Sales Customer
Resume:
Artur Nergaryan
abn0ot@r.postjobfree.com
Professional Experience
• Sr. Financial Services Associate, “People’s United Bank” October 2010 to Present
o This position executes most retail and commercial interactions, including account openings,
problem resolution and customer referral of more sophisticated product needs. The incumbent is
skilled in uncovering needs and competently guiding customers to the correct products while
simultaneously enhancing the customer experience and fostering relationship building.
o Performs account transactions, provides information and is skilled in handling customer inquiries
and situations.
o Opens new checking, savings, time deposit and investment accounts for new and existing
customers.
o Employs needs assessment techniques and identifies additional product service matches in
response to customer inquiries.
o Responds accurately to customer inquiries for information and provides effective problem
resolution as needed.
o Enhances the customer experience and relationship through proactive activities employing
various outreach methods including E-mail, telephone and mail.
• Bookkeeper for “The Art of Possibility” October 2009 to Present
o Responsible for managing accounts, making payroll, and making deposits.
o Manages data through the QuickBooks system.
o Requires familiarity with QuickBooks.
• Accountant, Martuni City Hospital- October, 2001 to April, 2003
o Maintained taxation documents, as well as kept track of accounts payable and receivable.
o Recorded hours worked by hospital employees and processed salary amounts.
o Tracked monthly balance sheet changes and entries.
• Personal Banker, “Bank of America” June, 2008 to September, 2010.
o Established, developed, retained, and deepened long-term relationships with current and
potential customers in the community.
o Responsible for offering and selling financial products and services(i.e. Credit Cards, CD's IRA's,
Loans) to both consumer and small business customers.
o Performed tasks such as opening deposit accounts, taking loan applications, handling customer
service requests, etc.
o Met sales and customer delight goals by proactively meeting and greeting customers, quickly
identifying needs as they enter the bank.
• Sales & Service Specialist, “Bank of America” October, 2007 to June, 2008
o Provided basic sales and service to customers, leading the customers from the lobby to get to the
right associate; and performed teller transactions.
o Resolved complex service issues or refer to appropriate associate to guarantee customer
satisfaction and retention.
o Responsible for stepping into a variety of roles as needed, especially that of teller and personal
banker.
o Established and maintained relationships with customers, especially with respect to directing
them to the appropriate services for their needs.
• Teller, “Bank of America” June, 2006 to October, 2007
o Performed detailed financial transactions for customers.
o Worked in accordance within highly specific security regulations.
o Responsible for being aware of and ready to explain government regulations regarding checking
and savings account maintenance.
• Whole Foods, Fresh Pond, Bakery Department- November, 2005 to June, 2006
o Responsible for maintaining stock and packaging.
o Responsible for assisting customers.
o Assisted in daily production of pastry and other baked goods.
o Responsible for understanding Whole Foods corporate mission .
• Family business- 1993 to April, 2005
o Helped with family business selling clothing and other items.
o Responsible for managing the budget, inventory, and expenses.
o Responsible for maintaining customer relationships through social contact and correspondence.
o Track monthly balance sheet changes and entries for the business.
Education
o Graduated from Northeastern University in 2010 with a Bachelors of Science in Accounting.
o Graduated from Northeastern University in 2009 with an Associate degree in Accounting.
o Graduated from Martuni City College in 2001 with an Associate degree in Accounting.
o Studied Psychology for 2 years at the Pedagogical Institute in Yerevan, Armenia.
Computer Skills
o Proficient at Peachtree Accounting and Microsoft office 2003, including Excel, Access, and
Microsoft Word.
o Comfortable with computer hardware and software installation.
Languages
o Speak, read, and write English, Armenian, and Russian.
Contact this candidate