Customer Service Sales

Norah Rafidia

**** **** **.

Franklin Park, IL **131

Cell: 847-***-****

Education

Triton College, River Grove, Illinois

Business Administration

August 2007 - June 2009

London Eye Make-Up Academy, Rosemont, Illinois

October 2010 - November 2011

Certified makeup artist/Airbrush Makeup

Personal Qualifications

Trained in management field, able to exhibit leadership qualities.

Ability to analyze each customer's situation and promote personal solutions.

Skilled in team work in order to innovate and create new ideas.

Trained in aggressive sales.

Comfortable presenting to Sr. Management and public speaking.

Able to perform well under a high pressure atmosphere.

Freelance makeup artist for three years, working with Harrington College of Design students as well as weddings.

Experience

J.P.Morgan Chase, Elgin, Illinois

Electronic Financial Advisor-Temp. Position (November 2012-January 2013)

Properly verify all accounts due to state regulations

Service Chase Card customers during calls by answering customer inquiries, resolving complex problems with the highest level of customer satisfaction Offering services and products that enable customers to reach their financial goals

Providing local information for card holders’ needing additional support

Track card holders’ new or replacement cards

The Body Shop, Oakbrook, Illinois

Assistant Manager (April 2011-Present)

Advise customers on latest products

Process till transactions of stock presentation

Provide detailed make-overs’ and skin care help

Provide proper pay outs for bills for the company

Reduce stock loss by following the stock control procedure

Turn customer service into sales

Actively seek to maintain and improve store retail standards on selling floor, service areas and stockrooms

Actively recruit new possible hires that appropriately fit our standards

Train new hires on our products and protocol

Set monthly, weekly, daily, and hourly goals for all employees

Complete all proper paper work for store

Host events to bring in new cliental

Created spread sheets for sales ledgers and employee productivity

Stanley Steamer, Palatine, Illinois

Customer Service Advisor (April 2010- March2011)

Respond to and resolve customer complaints requiring return service, scheduling "courtesy calls" work; refers other complaint/damage matters to Office Managers

Schedule customer service orders in PowerMagic according to procedures; provide all important details that will enhance customers' experience

Review CSA Daily Sales Log throughout the day monitoring performance level achieve set goals

Answer inbound customer telephone calls promptly

Aggressive sales for services and add-ons

Communicate and cooperate with Branch and International personnel with regards to operational needs and services

Completed office supply orders

Organized weekly and annual meetings between staff and management

Completed weekly schedules

Brought in a half of a million dollars in revenue

Pozzillo’s Pizza, Schiller Park, Illinois

Manager (July 2007- April 2010)

Provided customer service

Maintain and restock inventory

Completed order forms for inventory

Handled customer complaints

Cooked in short order station

Open and locked up store

Prepared store for opening and closing

Keying out the register and credit card machines

Train Employees

Did primary payroll and pay outs for staff and business (including delivery drivers, inventory orders, ect)

Actively completed schedules for employees weekly to ensure proper coverage

Handled state inspections daily under IL state law for wholesale items, as well as monthly for sanitation standards

Computer Skills

Advance proficient with Microsoft Words, and Power Point

Advance proficient with Internet

Advance proficient with Power Magic computer system

Contact this candidate