Mona Gangopadhyay

Address : *** ********* *****, */* Induchacha hall, T.P Road 13,

Chhani Jakat Naka, Vadodara 390002, Gujarat, India.

Mobile No. : 982-***-****

Email : abn017@r.postjobfree.com

Date of Birth : 8th November'1974

Educational Qualification: Master of Commerce (Banking & Business finance)

M.S. University,

Vadodara in the year 1997

Bachelor of Commerce (Accounts & Auditing) M.S. University,

Vadodara in the year 1995

B.Com from M.S University in 1995

H.SC from GSEB in 1992

SSC from GSEB in 1990

Professional Summary

Seven years of experience in Client interaction / Support

Customer Services, Administration, back office support & Co-ordination,

Communication

Skilled at working in challenging environments with excellent relationship

management skills and

the ability to relate to people at any level of business and management.

Education

Master of Commerce (Banking & Business finance) M.S. University, Vadodara

in the year 1997

Bachelor of Commerce (Accounts & Auditing) M.S. University, Vadodara in

the year 1995

Organizational Experience

Since December2009 with Enbee Education Centre Pvt. Ltd. (EEC)

(specialization in US Visa & study abroad exams preparation centre)

Assistant Manager-Admission

Duration: From 22-Dec'2010 to June2011

Job Profile:

Pre -Admission

Enquiry Handling-For US, UK, AUZ & Canada

Motivate the students for the higher studies

Counseling

Post-Admission

University Selection

Application Procedure (Online & Paper)

Documentation

Dispatch procedure

Follow-up procedure

Assistance & Guidance to Students-Email/calls

SOP/Covering Letter Editing

International Admission Promotions-Assistance

contd...

e.g. On 30-January,2010 by Cleveland University, Ohio

International Admission Expert: Mrs. Rejina

On.10-March-2010 by Fairleigh Dickinson University,NJ

Associate Director-International Admission Mr. Frank Bowman

And Report to MD

VISA

VISA Procedure & Guidance

Documentation

VISA Pre- Interview Orientation

VISA Post-Interview session

Pre-departure Orientation

IELTS Exams assistance

Co-ordination with British Council

Online Registration

University Selection

Record Maintenance & Dispatch

Exam Date selection

Online Universities Selection

Co-ordination with British Council

Customer Care

Supervise the department

Assist/help staff in troubles

Administration

Since Nov2006-Sept2009 with Doshi Accounting Services Pvt. Ltd., Baroda

(UK based BPO/KPO)

Client Support Executive-Sr.

Communication with UK based clients

Provide them services related to Accounting, Tax, VAT, Payroll etc. over

the phone.

Co-ordination with head office & provide daily/weekly/monthly reports

Admin work

Report to MD

Since Sept2005-March2006 with Cholamandalam Inv. & finance co. Ltd, Surat

(Investment & Finance for heavy commercial vehicles)

Client Support Executive

Provide post loan completion services

No Objection certificate issuance, follow-up, records preparation &

maintenance

Co-ordination with head office & provide daily/weekly/monthly reports

Attend customer complaints/queries & to get them resolve

Admin work related to client loan account

Report to BM

Since May 1999-Oct 2002 with Eureka Forbes Ltd. Baroda

(Health & Hygienic products)

Customer Relation Representative

To attend the walk-in customers & enquiry

Educate Customers about the product & utility

Sales & Service assistance & Co-ordination with franchisees and Service

Department

Customer data-base generation and courtesy calls

Routine admin work

Preparation of monthly & annual reports

Report to DSM

Salary Expectation: Negotiable

Languages Known: English, Hindi, Gujarati & Bengali

Place: Vadodara

Contact this candidate