Information Technology Security

C.J. Rosenstiel

***** ******* ******

Cleveland, OH 44111

440-***-****

abn0j6@r.postjobfree.com

Objective:

To gain a position that allows me to best utilize my exceptional experience

working within information technology. I have experience in imaging

computers, troubleshooting hardware and software issues, Microsoft Office,

Adobe, CRM, BackOffice, OnBase, and other various software products.

Education:

Baker College Online

Bachelor of Information Technology and Security, Information Technology and

Security, March 2013

Baker College of Owosso

Associate's Degree, Early Childhood Education, 2000

Work Experience:

February, 2011 - Present - Baker College Graduate Studies - Flint, MI

Online Tutor

. Guiding online students with course work in Introduction to Hardware

Concepts, System Development Methods, Introduction to Information

System Security, Wireless Networking, VPN Firewall I and Introduction

to Routers and Routing

. Providing referrals

. Demonstrating appropriate ethical and professional behavior in all

situations

September, 2012 - December, 2012 - Cavaliers Operating Company, LLC -

Cleveland, OH

Help Desk Seasonal/Intern

. Help Desk Support including solving user problems remotely, on the

phone or in person

. Troubleshooting also includes user questions, requests, hardware

problems and follow-up

. Hardware implementation including roll-out of replacement PC's,

monitors, printers etc.

. IT Inventory including obtaining quotes, purchase order processing,

putting stock away

July, 2009 - September, 2012 - St. Peter's Child Care - Lakewood, OH

Lead Teacher

. Took pictures and uploading to website for parents

. Conducted Parent-Teacher conferences

. Maintained a healthy relationship with the families

January, 2001 - July 2009 - TGMI - Ferndale, MI

Director of Technology

. Maintained and sent calendar twice monthly

. Edited the TGMI website

. Worked with other Directors to integrate technology into the

organization

. Assisted users with technology related issues

. Maintained extreme confidentiality and discretion at all times

. Met with Directors to educate and communicate IT strategies

. Developed IT budget

. Maintained donor database in regards to personal information

. Recorded and dispersed minutes of meetings

. Maintained official information

. Email and postal correspondence

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