Customer Service Assistant

Edder F. Morales

**** ******** ** *** **** Mission, Kansas, 66202

816-***-**** abn0k4@r.postjobfree.com

Education

Iowa Wesleyan College – Mount Pleasant, IA Graduated December 2010

B.S., Exercise Science & Wellness

Cochise College – Douglas, AZ

Experience

Escrow Assistant First American Title

Overland Park, Kansas

April 2012-Present

• Learned and utilized company internal programs to complete assignments from beginning to end of closing

• Obtained and entered confidential client information into corresponding programs

• Researched financial history on property and costumers to finalize the house closing process

• Explained the legal procedures to clients to facilitate the understanding of the buying and selling process

Fitness Consultant Gold’s Gym Westport

Kansas City, Missouri

April.2011-April 2012

• Utilized exceptional customer service to manage the front desk

• Responsible for handling customer service requests, incoming calls, client complaints, and new client orientation

• Market and communicate to Spanish speaking clientele

• Assist with the tracking of daily sales figures and financials

Student Assistant Coach Iowa Wesleyan College

Mount Pleasant, Iowa

Aug. 2010-Dec. 2010

• Assisted and monitored conditioning and agility program

• Developed and ran daily infield practice

• Supervised players during weight lifting sessions

• Aided in communication of daily activities

Internship Warrior Sports Training

Fort Collins, CO

May.2010-Aug.2010

• Conducted gym hygiene and safety orientation

• Administered preexisting conditioning programs and insured exercises were performed properly

• Designed and monitored exercise programs for athletes of different sports

• Motivated athletes throughout workouts to achieve their highest potential

• Explained and led the basic strength and conditioning programs for the newcomers

Accomplishments

• 2010 NAIA Baseball All-American Honorable Mention

• 2010 Midwest Collegiate Conference Player of the Year

• 2010 Midwest Collegiate Conference 1st Team All-Conference

• 2010 Midwest Collegiate Conference Player of the Week, April 5 and March 29

• NAIA National Player of the Week on April 6, 2010

• 2009 Midwest Collegiate Conference 1st Team All-Conference

• 2009 Fort Collins Foxes (Mountain Collegiate League) Player of the Year

Skills & Volunteer Work

Fluent Spanish, Microsoft Word, Excel, & Power Point, volunteered with Fort Collins Foxes throughout community

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