Network Support Technician

RESUME

Michael D. Allen **** South Linden Court Denver, Colorado 80222

Phone: Cell 720-***-****

E-mail: *********@*****.***

Job Experience:

Over 26 years, performed IT support in many capacities and several industries. Provided user-level to advanced network support. Experienced in call center support of over sixteen years (Comcast, Federal Reserve Bank of Philadelphia and The Denver Post). Responsible for duties from user-level support to advanced network design and maintenance. This included telephone (VOIP) and floor PC help desk support, network design and implementation, server and network printer installation and maintenance as well as antivirus/security and system backup procedures. Provided hardware and software training for many applications and hardware.

Computer Skills:

Networking:

Microsoft Server 2000-2003 Microsoft Server Active Directory Novell Netware 3.1-6.1

Microsoft Exchange Server/MS Mail Novell Groupwise Windows/Novell Client

Windows Terminal Services DHCP/DNS/Static IP/NAT

CISCO ASA 5510 Firewall/VPN and CISCO 2940 VOIP/TFTP Services Tape (DAT/NAS) backup

Antivirus Support for McAfee, Norton, Kaspersky and InoculateIT Citrix Client

Utilities:

PCAnywhere LogMeIn Windows Remote Desktop

Telnet/FTP Services Microsoft WMA Sysprep Symantec Ghost

ASCR/CSG (Call Center) Lotus Notes (Call Center) Zenworks (Call Center)

Operating Systems:

DOS 2.1-7 and Windows XP/Vista/Windows 7 Some Mac experience (network and basic MAC Settings)

Some experience with Unix/SCO Xenix IV

Applications:

Microsoft Office 97-2010 Corel Office Corel Photoshop AutoCAD LT Peachtree Accounting

MS Publishing/Frontpage ProComm Outlook 2000-2010 Microsoft Access/Corel Paradox DB III-IV

ZenDesk Lotus Notes Lotus 1-2-3 Alchemy Database Imaging TextBridge/OMNI Form

Several Additional Third-party Software applications

Hardware:

Compac/HP ML-350 Servers IBM E-Servers Canon, RICOH and HP Network Printer/Imaging Systems

Toshiba, IBM/Lenovo, Dell, ACER, ASUS, Gateway and HP/Compac PCs and laptops

HP AIO and Network Printers Brother Printers IBM/Lenovo Printers Lexmark and Epson Printers

Fujitsu, HP and Epson Imaging Systems Apple IPAD/IPOD Droid & Blackberry Configuration

Belkin, Netgear, Dlink and Linksys Routers/Switches VKB and Wireless devices projectors, routers

Skills:

Server (Windows and Novell) Installation, configuration and maintenance

Complete PC support, including printers (network and stand-alone)and Imaging Systems

Ethernet cable installation and termination Configuration of network routers & switches, including wireless and VOIP

Database and Website design and maintenance Anti-virus configuration, maintenance and repair

Hardware/software installation, support & maintenance Network and PC support and training

Disaster Recovery Remote desktop and floor support After-hours availability

Comprehensive PC and network trouble-shooting, installation and support

Employment:

Upon coming to Denver in mid-October 2010, obtained interim employment through various consulting companies. These include Kelly IT Services, DYSYS and GDH Consulting. Duties through these companies primarily PC/network Help Desk Support. I am currently continuing employment through these companies while seeking long-term employment in IT support, which is my background. Below are listed my previous long-term employment.

Comcast – Englewood, CO

September, 2011 – April 2012

Was employed by Comcast in their Business Class Division as a Customer Account Executive. Provided call center support for Comcast’s business customers. Duties included supporting business-class clients with phone support of their Internet (IP gateway configurations, static IPs and network connectivity), telephones (switch configuration and trouble-shooting; provided changes and additions to telephone service) and cable television services (modem configuration, activation and configuration of cable boxes and video trouble-shooting). Discontinued employment with Comcast to seek a position in IT support.

Metropolitan District Council of Carpenters – Philadelphia, PA

September, 1996 – October 2010

Was hired under contract by Carpenters as Network/IT Consultant. Was responsible for the complete design, installation and maintenance of all servers, printers, PCs and laptops on several Carpenters networks. Also provided end-user training for applications,

equipment and software purchases. Maintained e-mail, backup and antivirus services. Provided floor and telephone support to all users. Communicated with vendors and other Carpenters contacts in support of wire transfers and FTP communications. Performed these

services for all Metropolitan District Council of Carpenters facilities throughout the metropolitan Philadelphia area, including the Joint Apprentice School and New Castle, Delaware. Discontinued employment with Carpenters after contract ended. Relocated to Denver,

Colorado.

Embassy Suites - Philadelphia Airport – Philadelphia, PA

April, 1998 – January 2007

Worked as off-site Network Administrator for hotel. Provided full network support, which included server (Novell and Windows 2000-

2003) and PC installation, configuration, maintenance and trouble-shooting. Was responsible for all hardware and software installs including MS Office, Citrix Client, Time Clock and video hardware and software. Performed all server and PC upgrades when required. Provided trouble-shooting on all network equipment including printers and copier/imaging systems. Trained new employees on software and network access. Also provided cable termination and fax system support. Discontinued after Hotel was obtained by Remington Hotels (note: helped Remington convert to their system before discontinuing services).

Doubletree Hotel – Wilmington, DE

September, 1998 – February, 2004

Worked as off-site Network Administrator for hotel. Responsible for purchasing and upgrading all network equipment including servers (Novell to Windows 2000-2003), PCs and laptops (from Windows 98 to Windows 2000). Provided full network support, which included server (Novell and Windows 2000-2003) and PC installation, configuration, maintenance and trouble-shooting. Was responsible for all hardware and software installs including MS Office, Citrix Client, Time Clock and video hardware and software. Performed all server and PC upgrades when required. Provided trouble-shooting on all network equipment including printers and copier/imaging systems.

Trained new employees on software and network access. Also provided cable termination and fax system support. Discontinued to concentrate on clients in the Philadelphia area.

Federal Reserve Bank of Philadelphia

April 1995 – September, 1996

Worked under contract with the Federal Reserve Bank of Philadelphia as a PC/LAN Support Specialist. Provided network and PC support to several departments of the FRB. Also specialized in the setup and deployment of laptop computers for the Bank. Provided trouble-shooting support as well as hardware/software installation and configuration. Provided floor and telephone support to end-users. Six-month contract was extended until September 1996, when I accepted a major contract with Metropolitan District Council of Carpenters.

Sagot, Jennings & Sigmond (Law Offices)

October, 1990 – April 1996

Worked under contract for this major Philadelphia law firm as an Administrative Assistant. Accepted new duties as Network-PC Coordinator in June, 1992. Provided PC and network support and trouble-shooting. Performed database design in Paradox and Access. Also provided data conversions and document imaging processing from preceding Wang word processing system to PC-based network. SJS obtained new PC-based network from third-party company that would only allow that PC-network support be provided through their company. Contracted position with the Federal Reserve Bank of Philadelphia.

Step-Saver Data Systems, Inc.

April 1985 – July, 1989

Joined SSDS as PC Support Technician. Provided telephone-based PC support for this IBM Valued Added Dealer. Company provided turn-key systems for small- to medium-sized law, medical and dental offices. Promoted to Manager, DOS Systems in July, 1987. Managed an eight-member computer hotline support division and provided hands-on support. Step-Saver Data Systems filed for

bankruptcy protection and discontinued services on July 13, 1989.

Education:

PSI Institute, Philadelphia, PA

Studied Computer Programming

Graduated 1985; A.A. Degree

Trinidad State College, Trinidad, CO

Studied Music Edcuation

Graduated 1974; A.A. Degree

Certified Novell Administrator since October, 1996

Currently seeking A+, CCNA and MCP Certifications

References:

Available upon request.

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