Customer Service Real Estate

Robert Goulden, Jr.

Mobile :816-***-**** Email: abn0hw@r.postjobfree.com

Kansas City, MO 64136

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OBJECTIVE

To secure an opportunity where I can maximize administrative skills and effectively utilize my expertise in creating healthy relationships in the work place while making an impact on the future of the organization.

EDUCATION

University of Missouri Kansas City

Bloch School of Business

Degree: Bachelor in Business Management

Graduation 2013

EXPERIENCE

Farmers Insurance Group February 2012-Present

Customer Service Associate

Responsible for first notice of loss on all insurance claims. Promotes a culture that reflects the organizations values, encourage good performance, and reward productivity. Communication with external and Internal Customers

Magna Seating-(Seat Assembly Plant) Excelsior Springs, MO June 2011- February 2012

Manufacturer

Responsible for the development and quality of products and services

Create, evaluate and analyze new and effective ways of producing more efficient products

Responsible for mechanical issues and challenges

Machining

Johnson Controls- (Seat Assembly Plant) Kansas City, Mo Dec 2008- Jan 2011

Manufacturer

Responsible for the development and quality of products and services

Training and assisting new employees

Create, evaluate and analyze new and effective ways of producing more efficient products

Responsible for mechanical issues and challenges

Challenge ideas that lack substance

Machining

General Electric/Money Bank -Merriam, KS Oct 2007 -Dec 2008

Customer Service Representative

Collaborates with Management to define and articulate the organization’s visions to other team members

Plan and implement strategies via online/ground to ensure profitability

Promotes a culture that reflects the organizations values, encourage good performance, and reward productivity

Communication with external and Internal Customers

Effectively Researching material via online to carry out to team members and assist clients

Credit card accounts handling

Answering questions concerning accounts and products

Data entry

Phone operation, receiving inbound calls and directing customers/calls

COMMUNITY VOLUNTEER WORK

Youth Ambassador for Landmark International Church (3hrs/week) - October 2010 - Present Kansas City, MO

Volunteer in Benjamin Banneker Charter School's IT Dept. -January 2009- Present Kansas City, MO

OTHER ACTIVITIES AND LICENSES

President of Building for Excellence-Non Profit Organization

Finance Officer for Landmark International Church - December 2010- Present Kansas City, MO

(Professional)

Marketer, Innovator, Counselor, Motivational Speaker

Licensed Real Estate Agent

Keller Williams Realty

Real Estate Consultant

Commercial and Residential Sales, Rentals, Leases and Property Management

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