Customer Service Loss Prevention

TORI D. AIKENS

**** **** **** ****** ********, Georgia 31404 Telephone: 912-***-**** or 912-***-****

Email: abn112@r.postjobfree.com

SKILLS AND ABILITIES:

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Over 15 years of excellent customer service Friendly, responsible, organized and reliable

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Ability to maintain a professional composure in a Effective at understanding directions and

hectic environment with integrity completion of assigned tasks

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Ability to work as a leader and “team player” Experienced in Microsoft Word, Internet

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Ability to work with diverse group of people Effective and efficient telephone skills

• Proficient in multitasking and organizing

CAREER RELATED EXPERIENCE:

PROSHINE, Savannah, Georgia 01/2010 – present

Detail Servicer

• Provide excellent customer service and detailed workmanship

• Work as valuable team member for the advancement of company

Savannah Probation, Savannah, Georgia 12/2005 – 04/2008

Probation Counselor

• Assist w/alternative placement and job placement

• Monitors probationers referred to program

• Monitors program operation to maintain integrity

• Develops/implement rehabilitative services/programs

Savannah Men’s Transitional Center, Savannah Georgia 09/2001 – 09/2005

Counselor

• Maintained caseload of 38 residents/assisted w/classification process

• Facilitated orientation, treatment groups, job/housing placement

• Assisted offenders with financial management, mental/health issues

• Aided Parole Board with placement back into society

Correction Officer 09/2001 -- 092003

• Maintained safe and secure environment for residents

• Assisted with classification process/transportation for offenders for job placement

Savannah-Chatham Juvenile Detention Center, Savannah, Georgia 12/1999 – 11/2001

Juvenile Correction Officer

• Maintained/monitored caseload of 28 residents

• Assisted residents with court appointments, basic/medical needs

Student Internship 02/1996 – 02/1998

• Assisted counselors with caseloads/one-on-one sessions

• Assisted with file maintenance and observed classification process

OTHER EXPERIENCE:

The Mansion, Savannah, Georgia Loss Prevention Officer (12/2005 – 08/2006)

Desoto Hilton, Savannah, Georgia Security Officer (12/2005 – 08/2006)

Burlington Coat Factory, Atlanta, Georgia Loss Prevention Officer (07/1998 –12/1999)

EDUCATION

Savannah State University, Savannah, Georgia B.A Degree – Criminal Justice (May 1998)

TRAINING AND CERTICATIONS:

Basic Juvenile Correctional Officer Training (2000) Prime for Life (2006)

Mental Health/Mental Retardation Training (2005) Effective Communication (2006)

Basic Group Counseling (2005) Basic Counselor Orientation (2006)

Motivation for Change (2005) Group Facilitation Skills (2006)

Moral Reclamation Therapy 2005)

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