The award is given for exceptional customer service and team work skills I received
this award out of 360 competing hotels.
Empoyee of the month 1 time a year for 3 years. From Hilton
Refrences:
Ms. Yolanda Valdez – Superior Court Judge assistant 760-***-****
Mr. Roger Spresser - Illinois state coal mine Inspector 217-***-****
Ms. Sue Paso - AdministrationManager/clinic Manager 217-***-****
Contact this candidate