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Sales Customer Service

Location:
Belmar, NJ, 07719
Salary:
80000
Posted:
January 19, 2013

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Resume:

CAROL DENISE NAGY

**** ******* **. **** ********, NJ 07719

201-***-****/ abn0gt@r.postjobfree.com

"Carol is an extremely experienced sales manager, wedding and event

planner/ coordinator, banquet manager who has years of extensive Catering

Sales Management and Coordination experience that includes knowledge of all

corporate, social and wedding segments. She is proficient in both front of

the house and back of the house working environments / requirements along

with her pristine event planning and banquet skills. Throughout her career

with strong communication, organization and creative skills, she has

built a reputation as a team player and always goes above and beyond

expectations in her involvement with both the client and in exceeding her

sales and planning goals. Carol joyfully and diligently sees every project

through to its' successful completion."

"Carol Nagy is a sharp, dedicated and talented person. Her sales and

interpersonal skills are exceptional. Carol's work ethic goes well above

and beyond to ensure a wonderful experience for her client, as well as

achieve and exceed her sales goals. Carol has adopted a "can do" attitude

and exhibits superior problem-solving skills in her position. I would whole-

heartedly recommend Carol for any position in sales and beyond! She puts

100% into everything she touches!"

. Catering Sales Management: Analyzed sales trends and

developed/implemented measurable goals and strategies to create market

presence and increase sales revenue.

. Client Management/Event Coordination: Executed the entire client

management process from initial contact and needs assessment through

venue presentation, price negotiation, service provisioning and final

execution of event.

. Marketing: Designed marketing campaigns and advertisements to attract

and retain clients, including social media campaigns, press releases

and networking through major networking event companies, such as

NYC&CO, Biz Bash, ISES and MPI.

. Process Improvement: Introduced a series of productivity, efficiency,

and service improvement initiatives that enhanced business

performance.

. Customer Service: Spearheaded incentive based client retention

initiatives that contributed to long term business growth.

. Negotiations: Optimized margins and net income by negotiating

contracts and up-selling opportunities with clients.

PROFESSIONAL EXPERIENCE

April 2009- Present

Wedding and Event Sales / Event Planner, Full Event Coordination- Private

Yacht Broker

New York- New Jersey- Pennsylvania- Rhode Island- D.C.

. Manage, plan and execute all aspects of weddings, rehearsal

dinners, anniversary celebrations, corporate functions/team

building events/product launches, Bar/Bat Mitzvahs, sweet 16's,

Quinceneras, school events and Fundraisers from initial contact to

full completion of events on both Luxury Yachts sailing from the

New York, New Jersey and Newport, Rhode Island Harbors as well as

land based venues along the entire east coast, based primarily in

New Jersey, New York and Pennsylvania

. Work with all event vendors, negotiate pricing and handle all

invoicing

. Creatively design packages to match each of the client's budgets

and vision, including full d cor, rentals and vendors:

Entertainment companies, children's' entertainment, corporate

speakers, audio visual equipment, as well as meeting their needs

i.e.: special menu requests, custom signs, as well as

transportation and lodging.

. Orchestrate itineraries and planning workbooks for both client and

vendor purposes

. Work consistently with land venue sales managers and staff, yacht

owners, GM's, Maitre D's and crew members with specific details on

each event

. Hire and train event coordinator staffing for each event

. Professional and polished with the ability to build and maintain

relationships

. Result oriented and enthusiastic

. Obtain extremely high standards in all areas and a passion for

guest service

. Computer and Internet competent

. Multi-tasking skills for working in a fast paced environment

. Excellent oral and written communication skills

. Flexible hours including nights and weekends

June 1993 - April 2009

Skyline Cruise Lines, Inc., Flushing, NY

Top 10 - NYC and NJ Yacht Charter Company

Executed Full Daily operations of Sales Office and Luxury Yacht Charters

Sales Manager: Sales Manager/Catering Manager for Luxury Private Yacht

Company. In charge of all sales, from corporate events and weddings, to

sightseeing tours and educational field trips. All responsibilities

including, BEO's, staffing, scheduling, ordering, meeting and working

closely with all customers to achieve complete customer satisfaction, from

inception to completion. Executed all high and low end events personally.

Multi-tasker, learning all facets of the food service / catering industry

throughout my 15 years of management and sales at Skyline Cruise Lines,

Inc.

. Created all advertising / marketing campaigns to solicit new sales in

addition to social media and press releases

. Created and implemented Banquet event orders, narrative reports,

inventory reports for completeness, accuracy and compliance within

regulations of Skyline Cruise Lines, Inc.

. Exceeded projected sales goals on a yearly basis

. Worked closely with Maitre D', Chef, Floor Captain, Bar Captain as

well as First mate, Marine Captain and crew in regard to details of

each and every event BEO, narrative report and inventory report as

well as specific customer needs/ requests

. Company liaison for trade show marketing materials (pricing signs,

banners, set up, break down, etc.).

. Setting up appointment with clients to view venue, negotiated

contracts and securing deposits

. Managed 10-30 staff and achieved significant improvements with their

productivity with customer service

. Drove revenues in different segments with a heavy focus on corporate,

social and wedding business

. Exceeded customers' expectations with great knowledge and genuine

service and developed and maintained exceptional relationship with

repeat customers

. Prospected for new business by conducting quality outside calls,

telephone solicitations utilization of Internet, newspapers and

magazines, creating a referral network and social networking

. Qualified internal leads and turned inquires into events, booking and

detailed events with accuracy

. Up sold menu items to maximize revenues while providing increased

value and an exceptional experience to the guests

. Team player who promotes a positive atmosphere for the company's

associates while keeping the highest of standards in place

. Provided valuable input on marketing to gain the maximum exposure

. Assisted in the creation and execution of an annual Sales & Marketing

plan

. Provided input to ensure our menus are fresh and up-to-date

. Recommended pricing that shows tremendous value to our guest while

profitability margins are met

. Provided Accurate and timeliness reporting of weekly plans, results

and production

Additional Information:

ServSafe Certified - April 2010

Proficient in Microsoft Programs

Proficient in Caterease and ESP Programs

Ordained Minister (Just in Case there is an immediate need for one!)



Contact this candidate