Hotel Mgr, Deputy G. Manager

Zakaria Hassanein

General Manger

Cairo

Egypt

*1511

002********* Home

+201********* Mobile

abn0ol@r.postjobfree.com

Summary

• My goal is to make our guest feel home and come back over and over again. Customer Service is not a

department it's an attitude. To obtain a managerial position in an international hospitality company where i can

extend my proven experience & skills in day to day operation especially in Rooms, Food & Beverage, H.R, Eng.

Finance as well as facilitating the development of the company. I'm working to put down roots for successful

business using the avaiable resources •

Personal Skills

• A value driven and seasoned General Manager with over +25 years of experience in Hospitality credited with

expertise in Guest Service Standards .

• I have more than 8 years as G. Mgr. & Food and Beverage and Rooms operation in a reputed 5* hotel chain ( Le

Meridian Makadi Hotel ( Starwood Worldwide ) + Marriott + Moevenpick + Sofitel + Beach Albatros Hotels + Cruise

Ship – Luxor – Aswan ( Swiss Egyptian Company )with pre-opening experience.

• Special Skills: Professional appearance in compliance with dress code Confident and energetic personality Strong

organizational, cash management, and sales skills Strong ability to multi-task; work without constant supervision

Reliable and flexible to Resort needs, Able to handle a variety of any problems safely and comfortably

• Language Ability: Ability to read and interpret documents such as safety rules, operating and maintenance instructions,

and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups

of customers or employees of organization.

• I will be an ambassador of my hotel and must be comfortable calling on prospective clients, businesses, etc.

• Computer Skills: To perform my job successfully, i have knowledge of Microsoft Office. Knowledge of other different

systems like Atlantis System etc… .

• Reasoning Ability: Ability to define problems, collect data, establish facts, and draw valid conclusions

• Math Ability: Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

• High level of Administrative and Managerial skills.

• Highly focused and result-oriented.

• Experienced in managing external marketing support agencies (Travel Agents, Tour operator )

• Expert in Operations Improvement,, Corporate Communications, Revenue Management, Market Share Improvements,

Recruiting and Staffing Initiatives, Relationship Building, Turnaround Crisis Management, Sales and Marketing

Strategies, Contract Negotiations, Budgeting and P&L Responsibility, Staff Training and Development,follow-up,

promotions, conferences & presentations, and business growth .

• Creating effective Budget & annual plans

• Ability to work under stress & create the atmosphere of team work between the staff,delegating missions to them as

well as supervising them

Employment History

Current career level Executive /Director / department head

General Manager

Tiaheights Makadi – Ex Le Meridien – Starwood Worldwide – 5 * Deluxe

May 2010 – September 2012

Tia Heights Makadi Bay ( Ex. Le Meridien Makad ) (May'10-Sept'12 )

(Hurghada Red Sea - Egypt ) 1098 rooms Position ( 2 years + 3 Month )

( www.tiaheights.com )

Position: General Manager

Key responsibilities:

• I've managed this 1098 room hotel with 12 F&B outlets and 2,500 associates. This included managing a

complete rooms renovation which included case goods, windows, doors, water and electricity supply while hotel

was running around 80% occupancy from available rooms.

• Started to add more facilities ( a very huge aqua park slides ) and new outlets on the beach

• The hotel was running all the years round 80 % occupancy

• The associate satisfaction has always been among the top hotels in the region.

• Furthermore I managed about 20 shops in the shopping arcade of the hotel which made a very good profit to the

income of the hotel

• I've Controlled and managed the whole departments budgets (+ spend)

• I've coordinated the organizational and administrative functions in all areas of the Food and Beverage and

monitored service and keen to update the food and beverage standards in all outlets

• I was always Monitored the activities and trends of competitor hotels, restaurants and bars and keep up to date

with international trends in order to ensure the competitive advantage of the hotel.

• Providing creative ideas to project and enhance the image of the hotel.

• Personally and frequently verifying that guests in the hotel are receiving the best possible service available in

order to make continuous improvement.

General Manager

Zak Royal Wings Hotel – Boutique Hotel – 4 *

June 2008 – May 2010

Zak Royal Wings Company ( June '08 - May '10 )

Hurghada ( Red Sea ) Two Hotels ( 2 years )

Position: General Manager

Key responsibilities:

• Managing a portfolio of 2 boutique hotels in Hurghada with different facilities being responsible for the financial

results, human resource and training, development of new properties, quality of the operation in all aspects and

operational standard as well as sales and marketing

• Property and asset maintenance, renovations, furnishing, and dealing with contractors and suppliers

• Facilitated support to the sales-team to ensure positive P&L and target achievement

• Involved in portfolio management of the product and prioritizing focus models

Hotel Manager ( Dir Of Rooms )

Sindbad Club Hotels ( 3 hotels 5 * )

July 2006 – June 2008

Sindbad Club ( July 06 -June 08 )

Hurghada ( Red Sea ) Three Hotels - 910 rooms - 4+ Stars Hotels

( www.sindbadclub.com) ( 2 Years )

Position: Hotel Manager ( Dir. Rooms ) in charge of three properties: Sindbad beach, Sindbad Aqua and Sindbad

Aqua Park

Key responsibilities:

• Working with The Are General Manager to develop an operational strategy that is aligned with the brand's

business strategy and leads its execution.

• Evaluating if Operations Team is meeting service needs and provides feedback to operations team.

• Participating in public space walk-through with Engineering and Housekeeping to ensure guest rooms, public

space and back of the house areas are well maintained and preventative maintenance processes are in place and

touring building on a regular basis speaking with employees and guests to understand business needs and assess

operational opportunities.

• Reviewing findings from comment cards and guest satisfaction results with leadership team and ensures

appropriate corrective action is taken.

• Reviewing reports and financial statements to determine Rooms operations performance against budget.

Communicating a clear and consistent message regarding departmental goals to produce desired results.

Hotel Mgr - ( Ex.Op. F&B-Rooms Div. )

Le Meridien Makadi Bay – Starwood Worldwide – 5 * Deluxe

February 2002 – June 2006

Le Meridien Makadi Bay ( Feb'02 - June'06 )

South - Hurghada ( Red Sea ) - 1031 rooms - 5 Stars Hotel ( 4 years + 4 Months )

Position: Hotel Mgr - ( Ex.Op. F&B - Rooms Div. )

( www.lemeridien.com)

Key responsibilities:

• Implementing with the G.Mgr. new systems, new F&B outlets and working close with Development.

• Pushing to increase the average and occupancy rate

• Responsible for the quality of services delivered to customer from the front office dept. and ensure that the front

office team welcomes the customer properly

• Supervise operations and openings for all renovated and new constructed rooms

• Ensure the correct operation of the various departments in the rooms division sector of the hotel

• Supervise the front office, reservation, cashiering, housekeeping, laundry, and recreation departments

General Manager

Bella Vista Hotel – Boutique Hotel – 5 *

September 2001 – February 2002

Bella Vista Hotel ( Sept.'01-Feb. 02 )

Hurghada -130 rooms - 4 stars hotel ( 6 Months )

Position: General Manager

Key responsibilities:

• Responsible for the operational management of a 130 room business hotel with 4 F&B outlets.

• Main tasks to upgrade the service standard and the bad publicity of the old managing company

• My Responsibilities as GM is to have a staff of direct reports and direct oversight responsibilities that include

membership sales (Director of Sales and Marketing), all fiscal incomes and expenses for the resort (Director of

Finance), all resort security and safety issues (Director of Security), all food and beverage outlets and operations

(F&B Director), all interior and exterior maintenance issues (Director of Engineering and Maintenance), Executive

Administrative Staff, an Assistant Director, and all other operational and aspects required to promote and operate

the Resort at a real 4-star level in both amenities and services.

Area Director of Sales & Marketing

Golden 5 City – 5 hotels – 5*

March 2001 – August 2001

Golden 5 City March.2001/Aug.2001

Hurghad a - 900 rooms 5 hotels ( 6 Months )

Position: Area Director of Sales & Marketing

Key responsibilities: • Achievement of revenue targets as the occupancy was all year round average 85%

• Creation of strategic business plans for targeted accounts

• Understand customer environment, proposition and business case for target customers

• Developed brand-strategies to enhance the brand's superiority and edge over competitors in the region

• Administered sales & marketing campaigns in collaboration with advertising agencies

• Understand competitive positioning and threats to effectively compete against key competitors

General Mgr. & Regional Director of Sales and Marketing in Pickalbatros Hotels

Beach Albatros Resort Hotel – 8 Hotels + Cruise Ship 5*

March 1996 – March 2001

Beach Albatros Resort Hotel March'96 - March'01

Hurghada - 575 rooms, 5 stars hotel ( 5 years + 1 Month )

Owned by a Swiss Egyptian Company

Position: General Mgr. & Regional Director of Sales and Marketing in Pickalbatros Hotels - 8 Hotels + Cruise

Ship ( Luxor-Aswan )

(www.pickalbatros.com)

Key responsibilities: • Supervise operations and openings for all Picalbatros sister hotels (One thousand and one

night, Albatros Resort, Albatros Sharm, Dana Beach, Albatros Cruise Ship etc .. )

• Implementing a new systems of F&B all inclusive outlets and working close with Development.

• Responsibilities that include membership sales (Director of Sales and Marketing), all fiscal incomes and

expenses for the resort (Director of Finance), all resort security and safety issues (Director of Security), all food

and beverage outlets and operations (F&B Director), all interior and exterior maintenance issues (Director of

Engineering and Maintenance), Executive Administrative Staff, an Assistant Director, and all other operational and

aspects required to promote and operate the Resort at a 5-star level in both amenities and services.

Front Office Manager

Moevenpick Joli Ville Hotel – 5 * Deluxe

November 1995 – February 1996

Moevenpick Joli Ville Hotel Nov.'95 - Feb.'96

Elgouna Hurghada - 332 rooms, 5 stars hotel

Managed by a Swiss Company

Position: Front Office Manager

( www.moevenpick.com)

Key responsibilities: • Joined during the pre opening phase as Front Office Mgr.

• Attend to Guests' enquiries, requests, complaints and compliments

• Monitor departmental costs to ensure performance against budget

• Ensure proper training and procedures are in place to ensure provision of quality services

• Monitors Front Office personnel to ensure guests receives warm attention and personal recognition.

Front Office Manager

Sofitel Hurgada Resort Hotel – 5 *

July 1995 – November 1995

Sofitel Hurgada Resort Hotel July'95-Nov.'95

312 Rooms - 4 Stars Hotel

Managed by accor company

Position: Front Office Manager

Key responsibilities:

• Joined during a very high fully booked situation, which needed an extra efforts to solve it through the doubling

rooms and release a lot of extra reservations

• Responsible for managing the F.O department to attend the guests' enquiries, requests, complaints and

compliments

• Left the company to join Moevenpick, after receiving an attractive offer from them

Front Office Manager

Beach Albatros Resort Hotel – 5 *

September 1992 – July 1995

Beach Albatros Resort Hotel September'95 - July'01

Hurghada - 575 rooms, 5 stars hotel ( 2 years + 11 Month )

Owned by a Swiss Egyptian Company

Position: Front Office Mgr. in Pickalbatros Hotels - 8 Hotels + Cruise (www.pickalbatros.com

- Joined during the pre opening Phase as Assistant Front Office Mgr., due to my effective efforts I've been promoted

to a Front office Manger .

-I prepared all data of the front office department as recruiting all staff and to have the basics of the department and to

ensure proper training,all procedures are in place to ensure provision of quality services

-Monitors Front Office personnel to ensure guests receives warm attention and personal recognition.

Front Office – G.S.A

Cairo Marriott Hotel & Casino – 5* Deluxe

October 1987 – September 1992

Cairo Marriott Hotel & Casino Oct.'87- Sept.'92 1250 room hotel with 15 F&B outlets and 2000 associates - 5

Stars Hotel ( 5 Years )

American Management ( www.cairomarriott.com)

Position: Front Office Agent ( G.S.A )

Key responsibilities:

• Started as Telephone operator and passed through the whole F.O departments as front office cashier, telephone

operator, receptionist, reservation etc

• I've trained and learned during a 5years the basics of the Hotel hospitality service, customer care and how to

Face and solve problems with a very professional way

Education History

Highest qualification B.A - NVQ Level 6

Orlando University – USA

Jane 2011 – Jane 2013

Bachelors Degree Business and Management (Hospitality Management) From Orlando University USA

The Higher Institute For Hotel & Tourism –Glion – Switzerland - Hurghada

June 2000 – July 2004 ( 4years 1 months )

B.A Degree Hotel Management (Rooms – F&B –Finance – Human Resource )

Ain Shams University

Oct 1978 – May 1982 ( 3 years 7 months )

B.A of the German & English Languages

Trainings Attended

Hospitality Department Trainer

o American Hotel & Lodging Educational Institute

January 2003– April 2006

• Hospitality Department Trainer '03-04-06

o American Hotel & Lodging Educational Institute

• Effective Seminar in Training & Supervision - WW ADVice of Switzerland '99

• Solid waste disposal and recycling training1997( at The Red Sea Governorate ) '97

• Effective presentation skills seminar ( at Itap Ismalia ) '96

Languages

• German : Fluent reading & writing

• English : Fluent reading & writing

• French : Fair

• Italian : Fair

• Russian : Fair

• Arabic : Mother tongue

Special Award International Tourism Fairs Attended

- WTM London '98

• MONTREUX Switzerland '95-96-97-98-99-'00

• BIT Milao '98

• MITT Russia '95

• ITB Germany '95-96-97-98-99-00-01

• Motlaqa Dubai '01

• Gulf Jeddah ' 01

'01

- EIBTM Genève

References

• Mr.Michael Booker – Ex. General Manager – Tiaheights Makadi – UK No. 0044 785-***-****

• Abdelsatar Ibrahim – Director of H.R – Steigenburger ElGouna – Tiaheights Makadi 012*******

• Mr. Essam Salah - Director of H . R ––Le Meridien Makadi – Rotana Hotels 010*-*******

• Mr. Mohamed Sharaf – Director of H.R. – Beach Albatros – Tiaheights Makadi – Amwaj Soma

Bay . 012********

Personal Minutiae

10th'August,1960

Date of Birth:

Location Preference: Cairo, Egypt, 6,Elsalasiny st. Shoubra

Nationality : Egyptian (Permanent Resident)

Driving License: Valid Driving License

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