Customer Service Sales

Jorham Díaz

**** ******* *** ****, ** *****

PHONE 787-***-**** • E-MAIL: abn0s9@r.postjobfree.com

Resourceful, business developer, hands on individual, with vast experience in

customer service, sales, administration, project management and excellent interpersonal skills.

P ROFESSIONAL EXPERIENCE

2009 - 2012 Audiovox Corporation

Puerto Rico Sales Representative

Responsible for national accounts in store business development, retail and

•

wholesale

Strategic planning, client service and client relations among others

•

Performed market analysis, direct marketing plan and project management to

•

the specific target

National Accounts:

Walmart

Sams Club

Pitusa Enterprises

2007 - 2012 JD Accessories Distributor

President

Responsible for purchases, sales, management and wholesales distribution

logistic for home and car audio/video equipment and accessories

Complete development of marketing plan and project management.

Supervision of marketing, budget administration and sales personnel

2003 –2008 Berríos Furniture Co.

(Largest Furniture Company in Puerto Rico)

Sales Representative

Responsible for in store business development, retail sales and wholesales

Strategic planning, customer service and client relations among others

Performs market analysis and direct marketing plan to the outcome specific target

Accomplishments:

2003- Salesman of the year

2003-2005 Services Agreement Sales Leader

2003 - Account Secure Sales Leader

2003-2005 Annual Sales over $1,500,000

2000 -2003 Berríos Furniture Co.

Manager

Responsibilities encompassed executive supervision and personnel administration

Corporation’s full administrative operations

Responsible for the in store business venture, marketing strategic planning, customer

service, and client relations.

Develop clientele in order to satisfy their products needs and exceed company goals

Perform sales forecast, promotional and marketing mix, field status reports and

inventory reports

Accomplishments:

2001 – 8% Year to year sales growth

Contract services negotiation

Implement Total Quality Management Administration

Develop customer services and satisfaction program

1994 – 2000 Berríos Furniture Co.

Sales Representative

• Responsible for in store business development, retails and wholesales

• Strategic planning, customer service, and client relations among others

• Performs market analysis and direct marketing plan to the outcome specific target

Accomplishments:

Team Player Sales Award

Increased sales

Customer and suppliers relationship.

T RAINING AND SEMINARS

Advanced Presentation Skills

Total Quality Management

Strategic Planning

Corporate Motivation

Winning Edge “Public Speaking”

Home Audio/Video Electronic Devices and Accessories

E DUCATION

Universidad del Turabo in Puerto Rico

2007

MBA, Marketing

Summa Cum Laude

University of Puerto Rico

1997

BBA, Management

Magna Cum Laude

C OMPUTER SKILLS

MS Windows

MS Word

MS Excel

Power Point

Internet Navigation

Peachtree Accounting Program

L ANGUAGES

English and Spanish

REFERENCES TO BE PROVIDED UPON REQUEST

Contact this candidate