Customer Service Sales
Resume:
Katherine A. rosner
Professional Experience
On Staff USA March
Field Service Coordinator
. Contracted with Stryker Instruments for Field Service Invoice data
entry
. Assisted in becoming current with invoices
. Working in AS400, transitioning into Oracle
. Backup support on Customer Service for Stryker Neptune Call Center
. Dispatched field service tech for repairs at hospitals across country
. Sent out parts to service tech and/or hospitals for the Neptune
Wings Stadium September
1999- September 2010
Director of Concessions, promoted November 2009
. Managed all concessions, including all concessions for Greenleaf
Hospitality Group and offsite concessions in Arcadia Creek
. Assisted with opening new restaurant and concession area
. Worked with Health Department on POS and certifications for the new
concession trailer and restaurant
. Implemented sales plan for concessions
. Completed check requests, purchase orders, and recorded all sales for
budgetary information
. Designed and implemented new concession trailer, as well as contracted
concession trailer for festivals
. Coordinated calendar for all upcoming events
Facility Events Manager, promoted March 2001
. Managed five departments: Food and Beverage, Ice Events, Security,
Ushers, and Parking
. Supervised individual supervisors of each department
. Maintained responsibility for security, loss and prevention, cameras,
alarm system, and keys
. Implemented customer training and was responsible for customer follow-
up regarding all complaints, accidents, and incidents that occurred
within the facility
. Compiled information for Goal Setting Financials, Action Plans,
Strategic Planning, and Yearly Budget
. Coordinated staffing, scheduling, and training for all five
departments
Assistant Concessions Manager, promoted April 2000
. Created profit/loss reports for each individual event
. Prepared invoices (AP) for user groups and catering, as well as
collected payment (AR)
. Scheduled, coordinated, and oversaw all company parties, birthday
parties, and special events as it related to room rentals and catering
Activity Sales Coordinator, hired September 1999
. Co-developed the K-Wings Kidz Club
. Created and distributed monthly newsletter and birthday cards for
members of the K-Wings Kidz Club
. Worked closely with other departments to help develop group sales
. Planned and orchestrated birthday parties and catering parties for
Wings Stadium
Kalamazoo Nature Center
April 1997-September 1999
Administrative Assistant
. Hired, trained, and supervised front desk support staff
. Assisted the president of the Nature Center with necessary
administrative duties
. Assisted Finance Department with account payable and receivable
. Clerical duties: minutes, budgets, mail handling, phone calls, cash
procedures
Training and Development
. Arena Management: MAMA, IAAM, NARCE, OGLEBAY
. Security: ASIS
. Food & Beverage Health Department Certifications: SERVSAFE, TIPS
. Computer: MICROSOFT OFFICE, EMAIL, AS400, Outlook, Oracle
Education
Illinois State University
Bachelor of Science
Concentration: Parks and Recreation
Volunteer Experiences
. SPCA of Southwest Michigan
. Habitat for Humanity
. Loaves and Fishes Call Center
. Ministry with Community
. Kalamazoo Nature Center
27525 60th Ave.
Mattawan, MI 49071
**********@***.****
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