Katherine A. rosner

Professional Experience

On Staff USA March

****- *******

Field Service Coordinator

. Contracted with Stryker Instruments for Field Service Invoice data

entry

. Assisted in becoming current with invoices

. Working in AS400, transitioning into Oracle

. Backup support on Customer Service for Stryker Neptune Call Center

. Dispatched field service tech for repairs at hospitals across country

. Sent out parts to service tech and/or hospitals for the Neptune

Wings Stadium September

1999- September 2010

Director of Concessions, promoted November 2009

. Managed all concessions, including all concessions for Greenleaf

Hospitality Group and offsite concessions in Arcadia Creek

. Assisted with opening new restaurant and concession area

. Worked with Health Department on POS and certifications for the new

concession trailer and restaurant

. Implemented sales plan for concessions

. Completed check requests, purchase orders, and recorded all sales for

budgetary information

. Designed and implemented new concession trailer, as well as contracted

concession trailer for festivals

. Coordinated calendar for all upcoming events

Facility Events Manager, promoted March 2001

. Managed five departments: Food and Beverage, Ice Events, Security,

Ushers, and Parking

. Supervised individual supervisors of each department

. Maintained responsibility for security, loss and prevention, cameras,

alarm system, and keys

. Implemented customer training and was responsible for customer follow-

up regarding all complaints, accidents, and incidents that occurred

within the facility

. Compiled information for Goal Setting Financials, Action Plans,

Strategic Planning, and Yearly Budget

. Coordinated staffing, scheduling, and training for all five

departments

Assistant Concessions Manager, promoted April 2000

. Created profit/loss reports for each individual event

. Prepared invoices (AP) for user groups and catering, as well as

collected payment (AR)

. Scheduled, coordinated, and oversaw all company parties, birthday

parties, and special events as it related to room rentals and catering

Activity Sales Coordinator, hired September 1999

. Co-developed the K-Wings Kidz Club

. Created and distributed monthly newsletter and birthday cards for

members of the K-Wings Kidz Club

. Worked closely with other departments to help develop group sales

. Planned and orchestrated birthday parties and catering parties for

Wings Stadium

Kalamazoo Nature Center

April 1997-September 1999

Administrative Assistant

. Hired, trained, and supervised front desk support staff

. Assisted the president of the Nature Center with necessary

administrative duties

. Assisted Finance Department with account payable and receivable

. Clerical duties: minutes, budgets, mail handling, phone calls, cash

procedures

Training and Development

. Arena Management: MAMA, IAAM, NARCE, OGLEBAY

. Security: ASIS

. Food & Beverage Health Department Certifications: SERVSAFE, TIPS

. Computer: MICROSOFT OFFICE, EMAIL, AS400, Outlook, Oracle

Education

Illinois State University

Bachelor of Science

Concentration: Parks and Recreation

Volunteer Experiences

. SPCA of Southwest Michigan

. Habitat for Humanity

. Loaves and Fishes Call Center

. Ministry with Community

. Kalamazoo Nature Center

27525 60th Ave.

Mattawan, MI 49071

269-***-****

abn0v4@r.postjobfree.com

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