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Customer Service Quality Assurance

Location:
Biloxi, MS
Posted:
January 22, 2013

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Resume:

William T. Richardson

*** *. ********** **.

Nampa, ID 83651

Cell: 208-***-****

Professional Experience Summary

Contracting Officer: Over 30 years experience buying, negotiating and

administering Government contracts for construction, supplies and services.

Heavily focused on team-oriented problem solving, customer satisfaction and

continued improvement. Proficient in use of Microsoft Word, Excel and

Windows with IBM computers.

Career Highlights

Contracting Officer, GS-12 Jun 2009 - May 2011

US Forest Service Boise, ID

Solicited, negotiated and awarded Firm Fixed Price contracts for aircraft

to support Fire Fighting Teams for US Forest Service. Administered

contracts and settled disputes, issues between contractors and customers to

maintain high degree of customer service. Total workload of over $20

million.

Contracting Specialist, GS-12 Jul 2002 - May 2009

Centers for Disease Control Atlanta, GA

Solicited, negotiated and awarded three different A-76 projects for the

Management Analysis and Services Office (MASO and successfully kept

services with the Government (In-House). Assisted in training and

indoctrinating of new employee onto the A-76 team. Negotiated and

administered wide variety of Firm Fixed and Cost Plus type contracts,

supporting research cures to HIV/AIDS and other contracts for over $123

million. Conducted meetings to resolve issues and settle disputes with

customers and contractors.

Contract Specialist (Temporary Position) Mar 1999 - Jun 2002

RS Staffing, Atlanta, GA Assigned to US Fish & Wildlife

Awarded and administered wide variety of Cooperative and Grant Agreement,

supporting research for biology and wildlife protection. Developed training

outlines and gave training during several training workshops, improving

effectiveness of Assistance Program. Resolved numerous problems with

recipients and customers. During Fiscal Year 2000, as part of a team,

processed 746 actions for total of $9.1 million including Modifications.

Contracting Officer, GS-11 (Permanent Position) Jul 1996 - Feb 1999

US Navy NAS Fallon, NV

Solicited, awarded and administered Grounds Maintenance contract, $2

million, Firm Fixed Price with Indefinite Quantity, Award Fee for

Landscaping Installation and Maintenance. Negotiated and awarded contract

to clean up unexploded ordinance, with contractor on profit sharing

arrangement.

William T. Richardson Page 2

Contract Administrator (Temporary Positions) Oct 1994 - Dec 1995

Brown & Root Corp, Houston, TX - Negotiated and purchased wide variety

(over $100K) of supplies, supporting Army contract personnel in Rwanda,

Somalia and Haiti.

Colsa Corp, Huntsville, AL - Negotiated and purchased wide variety (over $2

million) of supplies and services supporting Army and USAF Space Command

contracts for research and development.

Contract Buyer/Administrator Jan 1977 - Sep 1994

US Air Force, Various Contracting Assignments USA and Overseas

Successfully accomplished assignments to enhance and fully develop my

ability to transition from small acquisitions to multi-million dollar

projects with long term periods. Training included "cradle-to-grave" in

buying of supplies, services and construction. Locations included several

state-side assignments, Okinawa, Japan and Athens, Greece. Constantly

dedicated to self-improvement and expanding my knowledge and skills. Also

included phasing in and administering newly awarded Greece Base Maintenance

Contract (Cost Plus Award Fee, over $12 million) and started training

program for Quality Assurance Evaluators (QAEs). Thoroughly proficient in

use and knowledge of Federal Acquisition Regulation (FAR) and DOD

Supplement.

Significant Achievements

Set up and streamlined Standard Operating Procedure (SOP) with the in-

processing of newly arriving contractor personnel. Shortened timeframe of

operation by 20%, as compared to previous results.

Problem of low morale: Set up and participated in Process Action Team (PAT)

using brainstorming techniques to get to root causes. Instituted solutions

and watched progress. Increased productivity 25%.

Education

B.S. Business Management, Troy University, Troy, AL, graduated Dec 2006,

GPA: 3.4

A.A. Contracts management, Community College of Air Force, Maxwell AFB, AL,

Apr 1984

Government Courses: Performance Based Contracting, Jul 2005

Grants/Agreements Introduction & Monitoring w/MCI in Nov 2001; Contract

Specialist, Contracts Supervisor, Contract Administration, Contract Law,

QAE Training and Contract Pricing at Contracting Technical Training Center,

Lowry AFB, CO, 1977-1994. Intermediate Contract Pricing & Source Selection,

US Navy, 1996-1998.

Certificate of Training, Non-Commissioned-Officer Academy, Kadena AB,

Okinawa, Japan, Apr 1991

Publication

Construction Guide to Contracting by William T. Richardson and Jerry Davis,

Kadena AB, Okinawa, Japan. Vol 1, Jun 1991. (Guide Update to Contractors on

Contracting Functions). Reduced questions by 80% and Increased

participation by 30%.[pic]



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